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Charles Gonel

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Charles Gonel

Senior Vice President of Servicing | Consumer Portfolio Services

Florida, United States

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Charles Gonel

Summary

Charles Gonel is a seasoned professional with over 20 years of experience in management and analytical roles, primarily within the radiotelephone communication industry. He currently serves as the Senior Vice President of Servicing at Consumer Portfolio Services, where he directs operations for a call center handling significant auto loan portfolios. With a Bachelor of Business Administration from the University of Central Florida, he has a proven track record of enhancing service quality and operational efficiencies. His expertise spans various areas, including call center management, quality assurance, and customer retention strategies. Charles is adept at leading cross-functional teams and implementing innovative solutions to improve business processes. His leadership style emphasizes coaching and development, fostering a motivated workforce that meets organizational goals. Outside of his professional life, he has a keen interest in emerging technologies and sustainability practices, showcasing his commitment to continuous improvement.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Charles Gonel

Work Experience

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Senior Vice President of Servicing at

Consumer Portfolio Services

June 2023 - Present

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VP of Servicing at

Consumer Portfolio Services

March 2015 - Present

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Reporting and Quality Assurance Manager at

Consumer Portfolio Services

March 2014 - March 2015

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Reporting and Quality Assurance Supervisor at

Consumer Portfolio Services

March 2012 - March 2014

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Risk Analyst at

Consumer Portfolio Services

March 2008 - March 2012

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Quality Analyst at

AT&T

February 2005 - March 2008

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Collections Queue Manager at

AT&T

January 2004 - January 2005

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Collections Assistant Team Manager at

AT&T

December 1999 - January 2004

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Collections Representative at

AT&T

April 1999 - December 1999

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Charles Gonel

Education

University of Central Florida, Bachelor Of Business Administration (Bba)

January 2000 - January 2003

Frequently Asked Questions about Charles Gonel

What is Charles Gonel email address?

Charles Gonel's primary email address is ********@consumerportfolio.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Charles Gonel work for?

Charles Gonel is a Senior Vice President of Servicing at Consumer Portfolio Services.

Where Charles Gonel graduated from?

Charles Gonel holds a degree in Business Administration And Management, General from University of Central Florida.

How can I directly contact Charles Gonel?

To contact Charles Gonel directly, you can use the email address ********@consumerportfolio.com. Complete contact information is available upon registration with Muraena.

Who is Charles Gonel?

Charles Gonel is a seasoned professional with over 20 years of experience in management and analytical roles, primarily within the radiotelephone communication industry. He currently serves as the Senior Vice President of Servicing at Consumer Portfolio Services, where he directs operations for a call center handling significant auto loan portfolios. With a Bachelor of Business Administration from the University of Central Florida, he has a proven track record of enhancing service quality and operational efficiencies. His expertise spans various areas, including call center management, quality assurance, and customer retention strategies. Charles is adept at leading cross-functional teams and implementing innovative solutions to improve business processes. His leadership style emphasizes coaching and development, fostering a motivated workforce that meets organizational goals. Outside of his professional life, he has a keen interest in emerging technologies and sustainability practices, showcasing his commitment to continuous improvement.

Charles`s contact details

mail

********@consumerportfolio.com

Colleagues

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Robert Dejarnette

VP of Risk Management

Teri Robinson

Svp Of Sales An Originations

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Michele Baumeister

Vice President of Originations

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Mike Duncan

Vice President of Sales Consumer Portfolio Services

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Mike Lavin

President, Chief Operating Officer, Chief Legal Officer

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Laurie Straten

Executive Vice President

Chris Terry

Executive Vice President Risk Management, Systems and IT

John Harton

Senior Vice President Of Marketing

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Lino Innocenzi

Owner / Vice President of Marketing & Sales

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Catrina Ralston Shrm-Scp Cebs

Senior Vice President Human Resources

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