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Troy Wood

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Troy Wood

VP Customer Support | CQG, Inc.

Katy, Texas, United States

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Troy Wood

Summary

Troy Wood is a seasoned customer support leader with a strong track record in enhancing customer experiences and driving customer retention. He currently serves as the VP of Customer Support at CQG, Inc., where he oversees global support operations and advocates for customer needs in development efforts. With extensive experience in the prepackaged software industry, Troy has successfully launched support desks and implemented crisis response processes that significantly improved service delivery times. His communication skills, both in virtual settings and face-to-face, have contributed to his success in managing client relations. Troy is semi-fluent in German, which adds to his ability to connect with a diverse clientele. His journey from a support technician to a VP showcases his dedication and adaptability in a fast-paced environment. He holds a Bachelor of Arts in Public Relations from Weber State University and has a rich history of working within CQG since 2000, indicating a strong loyalty to his organization.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Organisational experience

Corporate Experience

Troy Wood

Work Experience

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VP Customer Support at

CQG, Inc.

June 2018 - Present

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Director of FCM and API Client Relations at

CQG, Inc.

August 2017 - Present

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Trade Routing Manager at

Cqg

June 2006 - August 2017

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Customer Relations at

Cqg

January 2003 - January 2006

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Support Technician at

Cqg

January 2001 - January 2003

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Customer Relations at

Xpit Com

January 2000 - January 2001

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Troy Wood

Education

Weber State University, Bachelor Of Arts (Ba)

January 1998 - January 2000

Ricks Collage, Associate Of Arts And Sciences (Aas)

January 1993 - January 1995

Frequently Asked Questions about Troy Wood

What is Troy Wood email address?

Troy Wood's primary email address is *****@cqg.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Troy Wood work for?

Troy Wood is a VP Customer Support at CQG, Inc., a company specializing in Prepackaged software.

Where Troy Wood graduated from?

Troy Wood holds a degree in Public Relations, Advertising, And Applied Communication from Weber State University.

How can I directly contact Troy Wood?

To contact Troy Wood directly, you can use the email address *****@cqg.com. Complete contact information is available upon registration with Muraena.

Who is Troy Wood?

Troy Wood is a seasoned customer support leader with a strong track record in enhancing customer experiences and driving customer retention. He currently serves as the VP of Customer Support at CQG, Inc., where he oversees global support operations and advocates for customer needs in development efforts. With extensive experience in the prepackaged software industry, Troy has successfully launched support desks and implemented crisis response processes that significantly improved service delivery times. His communication skills, both in virtual settings and face-to-face, have contributed to his success in managing client relations. Troy is semi-fluent in German, which adds to his ability to connect with a diverse clientele. His journey from a support technician to a VP showcases his dedication and adaptability in a fast-paced environment. He holds a Bachelor of Arts in Public Relations from Weber State University and has a rich history of working within CQG since 2000, indicating a strong loyalty to his organization.

Troy`s contact details

mail

*****@cqg.com

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