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Todd Ilberg

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Todd Ilberg

Vice President, Customer Success, Solutions & Product Support | Blueshift

United States

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Todd Ilberg

Summary

Todd Ilberg is a seasoned SaaS Customer Success Builder and digital marketer with over 15 years of experience, particularly in driving customer engagement and retention for Fortune 500 companies. His expertise spans account management, digital strategy, and customer relationship management, with a proven track record of maintaining near-zero attrition rates within his teams. Todd has successfully scaled customer success teams from 5 to over 30 members, ensuring high productivity and customer satisfaction. He has held leadership positions in various high-profile organizations, including Blueshift and Oracle, where he contributed significantly to revenue growth and customer success strategies. Todd is passionate about leveraging technology and data analytics to enhance customer experiences and drive business outcomes. His leadership philosophy centers around servant leadership and fostering strong executive relationships to ensure sustained value for clients. He is well-versed in managing complex customer lifecycles and implementing effective customer success playbooks.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Startup Experience

Todd Ilberg

Work Experience

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Vice President, Customer Success, Solutions & Product Support at

Blueshift

December 2021 - Present

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Vice President of Customer Success at

Stensul

March 2020 - December 2021

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Vice President of Customer Success at

Conductor

March 2018 - March 2020

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Area Vice President, Enterprise Customer Success at

Oracle

September 2014 - October 2017

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Senior Director, Enterprise Customer Success at

Responsys

May 2009 - September 2014

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Account Director at

eBay Enterprise Marketing Solutions (formerly e-Dialog)

October 2007 - May 2009

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Director – Acquisition & Member Marketing at

Bertelsmann, Inc.

July 2001 - October 2007

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Affiliate Relations Manager at

Enjewel

September 2000 - July 2001

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Circulation Associate at

Primedia Enthusiast Publication, Inc.

January 2000 - September 2000

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Consumer Marketing Coordinator at

Condé Nast

September 1997 - January 2000

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Marketing Coordinator at

S And H Green Stamps

January 1996 - January 1997

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Todd Ilberg

Education

University of Rhode Island - College of Business, Bachelor Of Science - Bs

January 1993 - January 1997

Frequently Asked Questions about Todd Ilberg

What is Todd Ilberg email address?

Todd Ilberg's primary email address is ***********@blueshift.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Todd Ilberg work for?

Todd Ilberg is a Vice President, Customer Success, Solutions & Product Support at Blueshift, a company specializing in Prepackaged software.

Where Todd Ilberg graduated from?

Todd Ilberg holds a degree in Business Administration, Management And Operations from University of Rhode Island - College of Business.

How can I directly contact Todd Ilberg?

To contact Todd Ilberg directly, you can use the email address ***********@blueshift.com. Complete contact information is available upon registration with Muraena.

Who is Todd Ilberg?

Todd Ilberg is a seasoned SaaS Customer Success Builder and digital marketer with over 15 years of experience, particularly in driving customer engagement and retention for Fortune 500 companies. His expertise spans account management, digital strategy, and customer relationship management, with a proven track record of maintaining near-zero attrition rates within his teams. Todd has successfully scaled customer success teams from 5 to over 30 members, ensuring high productivity and customer satisfaction. He has held leadership positions in various high-profile organizations, including Blueshift and Oracle, where he contributed significantly to revenue growth and customer success strategies. Todd is passionate about leveraging technology and data analytics to enhance customer experiences and drive business outcomes. His leadership philosophy centers around servant leadership and fostering strong executive relationships to ensure sustained value for clients. He is well-versed in managing complex customer lifecycles and implementing effective customer success playbooks.

Todd`s contact details

mail

***********@blueshift.com

*******@conductor.com

Colleagues

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Stuart Gordon

VP - EMEA

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Karen Chernoff

VP of People at Blueshift

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Chandar Pattabhiram

Chief Go-to-Market Officer

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Houman Akhavan

Customer Advisory Board Member

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Vijay Chittoor

Co-Founder & CEO

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Mehul Shah

Venture Partner

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Manyam Mallela

Co-Founder, Head of AI

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