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Alaina Franklin

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Alaina Franklin

Regional Vice President of Customer Success APAC | Zendesk

Singapore

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Alaina Franklin

Summary

Alaina Franklin is a seasoned professional with over 20 years of experience in technology and customer support, currently serving as the Regional Vice President of Customer Success at Zendesk in Singapore. She has a proven track record in digital transformation and customer experience strategy, guiding clients to enhance their service delivery. Alaina's expertise spans leadership, business development, and consultative selling, enabling her to lead cross-cultural teams effectively. She has successfully managed large-scale projects with budgets exceeding US$100 million, showcasing her strategic acumen in both sales and operations. Alaina's educational background includes a specialization in Disruptive Strategy from Harvard Business School Online and a Graduate Certificate in Technology Management from Deakin University. Her collaborative approach and strong relationship-building skills have been pivotal in her career, allowing her to thrive in diverse environments.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Immigrant

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Alaina Franklin

Work Experience

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Regional Vice President of Customer Success APAC at

Zendesk

December 2023 - Present

💼

Co Host at

SuccessAF

September 2020 - Present

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Regional Vice President Customer Success, Asia at

Zendesk

March 2023 - April 2024

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Director, Customer Success Asia at

Zendesk

September 2020 - March 2023

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Senior Manager Customer Success, Asia at

Zendesk

August 2019 - September 2020

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Customer Success Executive at

Zendesk

December 2017 - July 2019

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PreSales Solution Consultant, Asia Pacific & Japan at

Hewlett Packard Enterprise

July 2014 - December 2017

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PreSales Solution Design Architect, Service Desk & Service Management at

HP

September 2010 - July 2015

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Manager, Global Service Desk AsiaPacificJapan at

HP

November 2006 - August 2010

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Manager, Global Service Desk - South Pacific at

HP

July 2004 - November 2006

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Service Desk Manager, Melbourne at

HP

September 2003 - June 2004

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Service Desk Team Lead at

HP

January 2003 - August 2003

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Alaina Franklin

Education

Harvard Business School

January 2020 - January 2020

Deakin University, Graduate Certificate

University of Alberta, Bachelor Of Arts (B.A.)

Frequently Asked Questions about Alaina Franklin

What is Alaina Franklin email address?

Alaina Franklin's primary email address is *********@zendesk.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Alaina Franklin work for?

Alaina Franklin is a Regional Vice President of Customer Success APAC at Zendesk, a company specializing in Prepackaged software.

Where Alaina Franklin graduated from?

Alaina Franklin holds a degree in Disruptive Strategy from Harvard Business School.

How can I directly contact Alaina Franklin?

To contact Alaina Franklin directly, you can use the email address *********@zendesk.com. Complete contact information is available upon registration with Muraena.

Is Alaina Franklin an immigrant?

Yes, Alaina Franklin is an immigrant and currently based in Singapore

Who is Alaina Franklin?

Alaina Franklin is a seasoned professional with over 20 years of experience in technology and customer support, currently serving as the Regional Vice President of Customer Success at Zendesk in Singapore. She has a proven track record in digital transformation and customer experience strategy, guiding clients to enhance their service delivery. Alaina's expertise spans leadership, business development, and consultative selling, enabling her to lead cross-cultural teams effectively. She has successfully managed large-scale projects with budgets exceeding US$100 million, showcasing her strategic acumen in both sales and operations. Alaina's educational background includes a specialization in Disruptive Strategy from Harvard Business School Online and a Graduate Certificate in Technology Management from Deakin University. Her collaborative approach and strong relationship-building skills have been pivotal in her career, allowing her to thrive in diverse environments.

Alaina`s contact details

mail

*********@zendesk.com

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