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Ashish Kapoor

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Ashish Kapoor

Director Process Excellence (Vice President) | Mercer

Gurugram, Haryana, India

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Ashish Kapoor

Summary

Ashish Kapoor is a seasoned professional with over 21 years of experience in Transaction and Strategic Quality Assurance, specializing in Continuous Improvement and customer insights management across diverse industries including Telecom, Manufacturing, and BPO. Currently, he holds the position of Director Process Excellence at Mercer Consulting, where he leads initiatives in Automation and Process Improvement. His previous roles include Vice President at Accenture, where he was instrumental in driving transformation projects using RPA and Six Sigma methodologies. Ashish is a Six Sigma Master Black Belt certified by the Indian Statistical Institute, showcasing his expertise in quality management and process optimization. He has developed frameworks for customer feedback management and has a proven track record in enhancing operational efficiency through data-driven insights. His leadership experience is complemented by a solid educational background, including an MBA and various certifications in quality and project management. Ashish is passionate about leveraging technology to foster innovation and improve customer experiences.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Ashish Kapoor

Work Experience

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Director Process Excellence (Vice President) at

Mercer

February 2023 - Present

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Vice President - Business Transformation at

Accenture Ltd.

June 2022 - February 2023

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AVP- Business Transformation at

Accenture Ltd.

July 2019 - May 2022

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Deputy General Manager - Service Excellence at

Jio

May 2015 - July 2019

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Assistant Director - Business Excellence Department at

MTS - Sistema Shyam Teleservices Ltd

September 2009 - May 2015

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Quality Manager at

Vodafone

July 2008 - September 2009

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Customer Experience Coach at

Dell Technologies

July 2006 - July 2008

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Quality Coach at

VERTEX DATA SCIENCE LIMITED

July 2003 - July 2006

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Ashish Kapoor

Education

Indian Statistical Institute, Certified Master Black Belt (Mbb)

January 2014 - January 2014

TQM International (Sole Training partner of Motorola Solutions in India), Six Sigma Master Black Belt (Mbb)

January 2013 - January 2014

PMP Certification from AstroWix, Pmp Trained From Astrowix India

January 2013 - January 2014

Certified Lean Six Sigma Black Belt-TQMI, Certified Lean Six Sigma Black Belt

January 2010 - January 2010

IGNOU - MBA, Mba

January 2004 - January 2007

D.U. - M.Com, M.Com

January 2002 - January 2004

The Indira Gandhi National Open University (IGNOU), Master Of Business Administration - Mba

Frequently Asked Questions about Ashish Kapoor

What is Ashish Kapoor email address?

Ashish Kapoor's primary email address is *************@mercer.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Ashish Kapoor work for?

Ashish Kapoor is a Director Process Excellence (Vice President) at Mercer, a company specializing in Water transportation services, nec.

Where Ashish Kapoor graduated from?

Ashish Kapoor holds a degree in from Indian Statistical Institute.

How can I directly contact Ashish Kapoor?

To contact Ashish Kapoor directly, you can use the email address *************@mercer.com. Complete contact information is available upon registration with Muraena.

Who is Ashish Kapoor?

Ashish Kapoor is a seasoned professional with over 21 years of experience in Transaction and Strategic Quality Assurance, specializing in Continuous Improvement and customer insights management across diverse industries including Telecom, Manufacturing, and BPO. Currently, he holds the position of Director Process Excellence at Mercer Consulting, where he leads initiatives in Automation and Process Improvement. His previous roles include Vice President at Accenture, where he was instrumental in driving transformation projects using RPA and Six Sigma methodologies. Ashish is a Six Sigma Master Black Belt certified by the Indian Statistical Institute, showcasing his expertise in quality management and process optimization. He has developed frameworks for customer feedback management and has a proven track record in enhancing operational efficiency through data-driven insights. His leadership experience is complemented by a solid educational background, including an MBA and various certifications in quality and project management. Ashish is passionate about leveraging technology to foster innovation and improve customer experiences.

Ashish`s contact details

mail

*************@mercer.com

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