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Andrew O'dell
Andrew O'dell
Senior Vice President, Customer Experience | Harmonic
Adur, England, United Kingdom
Andrew O'dell
Summary
Andrew O'dell is a seasoned Senior Vice President in Customer Experience, specializing in the media broadcast and telecommunications industry. With extensive experience in leading organizational transformations, he has successfully managed global teams and complex projects, driving significant improvements in customer satisfaction and operational efficiency. His strategic leadership has resulted in substantial profit margins and budget management, showcasing his commercial acumen. Andrew's unique blend of technical expertise and interpersonal skills allows him to influence C-level stakeholders effectively. He is passionate about personal development and fostering a customer-centric culture within organizations. His commitment to innovation and adaptability in the face of emerging technologies positions him as a key player in the industry.
Andrew O'dell
Work Experience
Senior Vice President, Customer Experience at
Harmonic
July 2024 - Present
Vice President, Global SaaS Services, Customer Success and Technical Support at
Harmonic
August 2020 - August 2024
Sr. Director, Global Technical Support at
Harmonic
August 2019 - August 2020
Director, Global Product and SaaS Support at
Harmonic
October 2018 - August 2019
Director Technical Support at
Harmonic
April 2017 - October 2018
Senior Manager, Technical Support EMEA at
Harmonic
October 2014 - April 2017
Technical Support Manager, EMEA at
Harmonic
June 2014 - October 2014
Service Delivery Manager at
Ericsson
June 2011 - June 2014
Broadcast Operations Manager at
Arqiva
August 2008 - June 2011
Conditional Access System Specialist at
Arqiva
April 2007 - March 2008
Operations Supervisor at
Arqiva
November 2005 - April 2007
Technical Operator at
Arqiva
December 2004 - November 2005
Andrew O'dell
Education
Farnborough college of Technology, Bsc Media Technology
January 2001 - January 2004
Frequently Asked Questions about Andrew O'dell
What is Andrew O'dell email address?
Andrew O'dell's primary email address is ***********@harmonicinc.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Andrew O'dell work for?
Andrew O'dell is a Senior Vice President, Customer Experience at Harmonic, a company specializing in Radiotelephone communication.
Where Andrew O'dell graduated from?
Andrew O'dell holds a degree in Media Technology from Farnborough college of Technology.
How can I directly contact Andrew O'dell?
To contact Andrew O'dell directly, you can use the email address ***********@harmonicinc.com. Complete contact information is available upon registration with Muraena.
Who is Andrew O'dell?
Andrew O'dell is a seasoned Senior Vice President in Customer Experience, specializing in the media broadcast and telecommunications industry. With extensive experience in leading organizational transformations, he has successfully managed global teams and complex projects, driving significant improvements in customer satisfaction and operational efficiency. His strategic leadership has resulted in substantial profit margins and budget management, showcasing his commercial acumen. Andrew's unique blend of technical expertise and interpersonal skills allows him to influence C-level stakeholders effectively. He is passionate about personal development and fostering a customer-centric culture within organizations. His commitment to innovation and adaptability in the face of emerging technologies positions him as a key player in the industry.
Andrew`s contact details
***********@harmonicinc.com
Colleagues
Chief Executive Officer
Managing Director, Sales, Southern Asia
Senior Vice President, R&D, Broadband Business at Harmonic
Vice President SaaS Product Management
Vice President, Compression Technologies
VP, Sales
Senior Director Sla Services Global; Managing Director Harmonic International Gmbh
Senior Vice President, Video Products and Solutions
Vice President, Release and Deployment
Vice President International Human Resources