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Todd Coughlin

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Todd Coughlin

Deputy Vice President of Operations | Signature Performance, Inc.

Omaha, Nebraska, United States

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Todd Coughlin

Summary

Todd Coughlin is a seasoned operations leader with over 25 years of experience in the call center and telecommunications sectors. Currently serving as the Deputy Vice President of Operations at Signature Performance, Inc., he has a strong track record of driving business process improvements and enhancing operational efficiency. Todd has a diverse background, having held leadership roles at notable companies such as Alorica and West Corporation, where he managed large teams and implemented innovative strategies to reduce attrition and improve service delivery. His technical expertise spans various ACD and VOIP technologies, making him a valuable asset in the rapidly evolving business services landscape. Todd's educational background in Real Estate and Land Use Economics from the University of Nebraska at Omaha complements his extensive professional experience. He is passionate about leveraging data analytics to optimize operations and enhance customer satisfaction.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Todd Coughlin

Work Experience

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Deputy Vice President of Operations at

Signature Performance, Inc.

November 2021 - Present

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Director of VA Call Center Operations at

Signature Performance, Inc.

March 2019 - November 2021

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Director Operations Services at

Alorica

February 2015 - November 2018

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Director Operations Services at

West Technology Group, LLC

May 2007 - February 2015

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Various Roles including Manager - Network Control at

West Technology Group, LLC

May 1992 - May 2007

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Todd Coughlin

Education

University of Nebraska Omaha

January 1994 - January 1998

Creighton Prep High school

January 1989 - January 1993

Frequently Asked Questions about Todd Coughlin

What is Todd Coughlin email address?

Todd Coughlin's primary email address is *********@signatureperformance.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Todd Coughlin work for?

Todd Coughlin is a Deputy Vice President of Operations at Signature Performance, Inc., a company specializing in General Medical & Surgical Hospitals.

Where Todd Coughlin graduated from?

Todd Coughlin holds a degree in Real Estate And Land Use Economics from University of Nebraska Omaha.

How can I directly contact Todd Coughlin?

To contact Todd Coughlin directly, you can use the email address *********@signatureperformance.com. Complete contact information is available upon registration with Muraena.

Who is Todd Coughlin?

Todd Coughlin is a seasoned operations leader with over 25 years of experience in the call center and telecommunications sectors. Currently serving as the Deputy Vice President of Operations at Signature Performance, Inc., he has a strong track record of driving business process improvements and enhancing operational efficiency. Todd has a diverse background, having held leadership roles at notable companies such as Alorica and West Corporation, where he managed large teams and implemented innovative strategies to reduce attrition and improve service delivery. His technical expertise spans various ACD and VOIP technologies, making him a valuable asset in the rapidly evolving business services landscape. Todd's educational background in Real Estate and Land Use Economics from the University of Nebraska at Omaha complements his extensive professional experience. He is passionate about leveraging data analytics to optimize operations and enhance customer satisfaction.

Todd`s contact details

mail

*********@signatureperformance.com

Colleagues

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Aimi Daughtery

Vice President and Controller

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Allen Fredrickson

Founder and CEO of Signature Performance, Inc.

Bonnie Severson

Vice President MTF Client Services

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Shasta Johnson

Vice President of Business Transformation

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Crcr Chris Vairo Pahm

Chief of Staff

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Dianna Stoermer

Vice President of Health Information Management Services

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Karen Hudgins

President And Chief Operating Officer

Dawn Wierzbicki

Senior Vice President Business Development

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Christopher Woodhouse

Vice President of Growth Solutions Architecture

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Zachary Fain

Chief Technology Officer

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