Directory
>
Carmen Defeo
Carmen Defeo
Vice President, Customer Relations | IDI Billing Solutions
City of Rochester, New York, United States
Carmen Defeo
Summary
Carmen Defeo is a seasoned Customer Relations Executive with extensive experience in the telecommunications and technology sectors. Currently serving as Vice President at IDI Billing Solutions, she has a proven track record in account management, business development, and customer satisfaction. Carmen's leadership style is characterized by a strong focus on process improvement and strategic planning, allowing her to drive significant enhancements in customer experience. With a background that spans various leadership roles, she has consistently contributed to the growth and success of the organizations she has been part of. Her expertise in managed services and CRM has positioned her as a key figure in fostering customer relationships and delivering exceptional service. Carmen's educational foundation in Economics from the University of Rochester complements her practical experience, enabling her to approach challenges with a unique perspective. She is passionate about leveraging technology to improve customer interactions and is committed to staying at the forefront of industry trends.
Carmen Defeo
Work Experience
Vice President, Customer Relations at
IDI Billing Solutions
April 2019 - Present
Vice President, Account Management and Sales Operations at
IDI Billing Solutions
February 2016 - Present
Director, Account Management at
IDI Billing Solutions
February 2011 - February 2016
Vice President, Service Delivery at
Current Group Alumni Page
August 2008 - February 2011
Vice President, Customer Interaction at
Current Communications
November 2003 - July 2008
Vice President, Customer Service at
Indymac Bank
July 2003 - November 2003
Vice President, Quality and Production at
Choice One Communications
January 2000 - July 2003
Customer Service at
Frontier Internet
January 1992 - January 2001
Vice President, Customer Care at
Level 3 Communications
February 1992 - December 2000
Carmen Defeo
Education
Frequently Asked Questions about Carmen Defeo
What is Carmen Defeo email address?
Carmen Defeo's primary email address is ******@idibilling.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Carmen Defeo work for?
Carmen Defeo is a Vice President, Customer Relations at IDI Billing Solutions, a company specializing in Radiotelephone communication.
Where Carmen Defeo graduated from?
Carmen Defeo holds a degree in Economics from University of Rochester.
How can I directly contact Carmen Defeo?
To contact Carmen Defeo directly, you can use the email address ******@idibilling.com. Complete contact information is available upon registration with Muraena.
Who is Carmen Defeo?
Carmen Defeo is a seasoned Customer Relations Executive with extensive experience in the telecommunications and technology sectors. Currently serving as Vice President at IDI Billing Solutions, she has a proven track record in account management, business development, and customer satisfaction. Carmen's leadership style is characterized by a strong focus on process improvement and strategic planning, allowing her to drive significant enhancements in customer experience. With a background that spans various leadership roles, she has consistently contributed to the growth and success of the organizations she has been part of. Her expertise in managed services and CRM has positioned her as a key figure in fostering customer relationships and delivering exceptional service. Carmen's educational foundation in Economics from the University of Rochester complements her practical experience, enabling her to approach challenges with a unique perspective. She is passionate about leveraging technology to improve customer interactions and is committed to staying at the forefront of industry trends.
Carmen`s contact details
******@idibilling.com
Colleagues
VP Product Development & Strategy
CFO
Vice President, Human Resources
Chief Technology Officer
CEO
Vice President Human Resources
Vice President, Human Resources
Vice President of Professional Services
VP Strategic Partnerships and New Business Development
VP of Product