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Tony Becerra

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Tony Becerra

VP, Contact Center Operations | Arrowhead Credit Union

Upland, California, United States

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Tony Becerra

Summary

Tony Becerra is a seasoned CX leader with extensive experience in contact center operations across various industries including finance, telecommunications, and entertainment. Currently serving as the VP of Contact Center Operations at Arrowhead Credit Union, he has a strong track record in strategy development and operational excellence. His expertise encompasses a wide range of skills from business process improvement to customer satisfaction and vendor management. Tony has held significant roles at major companies like Spectrum and Time Warner Cable, where he honed his leadership abilities and technical acumen. He is known for his ability to drive performance management in multi-channel environments, ensuring high customer retention and satisfaction. With a background in finance and economics, he combines analytical skills with a strategic vision for future trends in customer experience. Tony is passionate about continuous improvement and fostering employee engagement within his teams.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Tony Becerra

Work Experience

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VP, Contact Center Operations at

Arrowhead Credit Union

October 2023 - Present

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AVP, Contact Center Operations at

Arrowhead Credit Union

July 2021 - September 2023

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Manager, Technical Support at

Spectrum

December 2013 - July 2021

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Manager, Process Improvement and Communications at

Spectrum

December 2006 - December 2013

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Tony Becerra

Education

California State University, Los Angeles, Bs

Frequently Asked Questions about Tony Becerra

What is Tony Becerra email address?

Tony Becerra's primary email address is **@arrowheadcu.org. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Tony Becerra work for?

Tony Becerra is a VP, Contact Center Operations at Arrowhead Credit Union, a company specializing in National commercial banks.

Where Tony Becerra graduated from?

Tony Becerra holds a degree in Finance, Minor In Economics from California State University, Los Angeles.

How can I directly contact Tony Becerra?

To contact Tony Becerra directly, you can use the email address **@arrowheadcu.org. Complete contact information is available upon registration with Muraena.

Who is Tony Becerra?

Tony Becerra is a seasoned CX leader with extensive experience in contact center operations across various industries including finance, telecommunications, and entertainment. Currently serving as the VP of Contact Center Operations at Arrowhead Credit Union, he has a strong track record in strategy development and operational excellence. His expertise encompasses a wide range of skills from business process improvement to customer satisfaction and vendor management. Tony has held significant roles at major companies like Spectrum and Time Warner Cable, where he honed his leadership abilities and technical acumen. He is known for his ability to drive performance management in multi-channel environments, ensuring high customer retention and satisfaction. With a background in finance and economics, he combines analytical skills with a strategic vision for future trends in customer experience. Tony is passionate about continuous improvement and fostering employee engagement within his teams.

Tony`s contact details

mail

**@arrowheadcu.org

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Stefanie Villalobos

AVP, Philanthropy & Community Impact

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Shawn Dunn

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Max Arbolida

Vice President of Human Resources

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Chris Wright

Vice President, Administration

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Billy Wagner

Chief Revenue Officer

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David Fisher

Vice President, Member Experience

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