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Derrek Jennings

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Derrek Jennings

Vice President, Support | PeopleFluent

Halifax, Nova Scotia, Canada

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Derrek Jennings

Summary

Derrek Jennings is a seasoned Vice President in the SaaS industry, currently leading support operations at Peoplefluent. He possesses a strong analytical mindset and excels in driving customer satisfaction through effective team leadership and strategic planning. With over two decades of experience in technical support and project management, Derrek has a proven track record of managing complex customer escalations and implementing process improvements. His expertise spans agile methodologies, cloud computing, and CRM systems, making him a valuable asset in any fast-paced environment. Derrek's commitment to continuous improvement is evident in his ability to maintain high customer satisfaction rates while optimizing operational efficiency. He is passionate about leveraging technology to enhance service delivery and foster cross-organizational collaboration. Derrek holds a Bachelor of Commerce degree from Saint Mary's University and has consistently demonstrated his capability to adapt and thrive in diverse roles throughout his career.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Derrek Jennings

Work Experience

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Vice President, Support at

PeopleFluent

January 2022 - Present

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Escalation Manager at

PeopleFluent

August 2011 - January 2022

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Manager, Technical Support at

PeopleFluent

October 2008 - July 2012

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Consulting Project Manager at

Peopleclick

November 2007 - October 2008

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Manager, Software Support at

RMS, Inc. - now part of StarRez

November 2000 - November 2007

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Technical Support Specialist at

RMS, Inc. - now part of StarRez

June 1999 - October 2000

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Derrek Jennings

Education

, Bachelor Of Commerce (Bcom)

January 1993 - January 1998

Frequently Asked Questions about Derrek Jennings

What is Derrek Jennings email address?

Derrek Jennings's primary email address is ***************@peoplefluent.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Derrek Jennings work for?

Derrek Jennings is a Vice President, Support at PeopleFluent, a company specializing in Prepackaged software.

Where Derrek Jennings graduated from?

Derrek Jennings holds a degree in from null.

How can I directly contact Derrek Jennings?

To contact Derrek Jennings directly, you can use the email address ***************@peoplefluent.com. Complete contact information is available upon registration with Muraena.

Who is Derrek Jennings?

Derrek Jennings is a seasoned Vice President in the SaaS industry, currently leading support operations at Peoplefluent. He possesses a strong analytical mindset and excels in driving customer satisfaction through effective team leadership and strategic planning. With over two decades of experience in technical support and project management, Derrek has a proven track record of managing complex customer escalations and implementing process improvements. His expertise spans agile methodologies, cloud computing, and CRM systems, making him a valuable asset in any fast-paced environment. Derrek's commitment to continuous improvement is evident in his ability to maintain high customer satisfaction rates while optimizing operational efficiency. He is passionate about leveraging technology to enhance service delivery and foster cross-organizational collaboration. Derrek holds a Bachelor of Commerce degree from Saint Mary's University and has consistently demonstrated his capability to adapt and thrive in diverse roles throughout his career.

Derrek`s contact details

mail

***************@peoplefluent.com

Colleagues

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Clarence Wu

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Gareth Gibbins

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Gavin Beddow

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Martin Murray

President

Martin Murray

President

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