Directory
>
Bill Futch
Bill Futch
Group Vice President, SMB and Mobile Customer Service | Charter Communications
Florida, United States
Bill Futch
Summary
Bill Futch is a seasoned operations executive with extensive experience in customer service and back office operations, currently serving as Group Vice President at Charter Communications. He has a proven track record of enhancing customer experience through strategic business designs and cultural transformations. Known for his exceptional leadership skills, Bill excels at building and empowering teams to achieve operational excellence. His expertise spans various domains including performance management, process improvement, and vendor management. Bill's passion for innovative solutions drives his commitment to delivering award-winning customer service. With a strong educational background, including a degree from the University of South Florida and executive training from Harvard Business School, he combines academic insight with practical experience. His career reflects a dedication to fostering customer satisfaction and operational efficiency across multiple organizations.
Bill Futch
Work Experience
Group Vice President, SMB and Mobile Customer Service at
Charter Communications
October 2020 - Present
Group Vice President, Shared Services Operations at
Charter Communications
October 2018 - October 2020
Group Vice President, Operations Support at
Charter Communications
May 2016 - September 2018
Corporate Vice President, Customer Care at
Bright House Networks
November 2010 - May 2016
Vice President, Customer Care at
Bright House Networks
January 2005 - October 2010
Director of Operations at
Bright House Networks
September 2001 - December 2004
Program Manager, ION Operations at
Sprint
January 2001 - August 2001
Management Associate at
Sprint
June 1998 - December 2000
Bill Futch
Education
University of South Florida, Bachelor's Degree
Harvard Business School Executive Education, Cable Executive Management Program 2011
Frequently Asked Questions about Bill Futch
What is Bill Futch email address?
Bill Futch's primary email address is ******@spectrum.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Bill Futch work for?
Bill Futch is a Group Vice President, SMB and Mobile Customer Service at Charter Communications, a company specializing in Radiotelephone communication.
Where Bill Futch graduated from?
Bill Futch holds a degree in Communication from University of South Florida.
How can I directly contact Bill Futch?
To contact Bill Futch directly, you can use the email address ******@spectrum.com. Complete contact information is available upon registration with Muraena.
Who is Bill Futch?
Bill Futch is a seasoned operations executive with extensive experience in customer service and back office operations, currently serving as Group Vice President at Charter Communications. He has a proven track record of enhancing customer experience through strategic business designs and cultural transformations. Known for his exceptional leadership skills, Bill excels at building and empowering teams to achieve operational excellence. His expertise spans various domains including performance management, process improvement, and vendor management. Bill's passion for innovative solutions drives his commitment to delivering award-winning customer service. With a strong educational background, including a degree from the University of South Florida and executive training from Harvard Business School, he combines academic insight with practical experience. His career reflects a dedication to fostering customer satisfaction and operational efficiency across multiple organizations.
Bill`s contact details
******@spectrum.com
**********@cable.comcast.com
Colleagues
Group Vice President, Business Planning
Vice President, Spectrum Mobile Customer Service
SVP Network Operations & Engineering - Spectrum Enterprise
Group Vice President Marketing Execution and Performance
Vice President, ISP Operations
Vice President, Strategic Sourcing
VP, Corporate & Programming Analytics, Business Intelligence
Vice President Call Center Operations
Owner / Operator
Executive Vice President, Communications