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Tony Becerra
Tony Becerra
VP, Contact Center Operations | Arrowhead Credit Union
Upland, California, United States
Tony Becerra
Summary
Tony Becerra is a seasoned CX leader with extensive experience in contact center operations across various industries including finance, telecommunications, and entertainment. Currently serving as the VP of Contact Center Operations at Arrowhead Credit Union, he has a strong track record in strategy development and operational excellence. His expertise encompasses a wide range of skills from business process improvement to customer satisfaction and vendor management. Tony has held significant roles at major companies like Spectrum and Time Warner Cable, where he honed his leadership abilities and technical acumen. He is known for his ability to drive performance management in multi-channel environments, ensuring high customer retention and satisfaction. With a background in finance and economics, he combines analytical skills with a strategic vision for future trends in customer experience. Tony is passionate about continuous improvement and fostering employee engagement within his teams.
Tony Becerra
Work Experience
VP, Contact Center Operations at
Arrowhead Credit Union
October 2023 - Present
AVP, Contact Center Operations at
Arrowhead Credit Union
July 2021 - September 2023
Manager, Technical Support at
Spectrum
December 2013 - July 2021
Manager, Process Improvement and Communications at
Spectrum
December 2006 - December 2013
Tony Becerra
Education
California State University, Los Angeles, Bs
Frequently Asked Questions about Tony Becerra
What is Tony Becerra email address?
Tony Becerra's primary email address is **@arrowheadcu.org. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Tony Becerra work for?
Tony Becerra is a VP, Contact Center Operations at Arrowhead Credit Union, a company specializing in National commercial banks.
Where Tony Becerra graduated from?
Tony Becerra holds a degree in Finance, Minor In Economics from California State University, Los Angeles.
How can I directly contact Tony Becerra?
To contact Tony Becerra directly, you can use the email address **@arrowheadcu.org. Complete contact information is available upon registration with Muraena.
Who is Tony Becerra?
Tony Becerra is a seasoned CX leader with extensive experience in contact center operations across various industries including finance, telecommunications, and entertainment. Currently serving as the VP of Contact Center Operations at Arrowhead Credit Union, he has a strong track record in strategy development and operational excellence. His expertise encompasses a wide range of skills from business process improvement to customer satisfaction and vendor management. Tony has held significant roles at major companies like Spectrum and Time Warner Cable, where he honed his leadership abilities and technical acumen. He is known for his ability to drive performance management in multi-channel environments, ensuring high customer retention and satisfaction. With a background in finance and economics, he combines analytical skills with a strategic vision for future trends in customer experience. Tony is passionate about continuous improvement and fostering employee engagement within his teams.
Tony`s contact details
**@arrowheadcu.org
Colleagues
VP/Strategic Development
VP, Compliance/BSA Officer
Executive Vice President/Chief Operating Officer
Vice President Operations
AVP, Philanthropy & Community Impact
Vice President
Vice President of Human Resources
Vice President, Administration
Chief Revenue Officer
Vice President, Member Experience