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Hazem Elnadi
Hazem Elnadi
Senior Vice President - Business Development - MENA | COPC Inc.
United Kingdom
Hazem Elnadi
Summary
Hazem Elnadi is a seasoned Senior Level Management Executive with over 25 years of global experience in customer operations and experience management. He holds a Master of Arts in Mass Communication from Liverpool John Moores University in the UK. Hazem specializes in designing and implementing customer experience (CX) and digital transformation strategies, leveraging COPC CX Standards to enhance service quality and reduce costs across various sectors including Banking, Telecommunications, and Government. His career includes significant roles at COPC, HSBC, and Vodafone, where he has led major transformation projects and operational startups. A proactive leader, he is committed to empowering teams and driving business growth through innovative strategies and quality improvements. Hazem is fluent in English and has a rich background in consulting, training, and performance management, making him a valuable asset to any organization.
Hazem Elnadi
Work Experience
Senior Vice President - Business Development - MENA at
COPC Inc.
April 2023 - Present
Business Development Director - MENA at
COPC Inc.
September 2020 - April 2023
Regional Client Relations Manager - MENA at
COPC Inc.
February 2015 - September 2020
Senior Consultant - EMEA at
COPC Inc.
April 2011 - February 2015
Vice President – Middle East Regional Service Delivery Center at
HSBC
June 2009 - April 2011
Contact Center Operations Manager - Vodafone UK at
Vodafone
January 2008 - June 2009
Senior Consultant @ Xceed Professional Services - Dubai/UAE at
Xceed
January 2005 - January 2007
TQM "Training and Quality Manager" at
Xceed
January 2005 - January 2007
QA Senior Business Analyst @ Xceed Contact Center at
Xceed Contact Center Egypt And Xceed Professional Services Uae Dubai
January 2003 - January 2005
Contact Center Supervisor at
Xceed
January 2002 - January 2004
Customer Service Branch Manager at
Fedex Corp
January 1998 - January 2002
Tour Operator & Guest Services Executive at
GLOBE TOURS
January 1997 - January 1998
Hazem Elnadi
Education
I Cambridge college International, Phd
January 2023 - January 2024
Liverpool John Moores University, Master Of Arts - Ma
January 2021 - January 2023
American University in Cairo "AUC"
Frequently Asked Questions about Hazem Elnadi
What is Hazem Elnadi email address?
Hazem Elnadi's primary email address is *******@copc.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Hazem Elnadi work for?
Hazem Elnadi is a Senior Vice President - Business Development - MENA at COPC Inc., a company specializing in Management, Scientific, & Technical Consulting Services.
Where Hazem Elnadi graduated from?
Hazem Elnadi holds a degree in Mass Communication/Media Studies from I Cambridge college International.
How can I directly contact Hazem Elnadi?
To contact Hazem Elnadi directly, you can use the email address *******@copc.com. Complete contact information is available upon registration with Muraena.
Is Hazem Elnadi an immigrant?
Yes, Hazem Elnadi is an immigrant and currently based in United Kingdom
Who is Hazem Elnadi?
Hazem Elnadi is a seasoned Senior Level Management Executive with over 25 years of global experience in customer operations and experience management. He holds a Master of Arts in Mass Communication from Liverpool John Moores University in the UK. Hazem specializes in designing and implementing customer experience (CX) and digital transformation strategies, leveraging COPC CX Standards to enhance service quality and reduce costs across various sectors including Banking, Telecommunications, and Government. His career includes significant roles at COPC, HSBC, and Vodafone, where he has led major transformation projects and operational startups. A proactive leader, he is committed to empowering teams and driving business growth through innovative strategies and quality improvements. Hazem is fluent in English and has a rich background in consulting, training, and performance management, making him a valuable asset to any organization.
Hazem`s contact details
*******@copc.com
Colleagues
President of South Asian and ASEAN Operations
Senior Vice President
President and Chief Executive Officer
Vice President Of Certification Services EMEA
Vice President, Cx Improvement Strategist
Chairman
President
CEO, North America
Chief Executive Officer EMEA
Chief Financial Officer