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Barbara Wagner

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Barbara Wagner

Senior Vice President Global Contact Centers | Pens.com

Ireland

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Barbara Wagner

Summary

Barbara Wagner is a seasoned professional with over a decade of experience in the contact center industry, currently serving as the Global Senior VP of Contact Centers at National Pen. Her career trajectory has seen her evolve from an Upsell & Customer Service agent to her current executive position, showcasing her strong leadership and management capabilities. Barbara has a proven track record in driving efficiency and performance across multiple global locations, including her recent relocation to the US to align operations. She is passionate about cultivating a positive workplace culture and maximizing team potential through continuous improvement initiatives. With a robust educational background, holding an MBA in International Business, she brings strategic insight to her role. Barbara's experience spans various operational aspects, including sales performance, workforce planning, and quality management, making her a versatile leader in the management consulting services sector.

General

Specialist

Leadership Experience

Long-Term Tenure

Immigrant

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Barbara Wagner

Work Experience

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Senior Vice President Global Contact Centers at

Pens.com

June 2018 - Present

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Contact Center Director Europe - Currently based in US for 2 years at Contact Centre in TN at

Pens.com

December 2014 - Present

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Contact Centre Manager at

Pens.com

May 2014 - Present

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Customer Service and Upselling Manager at

Pens.com

March 2014 - May 2014

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Telesales Manager at

Pens.com

May 2012 - February 2014

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Telesales Senior Supervisor at

Pens.com

May 2010 - May 2012

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Telesales Supervisor at

Pens.com

January 2007 - April 2010

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Customer Service & Upselling Representative at

Pens.com

September 2003 - December 2007

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Barbara Wagner

Education

Aix-Marseille University, Master Of Business Administration - Mba

January 1999 - January 2002

Frequently Asked Questions about Barbara Wagner

What is Barbara Wagner email address?

Barbara Wagner's primary email address is *******@pens.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Barbara Wagner work for?

Barbara Wagner is a Senior Vice President Global Contact Centers at Pens.com, a company specializing in Tobacco Manufacturing.

Where Barbara Wagner graduated from?

Barbara Wagner holds a degree in International Business from Aix-Marseille University.

How can I directly contact Barbara Wagner?

To contact Barbara Wagner directly, you can use the email address *******@pens.com. Complete contact information is available upon registration with Muraena.

Is Barbara Wagner an immigrant?

Yes, Barbara Wagner is an immigrant and currently based in Ireland

Who is Barbara Wagner?

Barbara Wagner is a seasoned professional with over a decade of experience in the contact center industry, currently serving as the Global Senior VP of Contact Centers at National Pen. Her career trajectory has seen her evolve from an Upsell & Customer Service agent to her current executive position, showcasing her strong leadership and management capabilities. Barbara has a proven track record in driving efficiency and performance across multiple global locations, including her recent relocation to the US to align operations. She is passionate about cultivating a positive workplace culture and maximizing team potential through continuous improvement initiatives. With a robust educational background, holding an MBA in International Business, she brings strategic insight to her role. Barbara's experience spans various operational aspects, including sales performance, workforce planning, and quality management, making her a versatile leader in the management consulting services sector.

Barbara`s contact details

mail

*******@pens.com

Colleagues

Paige Erceg

Vice President Global Creative & Brand

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Peter Kelly

President & CEO of National Pen at Pens.com, a Cimpress Company

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Ethan Sterling

Chief Financial Officer

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Ranee Ann Fisher

Vice President, Global Merchandising

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Rene Crins

Sr. Vice President Global Business Ops. / S&OP / Logistics / Procurement / Sourcing / Offshore

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Melissa Naraval

Chief Marketing Officer/SVP, Global Marketing

Bill Owen

VP Manufacturing

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Dana Sobotka

Vice President of Digital Marketing

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David Dedden

Vice President of Product Management

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