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Ben Joe Markland

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Ben Joe Markland

Chief Operating Officer | Focus Services

Roy, Utah, United States

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Ben Joe Markland

Summary

Ben Joe Markland is an accomplished Chief Operating Officer with extensive experience in the business process outsourcing (BPO) and information technology outsourcing (ITO) sectors. He has a proven track record of transforming struggling operations into profitable ventures, demonstrating exceptional leadership and a data-driven approach to management. With a strong background in sales and employee training, Ben has developed innovative programs that have significantly boosted performance metrics. His multilingual capabilities, particularly in Spanish, and deep understanding of Latin culture enhance his effectiveness in international operations. Ben's passion for process improvement and team development is evident in his successful management of call centers across multiple continents, including North America, Europe, and Latin America. He is also a motivational speaker and a certified Scrum and Project Management professional, ensuring that he maximizes project outcomes. Outside of work, he is a dedicated family man who enjoys playing guitar and singing with his children.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Immigrant

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Ben Joe Markland

Work Experience

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Chief Operating Officer at

Focus Services

April 2019 - Present

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Senior Vice President - International Operations at

Focus Services

November 2018 - April 2019

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Regional President - Central America/Europe at Focus Services at

Focus Services

May 2018 - November 2018

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Regional President - Central America at

Focus Services

August 2016 - May 2018

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Regional Director of Operations - Central America at

Focus Services

April 2015 - September 2016

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Regional Site Director of Call Center Operations - El Salvador at

Focus Services

May 2011 - April 2015

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Regional Director of Call Center Operations at

Focus Services

June 2011 - January 2012

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Director of Sales and Training/Director of Call Center Operations - Outbound at

Goldenwest Credit Union

July 2004 - May 2011

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Advance Team Director at

Karras For Gov 04

October 2003 - June 2004

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Business Development Consultant at

FranklinCovey

June 2001 - April 2003

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Missionary at

2 Year Voluntary Mission For The Church Of Jesus Christ Of Latter Day Saints

June 1999 - August 2001

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Ben Joe Markland

Education

University of Phoenix, Bachelor Of Business Administration (B.B.A.)

January 2011 - January 2012

Weber State University, Finance

January 2003 - January 2006

Dixie State College , Associates

January 1999 - January 2003

Juab High School , High School Diploma

January 1994 - January 1997

Frequently Asked Questions about Ben Joe Markland

What is Ben Joe Markland email address?

Ben Joe Markland's primary email address is ************@focusservices.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Ben Joe Markland work for?

Ben Joe Markland is a Chief Operating Officer at Focus Services, a company specializing in Management, Scientific, & Technical Consulting Services.

Where Ben Joe Markland graduated from?

Ben Joe Markland holds a degree in Finance from University of Phoenix.

How can I directly contact Ben Joe Markland?

To contact Ben Joe Markland directly, you can use the email address ************@focusservices.com. Complete contact information is available upon registration with Muraena.

Is Ben Joe Markland an immigrant?

Yes, Ben Joe Markland is an immigrant and currently based in United States

Who is Ben Joe Markland?

Ben Joe Markland is an accomplished Chief Operating Officer with extensive experience in the business process outsourcing (BPO) and information technology outsourcing (ITO) sectors. He has a proven track record of transforming struggling operations into profitable ventures, demonstrating exceptional leadership and a data-driven approach to management. With a strong background in sales and employee training, Ben has developed innovative programs that have significantly boosted performance metrics. His multilingual capabilities, particularly in Spanish, and deep understanding of Latin culture enhance his effectiveness in international operations. Ben's passion for process improvement and team development is evident in his successful management of call centers across multiple continents, including North America, Europe, and Latin America. He is also a motivational speaker and a certified Scrum and Project Management professional, ensuring that he maximizes project outcomes. Outside of work, he is a dedicated family man who enjoys playing guitar and singing with his children.

Ben`s contact details

mail

************@focusservices.com

************@applicantpool.com

Colleagues

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Bracken Mayes

Vice President - Domestic

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Kenneth Loggins

Vice President of Shared Services

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Jan Santafede

VP of Marketing & Relationship Management

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Bryan Tesch

Chief Financial Officer

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