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Fergal Reid

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Fergal Reid

VP of AI | Intercom

Dublin, Ireland

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Fergal Reid

Summary

Fergal Reid is an accomplished VP of AI at Intercom, leveraging his extensive expertise in machine learning and artificial intelligence. With a PhD in machine learning applied to network analysis, he has co-authored influential papers, including one on Bitcoin that has garnered over 1000 citations. Fergal's career is marked by a successful entrepreneurial venture, having co-founded Synference, a machine learning startup acquired by Optimizely. His experience spans various leadership roles where he has built and guided technical teams, transforming innovative concepts into profitable products. Fergal is also an educator, having lectured on advanced data analytics and AI at Dublin Business School. His unique ability to bridge the gap between technical execution and strategic business objectives makes him a valuable asset in the tech landscape. He is passionate about advancing AI applications and enjoys roles that allow him to leverage his technical knowledge to enhance team performance. Outside of work, he is interested in the intersection of technology and human behavior, particularly in social networks.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Startup Experience

Corporate Experience

Fergal Reid

Work Experience

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VP of AI at

Intercom

October 2023 - Present

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Sr. Director of Machine Learning at

Intercom

March 2023 - October 2023

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Director of Machine Learning at

Intercom

April 2021 - February 2023

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Principal Machine Learning Engineer at

Intercom

October 2018 - April 2021

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Machine Learning Strategist at

Intercom

May 2017 - October 2018

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CTO at

CleverCards

August 2016 - April 2017

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Lecturer (Advanced Data Analytics; Part-time) at

ACCOUNTANCY & BUSINESS COLLEGE (IRELAND) LIMITED

August 2016 - September 2016

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Machine Learning Architect (Contract) at

MessageGears

April 2016 - July 2016

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Product Manager at

Optimizely

December 2014 - March 2016

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Senior Machine Learning Engineer at

Optimizely

July 2014 - December 2014

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Cofounder & CEO at

Synference Predictive Analytics

January 2013 - June 2014

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Lecturer (Artificial Intelligence for Games; Part-time) at

QUEENSLAND INSTITUTE OF BUSINESS & TECHNOLOGY PTY LTD

January 2014 - March 2014

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PhD in Complex/Social Network Analysis at

UNIVERSITY COLLEGE DUBLIN

May 2009 - December 2012

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Contract Software Developer at

Contract Software Developer

September 2008 - March 2009

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Co-founder and Director at

EDGESPACE LIMITED

August 2004 - January 2008

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Software Contractor (via Edgespace) at

Dell Technologies

April 2006 - April 2007

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Software Contractor (via Edgespace) at

Securify

August 2004 - March 2006

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Java Developer (Summer 2004) at

Upstart Games

June 2004 - August 2004

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Software Contractor (Summer 2003) at

Stadeon

June 2003 - August 2003

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QA Intern (Summer 2001) at

Trintech

June 2001 - August 2001

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Fergal Reid

Education

University College Dublin, Phd

January 2009 - January 2013

Trinity College Dublin, Ba Mod

January 2000 - January 2004

Mercy Secondary School Ballymahon, Secondary School

Frequently Asked Questions about Fergal Reid

What is Fergal Reid email address?

Fergal Reid's primary email address is ***********@intercom.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Fergal Reid work for?

Fergal Reid is a VP of AI at Intercom, a company specializing in Custom computer programming services.

Where Fergal Reid graduated from?

Fergal Reid holds a degree in Computer Science, Machine Learning, Complex Networks, Graphs from University College Dublin.

How can I directly contact Fergal Reid?

To contact Fergal Reid directly, you can use the email address ***********@intercom.com. Complete contact information is available upon registration with Muraena.

Who is Fergal Reid?

Fergal Reid is an accomplished VP of AI at Intercom, leveraging his extensive expertise in machine learning and artificial intelligence. With a PhD in machine learning applied to network analysis, he has co-authored influential papers, including one on Bitcoin that has garnered over 1000 citations. Fergal's career is marked by a successful entrepreneurial venture, having co-founded Synference, a machine learning startup acquired by Optimizely. His experience spans various leadership roles where he has built and guided technical teams, transforming innovative concepts into profitable products. Fergal is also an educator, having lectured on advanced data analytics and AI at Dublin Business School. His unique ability to bridge the gap between technical execution and strategic business objectives makes him a valuable asset in the tech landscape. He is passionate about advancing AI applications and enjoys roles that allow him to leverage his technical knowledge to enhance team performance. Outside of work, he is interested in the intersection of technology and human behavior, particularly in social networks.

Fergal`s contact details

mail

***********@intercom.com

Colleagues

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Oran O'dowd

VP of Engineering

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VP of Engineering

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Paul Adams

Chief Product Officer

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Florence Carlotti

VP OF GROWTH

Lauren Cullen

Global VP, People

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Emmet Connolly

VP of Product Design

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Eoghan Mccabe

CEO, chairman, and co-founder

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Darragh Curran

Board Member

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Colin Bentley

VP, Growth

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