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Rick Zayas

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Rick Zayas

Senior Vice President | COPC Inc.

United States

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Rick Zayas

Summary

Rick Zayas is a seasoned Senior Vice President specializing in Customer Experience (CX) Strategy, Technology, and Operations within the radiotelephone communication industry. With a robust background in management consulting, he has successfully driven process improvements and organizational change across various sectors. Known for his strategic focus and leadership skills, Rick has led cross-functional teams to achieve significant operational efficiencies and customer satisfaction enhancements. His bilingual capabilities further enhance his ability to engage with diverse teams and clients. Rick's extensive experience encompasses roles in both corporate and consulting environments, where he has consistently demonstrated a commitment to excellence in service delivery and performance management. He has a strong interest in digital transformation and emerging technologies, positioning him as a forward-thinking leader in the industry. Rick holds a Bachelor of Science in Operations Management from Syracuse University, which complements his extensive work experience in high-stakes environments.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Rick Zayas

Work Experience

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Senior Vice President at

COPC Inc.

June 2024 - Present

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Vice President, CX Strategy & Performance Improvement at

COPC Inc.

July 2020 - June 2024

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Director at

COPC Inc.

October 2018 - June 2020

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CF/R Customer Services Director at

AM Fam Corp

July 2016 - September 2018

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Senior Consultant at

Propoint Solutions

September 2013 - July 2016

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Senior Consultant at

Propoint Solutions

November 2012 - August 2013

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Senior Consultant at

Copc

February 2011 - October 2012

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Director Client Relations at

Master Counsel Technologies, LLC

January 2010 - January 2011

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Director of Senior Market Operations at

Blue Cross Blue Shield of North Carolina

January 2008 - January 2009

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Director of ASO Operations at

Blue Cross Blue Shield of North Carolina

January 2005 - January 2008

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Director of Operations at

Blue Cross Blue Shield of North Carolina

January 2001 - January 2005

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Director of Customer Service at

Blue Cross Blue Shield of North Carolina

January 2000 - January 2001

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Director of Certification Services at

Customer Operations Performance Center

January 1998 - January 2000

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Assistant to the President at

ClientLogic

January 1997 - January 1998

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Quality Improvement Manager at

ClientLogic

January 1996 - January 1997

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Director of Process and Quality Management at

ClientLogic

January 1997 - January 1997

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Quality Process Analyst at

ClientLogic

January 1995 - January 1996

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Business Analyst at

AT&T

January 1992 - January 1995

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Rick Zayas

Education

Frequently Asked Questions about Rick Zayas

What is Rick Zayas email address?

Rick Zayas's primary email address is ******@copc.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Rick Zayas work for?

Rick Zayas is a Senior Vice President at COPC Inc., a company specializing in Management, Scientific, & Technical Consulting Services.

Where Rick Zayas graduated from?

Rick Zayas holds a degree in Operations Management from Syracuse University - Martin J. Whitman School of Management.

How can I directly contact Rick Zayas?

To contact Rick Zayas directly, you can use the email address ******@copc.com. Complete contact information is available upon registration with Muraena.

Who is Rick Zayas?

Rick Zayas is a seasoned Senior Vice President specializing in Customer Experience (CX) Strategy, Technology, and Operations within the radiotelephone communication industry. With a robust background in management consulting, he has successfully driven process improvements and organizational change across various sectors. Known for his strategic focus and leadership skills, Rick has led cross-functional teams to achieve significant operational efficiencies and customer satisfaction enhancements. His bilingual capabilities further enhance his ability to engage with diverse teams and clients. Rick's extensive experience encompasses roles in both corporate and consulting environments, where he has consistently demonstrated a commitment to excellence in service delivery and performance management. He has a strong interest in digital transformation and emerging technologies, positioning him as a forward-thinking leader in the industry. Rick holds a Bachelor of Science in Operations Management from Syracuse University, which complements his extensive work experience in high-stakes environments.

Rick`s contact details

mail

******@copc.com

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