Directory

>

Heidi Craun

avatar

Heidi Craun

VP of Customer Experience | Blumira

Savannah, Georgia, United States

View contact details (it's free)

Heidi Craun

Summary

Heidi Craun is a seasoned customer experience leader with a strong background in agile methodologies and technical communication. As the VP of Customer Experience at Blumira and Co-Founder of Intermitten, she has a proven track record in scaling customer support operations and fostering community engagement in the tech sector. Her expertise spans various industries, including insurance, software, and civic organizations, showcasing her adaptability and strategic thinking. Recognized as a customer experience influencer, Heidi has been featured in multiple industry publications and lists, highlighting her impact on customer satisfaction and support innovation. With a Master's degree in Technical and Professional Writing, she combines her academic knowledge with hands-on experience to drive operational excellence and customer loyalty. Heidi's passion for nurturing diverse tech communities further amplifies her influence in the industry, making her a key figure in shaping customer-centric strategies.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Startup Experience

Corporate Experience

Non-Profit Experience

Heidi Craun

Work Experience

company logo

VP of Customer Experience at

Blumira

September 2021 - Present

company logo

Co-Founder & Board President at

Intermitten

October 2015 - December 2023

company logo

Customer Experience Strategist / Founder at

Insightful Delight Consulting

October 2017 - September 2021

company logo

Head Of Customer Experience at

Clearcover Insurance Agency LL

September 2019 - September 2021

company logo

Director of Platform at

HPA

April 2018 - September 2019

company logo

VP of Customer Experience at

Bushel Farm Inc.

October 2014 - October 2017

company logo

Head of Mobile Technical Support at

Expedia Group

April 2011 - September 2014

company logo

Technical Writer at

NETSCOUT

May 2007 - April 2011

company logo

Customer Documentation Consultant at

Duo Security

April 2010 - September 2010

company logo

Graduate Assistant Instructor at

Eastern Michigan University

August 2005 - May 2007

company logo

Adjunct Lecturer at

Eastern Michigan University

January 2007 - May 2007

💼

Technical Writer (Intern) at

Oasis Writing

May 2004 - August 2004

Logos provided by Logo.dev

Heidi Craun

Education

Eastern Michigan University, Ma

January 2005 - January 2009

University of Michigan-Flint, Ba

January 2001 - January 2005

Frequently Asked Questions about Heidi Craun

What is Heidi Craun email address?

Heidi Craun's primary email address is ******@blumira.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Heidi Craun work for?

Heidi Craun is a VP of Customer Experience at Blumira, a company specializing in Computer storage devices.

Where Heidi Craun graduated from?

Heidi Craun holds a degree in Technical And Professional Writing from Eastern Michigan University.

How can I directly contact Heidi Craun?

To contact Heidi Craun directly, you can use the email address ******@blumira.com. Complete contact information is available upon registration with Muraena.

Who is Heidi Craun?

Heidi Craun is a seasoned customer experience leader with a strong background in agile methodologies and technical communication. As the VP of Customer Experience at Blumira and Co-Founder of Intermitten, she has a proven track record in scaling customer support operations and fostering community engagement in the tech sector. Her expertise spans various industries, including insurance, software, and civic organizations, showcasing her adaptability and strategic thinking. Recognized as a customer experience influencer, Heidi has been featured in multiple industry publications and lists, highlighting her impact on customer satisfaction and support innovation. With a Master's degree in Technical and Professional Writing, she combines her academic knowledge with hands-on experience to drive operational excellence and customer loyalty. Heidi's passion for nurturing diverse tech communities further amplifies her influence in the industry, making her a key figure in shaping customer-centric strategies.

Heidi`s contact details

mail

******@blumira.com

Colleagues

avatar
Andrew Donato

SVP of Sales

avatar
Jim Simpson

Chief Executive Officer

avatar
Steve Fuller

Co-Founder, Board Member

avatar
Megan Dubofsky

Board Member

avatar
Helen Leonard

Chief Of Staff

View Contact details (it's free)
Request Profile Removal