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Bill Futch

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Bill Futch

Group Vice President, SMB and Mobile Customer Service | Charter Communications

Florida, United States

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Bill Futch

Summary

Bill Futch is a seasoned operations executive with extensive experience in customer service and back office operations, currently serving as Group Vice President at Charter Communications. He has a proven track record of enhancing customer experience through strategic business designs and cultural transformations. Known for his exceptional leadership skills, Bill excels at building and empowering teams to achieve operational excellence. His expertise spans various domains including performance management, process improvement, and vendor management. Bill's passion for innovative solutions drives his commitment to delivering award-winning customer service. With a strong educational background, including a degree from the University of South Florida and executive training from Harvard Business School, he combines academic insight with practical experience. His career reflects a dedication to fostering customer satisfaction and operational efficiency across multiple organizations.

General

Specialist

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Bill Futch

Work Experience

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Group Vice President, SMB and Mobile Customer Service at

Charter Communications

October 2020 - Present

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Group Vice President, Shared Services Operations at

Charter Communications

October 2018 - October 2020

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Group Vice President, Operations Support at

Charter Communications

May 2016 - September 2018

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Corporate Vice President, Customer Care at

Bright House Networks

November 2010 - May 2016

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Vice President, Customer Care at

Bright House Networks

January 2005 - October 2010

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Director of Operations at

Bright House Networks

September 2001 - December 2004

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Program Manager, ION Operations at

Sprint

January 2001 - August 2001

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Management Associate at

Sprint

June 1998 - December 2000

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Bill Futch

Education

University of South Florida, Bachelor's Degree

Harvard Business School Executive Education, Cable Executive Management Program 2011

Frequently Asked Questions about Bill Futch

What is Bill Futch email address?

Bill Futch's primary email address is ******@spectrum.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Bill Futch work for?

Bill Futch is a Group Vice President, SMB and Mobile Customer Service at Charter Communications, a company specializing in Radiotelephone communication.

Where Bill Futch graduated from?

Bill Futch holds a degree in Communication from University of South Florida.

How can I directly contact Bill Futch?

To contact Bill Futch directly, you can use the email address ******@spectrum.com. Complete contact information is available upon registration with Muraena.

Who is Bill Futch?

Bill Futch is a seasoned operations executive with extensive experience in customer service and back office operations, currently serving as Group Vice President at Charter Communications. He has a proven track record of enhancing customer experience through strategic business designs and cultural transformations. Known for his exceptional leadership skills, Bill excels at building and empowering teams to achieve operational excellence. His expertise spans various domains including performance management, process improvement, and vendor management. Bill's passion for innovative solutions drives his commitment to delivering award-winning customer service. With a strong educational background, including a degree from the University of South Florida and executive training from Harvard Business School, he combines academic insight with practical experience. His career reflects a dedication to fostering customer satisfaction and operational efficiency across multiple organizations.

Bill`s contact details

mail

******@spectrum.com

**********@cable.comcast.com

Colleagues

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Stuart Weinstein

Group Vice President, Business Planning

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Bill Lovetinsky

Vice President, Spectrum Mobile Customer Service

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Steve Nocella

SVP Network Operations & Engineering - Spectrum Enterprise

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Puru Patnekar

Group Vice President Marketing Execution and Performance

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Williams

Vice President, ISP Operations

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Judi Arney Hartman

Vice President, Strategic Sourcing

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Julya Fridman

VP, Corporate & Programming Analytics, Business Intelligence

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Bradley Yeary

Vice President Call Center Operations

Mike Hourigan

Owner / Operator

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Cameron Blanchard

Executive Vice President, Communications

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