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Trevor Friel
Trevor Friel
Vice President Workforce Management | Cenlar FSB
Chandler, Arizona, United States
Trevor Friel
Summary
Trevor Friel is a dynamic Vice President of Workforce Management at Cenlar FSB, with a robust background in radiotelephone communication and a wealth of experience in customer service operations. Holding two MBA degrees, he has developed a unique blend of analytical skills and leadership capabilities that enable him to drive efficiency and improve client satisfaction across various business units. His career spans multiple roles in workforce management, where he has consistently demonstrated a commitment to employee development and process improvement. Trevor is known for his strategic foresight in forecasting and budgeting, which has positively impacted operational performance. His awards, including the 2018 Customer Service Legend, testify to his exceptional contributions in the field. He is passionate about leveraging data analysis to enhance decision-making and operational efficiency. Trevor's ability to build cross-functional relationships has been a key asset in his leadership journey, making him a respected figure in his industry.
Trevor Friel
Work Experience
Vice President Workforce Management at
Cenlar FSB
December 2023 - Present
Director Workforce Management at
Cenlar FSB
August 2020 - January 2024
Manager Workforce Management at
Ing
July 2019 - July 2020
Senior Workforce Planning and Analysis Manager at
Verizon Communications, Inc.
February 2016 - June 2019
Workforce Planning and Analysis Manager at
Verizon Communications, Inc.
August 2012 - February 2016
Resource Manager, Northeast Area at
Verizon Communications, Inc.
October 2010 - July 2012
Resource Management Analyst, West Area at
Verizon Communications, Inc.
April 2009 - October 2010
Customer Service Consultant at
Verizon Communications, Inc.
August 2007 - April 2009
Customer Service Representative/Supervisor at
Verizon Communications, Inc.
April 2005 - July 2007
Trevor Friel
Education
Bellevue University, Bachelor's Degree
January 2016 - January 2018
Strayer University, Master Of Business Administration - Mba
January 2011 - January 2015
Northcentral University, Master Of Business Administration - Mba
January 2008 - January 2009
University of Phoenix, Bachelor's Degree
January 2004 - January 2006
Utah Valley University, Associate Of Science - As
January 2003
Frequently Asked Questions about Trevor Friel
What is Trevor Friel email address?
Trevor Friel's primary email address is ******@cenlar.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Trevor Friel work for?
Trevor Friel is a Vice President Workforce Management at Cenlar FSB, a company specializing in Monetary Authorities-Central Bank.
Where Trevor Friel graduated from?
Trevor Friel holds a degree in Call Center Operations Management from Bellevue University.
How can I directly contact Trevor Friel?
To contact Trevor Friel directly, you can use the email address ******@cenlar.com. Complete contact information is available upon registration with Muraena.
Who is Trevor Friel?
Trevor Friel is a dynamic Vice President of Workforce Management at Cenlar FSB, with a robust background in radiotelephone communication and a wealth of experience in customer service operations. Holding two MBA degrees, he has developed a unique blend of analytical skills and leadership capabilities that enable him to drive efficiency and improve client satisfaction across various business units. His career spans multiple roles in workforce management, where he has consistently demonstrated a commitment to employee development and process improvement. Trevor is known for his strategic foresight in forecasting and budgeting, which has positively impacted operational performance. His awards, including the 2018 Customer Service Legend, testify to his exceptional contributions in the field. He is passionate about leveraging data analysis to enhance decision-making and operational efficiency. Trevor's ability to build cross-functional relationships has been a key asset in his leadership journey, making him a respected figure in his industry.
Trevor`s contact details
******@cenlar.com
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