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Carmen Defeo

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Carmen Defeo

Vice President, Customer Relations | IDI Billing Solutions

City of Rochester, New York, United States

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Carmen Defeo

Summary

Carmen Defeo is a seasoned Customer Relations Executive with extensive experience in the telecommunications and technology sectors. Currently serving as Vice President at IDI Billing Solutions, she has a proven track record in account management, business development, and customer satisfaction. Carmen's leadership style is characterized by a strong focus on process improvement and strategic planning, allowing her to drive significant enhancements in customer experience. With a background that spans various leadership roles, she has consistently contributed to the growth and success of the organizations she has been part of. Her expertise in managed services and CRM has positioned her as a key figure in fostering customer relationships and delivering exceptional service. Carmen's educational foundation in Economics from the University of Rochester complements her practical experience, enabling her to approach challenges with a unique perspective. She is passionate about leveraging technology to improve customer interactions and is committed to staying at the forefront of industry trends.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Carmen Defeo

Work Experience

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Vice President, Customer Relations at

IDI Billing Solutions

April 2019 - Present

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Vice President, Account Management and Sales Operations at

IDI Billing Solutions

February 2016 - Present

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Director, Account Management at

IDI Billing Solutions

February 2011 - February 2016

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Vice President, Service Delivery at

Current Group Alumni Page

August 2008 - February 2011

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Vice President, Customer Interaction at

Current Communications

November 2003 - July 2008

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Vice President, Customer Service at

Indymac Bank

July 2003 - November 2003

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Vice President, Quality and Production at

Choice One Communications

January 2000 - July 2003

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Customer Service at

Frontier Internet

January 1992 - January 2001

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Vice President, Customer Care at

Level 3 Communications

February 1992 - December 2000

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Carmen Defeo

Education

Frequently Asked Questions about Carmen Defeo

What is Carmen Defeo email address?

Carmen Defeo's primary email address is ******@idibilling.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Carmen Defeo work for?

Carmen Defeo is a Vice President, Customer Relations at IDI Billing Solutions, a company specializing in Radiotelephone communication.

Where Carmen Defeo graduated from?

Carmen Defeo holds a degree in Economics from University of Rochester.

How can I directly contact Carmen Defeo?

To contact Carmen Defeo directly, you can use the email address ******@idibilling.com. Complete contact information is available upon registration with Muraena.

Who is Carmen Defeo?

Carmen Defeo is a seasoned Customer Relations Executive with extensive experience in the telecommunications and technology sectors. Currently serving as Vice President at IDI Billing Solutions, she has a proven track record in account management, business development, and customer satisfaction. Carmen's leadership style is characterized by a strong focus on process improvement and strategic planning, allowing her to drive significant enhancements in customer experience. With a background that spans various leadership roles, she has consistently contributed to the growth and success of the organizations she has been part of. Her expertise in managed services and CRM has positioned her as a key figure in fostering customer relationships and delivering exceptional service. Carmen's educational foundation in Economics from the University of Rochester complements her practical experience, enabling her to approach challenges with a unique perspective. She is passionate about leveraging technology to improve customer interactions and is committed to staying at the forefront of industry trends.

Carmen`s contact details

mail

******@idibilling.com

Colleagues

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Stephen Kosarko

VP Product Development & Strategy

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Rachael Zappia

Vice President, Human Resources

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Avi Dasgupta

Chief Technology Officer

Debi Jones

Vice President Human Resources

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Debi Jones

Vice President, Human Resources

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Deb Tellstone

Vice President of Professional Services

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Tony Cotugno

VP Strategic Partnerships and New Business Development

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Michael Holleran

VP of Product

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