Directory
>
Ashish Kapoor
Ashish Kapoor
Director Process Excellence (Vice President) | Mercer
Gurugram, Haryana, India
Ashish Kapoor
Summary
Ashish Kapoor is a seasoned professional with over 21 years of experience in Transaction and Strategic Quality Assurance, specializing in Continuous Improvement and customer insights management across diverse industries including Telecom, Manufacturing, and BPO. Currently, he holds the position of Director Process Excellence at Mercer Consulting, where he leads initiatives in Automation and Process Improvement. His previous roles include Vice President at Accenture, where he was instrumental in driving transformation projects using RPA and Six Sigma methodologies. Ashish is a Six Sigma Master Black Belt certified by the Indian Statistical Institute, showcasing his expertise in quality management and process optimization. He has developed frameworks for customer feedback management and has a proven track record in enhancing operational efficiency through data-driven insights. His leadership experience is complemented by a solid educational background, including an MBA and various certifications in quality and project management. Ashish is passionate about leveraging technology to foster innovation and improve customer experiences.
Ashish Kapoor
Work Experience
Director Process Excellence (Vice President) at
Mercer
February 2023 - Present
Vice President - Business Transformation at
Accenture Ltd.
June 2022 - February 2023
AVP- Business Transformation at
Accenture Ltd.
July 2019 - May 2022
Deputy General Manager - Service Excellence at
Jio
May 2015 - July 2019
Assistant Director - Business Excellence Department at
MTS - Sistema Shyam Teleservices Ltd
September 2009 - May 2015
Quality Manager at
Vodafone
July 2008 - September 2009
Customer Experience Coach at
Dell Technologies
July 2006 - July 2008
Quality Coach at
VERTEX DATA SCIENCE LIMITED
July 2003 - July 2006
Ashish Kapoor
Education
Indian Statistical Institute, Certified Master Black Belt (Mbb)
January 2014 - January 2014
TQM International (Sole Training partner of Motorola Solutions in India), Six Sigma Master Black Belt (Mbb)
January 2013 - January 2014
PMP Certification from AstroWix, Pmp Trained From Astrowix India
January 2013 - January 2014
Certified Lean Six Sigma Black Belt-TQMI, Certified Lean Six Sigma Black Belt
January 2010 - January 2010
IGNOU - MBA, Mba
January 2004 - January 2007
D.U. - M.Com, M.Com
January 2002 - January 2004
The Indira Gandhi National Open University (IGNOU), Master Of Business Administration - Mba
Frequently Asked Questions about Ashish Kapoor
What is Ashish Kapoor email address?
Ashish Kapoor's primary email address is *************@mercer.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Ashish Kapoor work for?
Ashish Kapoor is a Director Process Excellence (Vice President) at Mercer, a company specializing in Water transportation services, nec.
Where Ashish Kapoor graduated from?
Ashish Kapoor holds a degree in from Indian Statistical Institute.
How can I directly contact Ashish Kapoor?
To contact Ashish Kapoor directly, you can use the email address *************@mercer.com. Complete contact information is available upon registration with Muraena.
Who is Ashish Kapoor?
Ashish Kapoor is a seasoned professional with over 21 years of experience in Transaction and Strategic Quality Assurance, specializing in Continuous Improvement and customer insights management across diverse industries including Telecom, Manufacturing, and BPO. Currently, he holds the position of Director Process Excellence at Mercer Consulting, where he leads initiatives in Automation and Process Improvement. His previous roles include Vice President at Accenture, where he was instrumental in driving transformation projects using RPA and Six Sigma methodologies. Ashish is a Six Sigma Master Black Belt certified by the Indian Statistical Institute, showcasing his expertise in quality management and process optimization. He has developed frameworks for customer feedback management and has a proven track record in enhancing operational efficiency through data-driven insights. His leadership experience is complemented by a solid educational background, including an MBA and various certifications in quality and project management. Ashish is passionate about leveraging technology to foster innovation and improve customer experiences.
Ashish`s contact details
*************@mercer.com
Colleagues
Chief Compliance Officer, Mercer Funds and Mercer Trust Company
Strategy Leader | Vice President at Mercer Digital
Senior Associate, Billing Manager St. Louis office
Software Architect
Chief Health Actuary
Independent Non Executive Chair
Partner & Chief Marketing Officer, UK
Strategy Leader To Chief Executive Officer
Chief Investment Funds Counsel
Principal/Business Leader (SVP)