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Hazem Elnadi

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Hazem Elnadi

Senior Vice President - Business Development - MENA | COPC Inc.

United Kingdom

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Hazem Elnadi

Summary

Hazem Elnadi is a seasoned Senior Level Management Executive with over 25 years of global experience in customer operations and experience management. He holds a Master of Arts in Mass Communication from Liverpool John Moores University in the UK. Hazem specializes in designing and implementing customer experience (CX) and digital transformation strategies, leveraging COPC CX Standards to enhance service quality and reduce costs across various sectors including Banking, Telecommunications, and Government. His career includes significant roles at COPC, HSBC, and Vodafone, where he has led major transformation projects and operational startups. A proactive leader, he is committed to empowering teams and driving business growth through innovative strategies and quality improvements. Hazem is fluent in English and has a rich background in consulting, training, and performance management, making him a valuable asset to any organization.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Immigrant

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Hazem Elnadi

Work Experience

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Senior Vice President - Business Development - MENA at

COPC Inc.

April 2023 - Present

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Business Development Director - MENA at

COPC Inc.

September 2020 - April 2023

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Regional Client Relations Manager - MENA at

COPC Inc.

February 2015 - September 2020

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Senior Consultant - EMEA at

COPC Inc.

April 2011 - February 2015

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Vice President – Middle East Regional Service Delivery Center at

HSBC

June 2009 - April 2011

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Contact Center Operations Manager - Vodafone UK at

Vodafone

January 2008 - June 2009

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Senior Consultant @ Xceed Professional Services - Dubai/UAE at

Xceed

January 2005 - January 2007

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TQM "Training and Quality Manager" at

Xceed

January 2005 - January 2007

💼

QA Senior Business Analyst @ Xceed Contact Center at

Xceed Contact Center Egypt And Xceed Professional Services Uae Dubai

January 2003 - January 2005

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Contact Center Supervisor at

Xceed

January 2002 - January 2004

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Customer Service Branch Manager at

Fedex Corp

January 1998 - January 2002

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Tour Operator & Guest Services Executive at

GLOBE TOURS

January 1997 - January 1998

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Hazem Elnadi

Education

I Cambridge college International, Phd

January 2023 - January 2024

Liverpool John Moores University, Master Of Arts - Ma

January 2021 - January 2023

American University in Cairo "AUC"

Frequently Asked Questions about Hazem Elnadi

What is Hazem Elnadi email address?

Hazem Elnadi's primary email address is *******@copc.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Hazem Elnadi work for?

Hazem Elnadi is a Senior Vice President - Business Development - MENA at COPC Inc., a company specializing in Management, Scientific, & Technical Consulting Services.

Where Hazem Elnadi graduated from?

Hazem Elnadi holds a degree in Mass Communication/Media Studies from I Cambridge college International.

How can I directly contact Hazem Elnadi?

To contact Hazem Elnadi directly, you can use the email address *******@copc.com. Complete contact information is available upon registration with Muraena.

Is Hazem Elnadi an immigrant?

Yes, Hazem Elnadi is an immigrant and currently based in United Kingdom

Who is Hazem Elnadi?

Hazem Elnadi is a seasoned Senior Level Management Executive with over 25 years of global experience in customer operations and experience management. He holds a Master of Arts in Mass Communication from Liverpool John Moores University in the UK. Hazem specializes in designing and implementing customer experience (CX) and digital transformation strategies, leveraging COPC CX Standards to enhance service quality and reduce costs across various sectors including Banking, Telecommunications, and Government. His career includes significant roles at COPC, HSBC, and Vodafone, where he has led major transformation projects and operational startups. A proactive leader, he is committed to empowering teams and driving business growth through innovative strategies and quality improvements. Hazem is fluent in English and has a rich background in consulting, training, and performance management, making him a valuable asset to any organization.

Hazem`s contact details

mail

*******@copc.com

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Bria Espino

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