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Rick Zayas
Rick Zayas
Senior Vice President | COPC Inc.
United States
Rick Zayas
Summary
Rick Zayas is a seasoned Senior Vice President specializing in Customer Experience (CX) Strategy, Technology, and Operations within the radiotelephone communication industry. With a robust background in management consulting, he has successfully driven process improvements and organizational change across various sectors. Known for his strategic focus and leadership skills, Rick has led cross-functional teams to achieve significant operational efficiencies and customer satisfaction enhancements. His bilingual capabilities further enhance his ability to engage with diverse teams and clients. Rick's extensive experience encompasses roles in both corporate and consulting environments, where he has consistently demonstrated a commitment to excellence in service delivery and performance management. He has a strong interest in digital transformation and emerging technologies, positioning him as a forward-thinking leader in the industry. Rick holds a Bachelor of Science in Operations Management from Syracuse University, which complements his extensive work experience in high-stakes environments.
Rick Zayas
Work Experience
Senior Vice President at
COPC Inc.
June 2024 - Present
Vice President, CX Strategy & Performance Improvement at
COPC Inc.
July 2020 - June 2024
Director at
COPC Inc.
October 2018 - June 2020
CF/R Customer Services Director at
AM Fam Corp
July 2016 - September 2018
Senior Consultant at
Propoint Solutions
September 2013 - July 2016
Senior Consultant at
Propoint Solutions
November 2012 - August 2013
Senior Consultant at
Copc
February 2011 - October 2012
Director Client Relations at
Master Counsel Technologies, LLC
January 2010 - January 2011
Director of Senior Market Operations at
Blue Cross Blue Shield of North Carolina
January 2008 - January 2009
Director of ASO Operations at
Blue Cross Blue Shield of North Carolina
January 2005 - January 2008
Director of Operations at
Blue Cross Blue Shield of North Carolina
January 2001 - January 2005
Director of Customer Service at
Blue Cross Blue Shield of North Carolina
January 2000 - January 2001
Director of Certification Services at
Customer Operations Performance Center
January 1998 - January 2000
Assistant to the President at
ClientLogic
January 1997 - January 1998
Quality Improvement Manager at
ClientLogic
January 1996 - January 1997
Director of Process and Quality Management at
ClientLogic
January 1997 - January 1997
Quality Process Analyst at
ClientLogic
January 1995 - January 1996
Business Analyst at
AT&T
January 1992 - January 1995
Rick Zayas
Education
Syracuse University - Martin J. Whitman School of Management, Bachelor Of Science
Frequently Asked Questions about Rick Zayas
What is Rick Zayas email address?
Rick Zayas's primary email address is ******@copc.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Rick Zayas work for?
Rick Zayas is a Senior Vice President at COPC Inc., a company specializing in Management, Scientific, & Technical Consulting Services.
Where Rick Zayas graduated from?
Rick Zayas holds a degree in Operations Management from Syracuse University - Martin J. Whitman School of Management.
How can I directly contact Rick Zayas?
To contact Rick Zayas directly, you can use the email address ******@copc.com. Complete contact information is available upon registration with Muraena.
Who is Rick Zayas?
Rick Zayas is a seasoned Senior Vice President specializing in Customer Experience (CX) Strategy, Technology, and Operations within the radiotelephone communication industry. With a robust background in management consulting, he has successfully driven process improvements and organizational change across various sectors. Known for his strategic focus and leadership skills, Rick has led cross-functional teams to achieve significant operational efficiencies and customer satisfaction enhancements. His bilingual capabilities further enhance his ability to engage with diverse teams and clients. Rick's extensive experience encompasses roles in both corporate and consulting environments, where he has consistently demonstrated a commitment to excellence in service delivery and performance management. He has a strong interest in digital transformation and emerging technologies, positioning him as a forward-thinking leader in the industry. Rick holds a Bachelor of Science in Operations Management from Syracuse University, which complements his extensive work experience in high-stakes environments.
Rick`s contact details
******@copc.com
Colleagues
President of South Asian and ASEAN Operations
Senior Vice President - Business Development - MENA
President and Chief Executive Officer
Vice President Of Certification Services EMEA
Vice President, Cx Improvement Strategist
Chairman
President
CEO, North America
Chief Executive Officer EMEA
Chief Financial Officer