Directory
>
Alaina Franklin
Alaina Franklin
Regional Vice President of Customer Success APAC | Zendesk
Singapore
Alaina Franklin
Summary
Alaina Franklin is a seasoned professional with over 20 years of experience in technology and customer support, currently serving as the Regional Vice President of Customer Success at Zendesk in Singapore. She has a proven track record in digital transformation and customer experience strategy, guiding clients to enhance their service delivery. Alaina's expertise spans leadership, business development, and consultative selling, enabling her to lead cross-cultural teams effectively. She has successfully managed large-scale projects with budgets exceeding US$100 million, showcasing her strategic acumen in both sales and operations. Alaina's educational background includes a specialization in Disruptive Strategy from Harvard Business School Online and a Graduate Certificate in Technology Management from Deakin University. Her collaborative approach and strong relationship-building skills have been pivotal in her career, allowing her to thrive in diverse environments.
Alaina Franklin
Work Experience
Regional Vice President of Customer Success APAC at
Zendesk
December 2023 - Present
Co Host at
SuccessAF
September 2020 - Present
Regional Vice President Customer Success, Asia at
Zendesk
March 2023 - April 2024
Director, Customer Success Asia at
Zendesk
September 2020 - March 2023
Senior Manager Customer Success, Asia at
Zendesk
August 2019 - September 2020
Customer Success Executive at
Zendesk
December 2017 - July 2019
PreSales Solution Consultant, Asia Pacific & Japan at
Hewlett Packard Enterprise
July 2014 - December 2017
PreSales Solution Design Architect, Service Desk & Service Management at
HP
September 2010 - July 2015
Manager, Global Service Desk AsiaPacificJapan at
HP
November 2006 - August 2010
Manager, Global Service Desk - South Pacific at
HP
July 2004 - November 2006
Service Desk Manager, Melbourne at
HP
September 2003 - June 2004
Service Desk Team Lead at
HP
January 2003 - August 2003
Alaina Franklin
Education
Harvard Business School
January 2020 - January 2020
Deakin University, Graduate Certificate
University of Alberta, Bachelor Of Arts (B.A.)
Frequently Asked Questions about Alaina Franklin
What is Alaina Franklin email address?
Alaina Franklin's primary email address is *********@zendesk.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Alaina Franklin work for?
Alaina Franklin is a Regional Vice President of Customer Success APAC at Zendesk, a company specializing in Prepackaged software.
Where Alaina Franklin graduated from?
Alaina Franklin holds a degree in Disruptive Strategy from Harvard Business School.
How can I directly contact Alaina Franklin?
To contact Alaina Franklin directly, you can use the email address *********@zendesk.com. Complete contact information is available upon registration with Muraena.
Is Alaina Franklin an immigrant?
Yes, Alaina Franklin is an immigrant and currently based in Singapore
Who is Alaina Franklin?
Alaina Franklin is a seasoned professional with over 20 years of experience in technology and customer support, currently serving as the Regional Vice President of Customer Success at Zendesk in Singapore. She has a proven track record in digital transformation and customer experience strategy, guiding clients to enhance their service delivery. Alaina's expertise spans leadership, business development, and consultative selling, enabling her to lead cross-cultural teams effectively. She has successfully managed large-scale projects with budgets exceeding US$100 million, showcasing her strategic acumen in both sales and operations. Alaina's educational background includes a specialization in Disruptive Strategy from Harvard Business School Online and a Graduate Certificate in Technology Management from Deakin University. Her collaborative approach and strong relationship-building skills have been pivotal in her career, allowing her to thrive in diverse environments.
Alaina`s contact details
*********@zendesk.com
Colleagues
VP of Sales
Vice President of Product Growth and Monetization
SVP, Revenue Acceleration
Regional Vice President (UK&I and MEA)
Regional Vice President, EMEA Customer Success
VP, Marketing Strategy, Ops & Demand Gen
Regional VP Sales @Mongodb
Limited Partner
Chief of Staff and Business Operations, Security
VP, Sales EMEA