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Bill Francione

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Bill Francione

Senior Vice President of Customer Experience Vivid Seats | Vivid Seats

Punta Gorda, Florida, United States

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Bill Francione

Summary

Bill Francione is a seasoned executive with extensive experience in customer experience management, particularly in the performing arts and food service industries. As the Senior Vice President of Customer Experience at Vivid Seats, he oversees customer service operations and strategic initiatives aimed at enhancing client satisfaction. His career spans leadership roles in several high-profile companies, including Grubhub and Gopuff, where he was instrumental in developing customer support frameworks and operational efficiencies. Bill's entrepreneurial spirit is evident from his time as a Managing Partner in various ventures, showcasing his ability to drive business growth and team performance. His expertise encompasses a wide range of areas, including event management, hospitality, and marketing strategy. Residing in Punta Gorda, Florida, he is passionate about leveraging technology to improve customer engagement and operational success.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Startup Experience

Corporate Experience

Bill Francione

Work Experience

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Senior Vice President of Customer Experience Vivid Seats at

Vivid Seats

February 2024 - Present

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Vice President Customer Experience at

Vivid Seats

October 2021 - March 2024

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Customer Support and Delivery Operations Leader at

Gobrands, Inc.

February 2020 - October 2021

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Senior Director, Delivery Experience and Support at Grubhub at

Grubhub

September 2016 - February 2020

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Managing Partner at

Delivered Dish

January 2008 - December 2015

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Managing Partner Customer Experience and Operations at

Mealport USA LLC

July 2008 - December 2015

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Vice President, Operations and Customer Experience at

Dining In

January 1996 - January 2007

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Frequently Asked Questions about Bill Francione

What is Bill Francione email address?

Bill Francione's primary email address is **************@vividseats.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Bill Francione work for?

Bill Francione is a Senior Vice President of Customer Experience Vivid Seats at Vivid Seats, a company specializing in Custom computer programming services.

How can I directly contact Bill Francione?

To contact Bill Francione directly, you can use the email address **************@vividseats.com. Complete contact information is available upon registration with Muraena.

Who is Bill Francione?

Bill Francione is a seasoned executive with extensive experience in customer experience management, particularly in the performing arts and food service industries. As the Senior Vice President of Customer Experience at Vivid Seats, he oversees customer service operations and strategic initiatives aimed at enhancing client satisfaction. His career spans leadership roles in several high-profile companies, including Grubhub and Gopuff, where he was instrumental in developing customer support frameworks and operational efficiencies. Bill's entrepreneurial spirit is evident from his time as a Managing Partner in various ventures, showcasing his ability to drive business growth and team performance. His expertise encompasses a wide range of areas, including event management, hospitality, and marketing strategy. Residing in Punta Gorda, Florida, he is passionate about leveraging technology to improve customer engagement and operational success.

Bill`s contact details

mail

**************@vividseats.com

**********@grubhub.com

****@d-dish.com

Colleagues

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Larry Fey

Chief Financial Officer

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Geoff Lester

Chief Commercial Officer

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Jennifer Jackson

Vice President, FP&A

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