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Trevor Friel

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Trevor Friel

Vice President Workforce Management | Cenlar FSB

Chandler, Arizona, United States

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Trevor Friel

Summary

Trevor Friel is a dynamic Vice President of Workforce Management at Cenlar FSB, with a robust background in radiotelephone communication and a wealth of experience in customer service operations. Holding two MBA degrees, he has developed a unique blend of analytical skills and leadership capabilities that enable him to drive efficiency and improve client satisfaction across various business units. His career spans multiple roles in workforce management, where he has consistently demonstrated a commitment to employee development and process improvement. Trevor is known for his strategic foresight in forecasting and budgeting, which has positively impacted operational performance. His awards, including the 2018 Customer Service Legend, testify to his exceptional contributions in the field. He is passionate about leveraging data analysis to enhance decision-making and operational efficiency. Trevor's ability to build cross-functional relationships has been a key asset in his leadership journey, making him a respected figure in his industry.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Trevor Friel

Work Experience

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Vice President Workforce Management at

Cenlar FSB

December 2023 - Present

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Director Workforce Management at

Cenlar FSB

August 2020 - January 2024

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Manager Workforce Management at

Ing

July 2019 - July 2020

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Senior Workforce Planning and Analysis Manager at

Verizon Communications, Inc.

February 2016 - June 2019

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Workforce Planning and Analysis Manager at

Verizon Communications, Inc.

August 2012 - February 2016

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Resource Manager, Northeast Area at

Verizon Communications, Inc.

October 2010 - July 2012

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Resource Management Analyst, West Area at

Verizon Communications, Inc.

April 2009 - October 2010

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Customer Service Consultant at

Verizon Communications, Inc.

August 2007 - April 2009

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Customer Service Representative/Supervisor at

Verizon Communications, Inc.

April 2005 - July 2007

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Trevor Friel

Education

Bellevue University, Bachelor's Degree

January 2016 - January 2018

Strayer University, Master Of Business Administration - Mba

January 2011 - January 2015

Northcentral University, Master Of Business Administration - Mba

January 2008 - January 2009

University of Phoenix, Bachelor's Degree

January 2004 - January 2006

Utah Valley University, Associate Of Science - As

January 2003

Frequently Asked Questions about Trevor Friel

What is Trevor Friel email address?

Trevor Friel's primary email address is ******@cenlar.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Trevor Friel work for?

Trevor Friel is a Vice President Workforce Management at Cenlar FSB, a company specializing in Monetary Authorities-Central Bank.

Where Trevor Friel graduated from?

Trevor Friel holds a degree in Call Center Operations Management from Bellevue University.

How can I directly contact Trevor Friel?

To contact Trevor Friel directly, you can use the email address ******@cenlar.com. Complete contact information is available upon registration with Muraena.

Who is Trevor Friel?

Trevor Friel is a dynamic Vice President of Workforce Management at Cenlar FSB, with a robust background in radiotelephone communication and a wealth of experience in customer service operations. Holding two MBA degrees, he has developed a unique blend of analytical skills and leadership capabilities that enable him to drive efficiency and improve client satisfaction across various business units. His career spans multiple roles in workforce management, where he has consistently demonstrated a commitment to employee development and process improvement. Trevor is known for his strategic foresight in forecasting and budgeting, which has positively impacted operational performance. His awards, including the 2018 Customer Service Legend, testify to his exceptional contributions in the field. He is passionate about leveraging data analysis to enhance decision-making and operational efficiency. Trevor's ability to build cross-functional relationships has been a key asset in his leadership journey, making him a respected figure in his industry.

Trevor`s contact details

mail

******@cenlar.com

Colleagues

Patricia Day

Vice President

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Thomas Bland

Vice President, Information Technology

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Prakash Nair

VP, Technology

Fran Bryant

Second Vice President

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Gabe Rinaldi

VP, Enterprise Portfolio Management Office

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Steve Taylor

Executive Vice President, Chief Information Officer at Cenlar FSB

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Rene Gonzales

SVP, Chief Technology Officer

Cmb Rich Miller

Vice President- Mortgage Business Development Sales Manager

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Steven Williamson

Vice President

Rosanne Poorten

Second Vice President

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