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Thu Nguyen

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Thu Nguyen

SVP Customer Success & Ops | HydroPoint Data Systems

Burlingame, California, United States

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Thu Nguyen

Summary

Thu Nguyen is a seasoned executive with a strong focus on building scalable customer success organizations and optimizing operational efficiency. With a career spanning over two decades, Thu has excelled in various leadership roles across multiple industries, including biotechnology and SaaS. Known for fostering high-performing teams, Thu combines strategic vision with a hands-on approach to ensure exceptional customer outcomes. Thu's expertise lies in account management, business development, and operational excellence, making a significant impact in customer engagement and retention strategies. A Stanford University alum, Thu holds advanced certifications in project management, further enhancing their strategic capabilities. Thu's unique blend of corporate and startup experience allows for innovative solutions tailored to diverse business environments. Outside of work, Thu has contributed to scientific literature, showcasing a strong background in life sciences. Thu is passionate about leveraging technology to drive customer success and satisfaction.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Startup Experience

Thu Nguyen

Work Experience

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SVP Customer Success & Ops at

HydroPoint Data Systems

November 2021 - Present

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Vice President, Customer Success & Support [successful exit] at

RethinkCare

November 2020 - November 2021

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Director, Global Customer Success - Prisma Cloud | Prisma Access | Prisma SaaS at

Palo Alto Networks

January 2019 - November 2020

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SVP Operations at

Best Response Strategies, LLC

February 2018 - January 2019

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VP, Customer Success & Operations at

SalesHood

January 2017 - January 2018

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VP, Customer Success and Customer Operations at

Science Exchange

April 2015 - March 2017

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Director of Managed Client Services & Support at

Granicus

December 2012 - April 2015

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Director of Global Customer Support at

8x8

April 2011 - December 2012

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Head of Customer Support at

PACIFIC BIOSCIENCES PTE LTD

June 2009 - February 2011

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Global Services District Sr. Manager at

Thermo Fisher Scientific, Inc.

April 1999 - June 2009

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Thu Nguyen

Education

Stanford University, Stanford Advanced Project Management Certificate

January 2017 - January 2018

University of California, Berkeley, Bachelor's Of Science

Frequently Asked Questions about Thu Nguyen

What is Thu Nguyen email address?

Thu Nguyen's primary email address is *******@hydropoint.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Thu Nguyen work for?

Thu Nguyen is a SVP Customer Success & Ops at HydroPoint Data Systems, a company specializing in Semiconductor & Other Electronic Component Manufacturing.

Where Thu Nguyen graduated from?

Thu Nguyen holds a degree in from Stanford University.

How can I directly contact Thu Nguyen?

To contact Thu Nguyen directly, you can use the email address *******@hydropoint.com. Complete contact information is available upon registration with Muraena.

Who is Thu Nguyen?

Thu Nguyen is a seasoned executive with a strong focus on building scalable customer success organizations and optimizing operational efficiency. With a career spanning over two decades, Thu has excelled in various leadership roles across multiple industries, including biotechnology and SaaS. Known for fostering high-performing teams, Thu combines strategic vision with a hands-on approach to ensure exceptional customer outcomes. Thu's expertise lies in account management, business development, and operational excellence, making a significant impact in customer engagement and retention strategies. A Stanford University alum, Thu holds advanced certifications in project management, further enhancing their strategic capabilities. Thu's unique blend of corporate and startup experience allows for innovative solutions tailored to diverse business environments. Outside of work, Thu has contributed to scientific literature, showcasing a strong background in life sciences. Thu is passionate about leveraging technology to drive customer success and satisfaction.

Thu`s contact details

mail

*******@hydropoint.com

*********@paloaltonetworks.com

***@scienceexchange.com

Colleagues

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Peter Carlson

Chief Technology Officer, Cofounder

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Al Sonntag

Vice President of Operations

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Francis Amalraj

Senior Technology Advisor

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Sander Kim

Chief Product Officer

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Chris Manchuck

Chief Revenue Officer (CRO)

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Chris Spain

CEO & President

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Ben Slick

Senior Vice President

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Dongmei Zhang Cpa

Senior Vice President Finance

Dan Dansereau

Vice President & DIrector of the WeatherTRAK Climate Center

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Kevin Symens

Vice President of Flow Solutions Business Development

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