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Heidi Craun
Heidi Craun
VP of Customer Experience | Blumira
Savannah, Georgia, United States
Heidi Craun
Summary
Heidi Craun is a seasoned customer experience leader with a strong background in agile methodologies and technical communication. As the VP of Customer Experience at Blumira and Co-Founder of Intermitten, she has a proven track record in scaling customer support operations and fostering community engagement in the tech sector. Her expertise spans various industries, including insurance, software, and civic organizations, showcasing her adaptability and strategic thinking. Recognized as a customer experience influencer, Heidi has been featured in multiple industry publications and lists, highlighting her impact on customer satisfaction and support innovation. With a Master's degree in Technical and Professional Writing, she combines her academic knowledge with hands-on experience to drive operational excellence and customer loyalty. Heidi's passion for nurturing diverse tech communities further amplifies her influence in the industry, making her a key figure in shaping customer-centric strategies.
Heidi Craun
Work Experience
VP of Customer Experience at
Blumira
September 2021 - Present
Co-Founder & Board President at
Intermitten
October 2015 - December 2023
Customer Experience Strategist / Founder at
Insightful Delight Consulting
October 2017 - September 2021
Head Of Customer Experience at
Clearcover Insurance Agency LL
September 2019 - September 2021
Director of Platform at
HPA
April 2018 - September 2019
VP of Customer Experience at
Bushel Farm Inc.
October 2014 - October 2017
Head of Mobile Technical Support at
Expedia Group
April 2011 - September 2014
Technical Writer at
NETSCOUT
May 2007 - April 2011
Customer Documentation Consultant at
Duo Security
April 2010 - September 2010
Graduate Assistant Instructor at
Eastern Michigan University
August 2005 - May 2007
Adjunct Lecturer at
Eastern Michigan University
January 2007 - May 2007
Technical Writer (Intern) at
Oasis Writing
May 2004 - August 2004
Heidi Craun
Education
Eastern Michigan University, Ma
January 2005 - January 2009
University of Michigan-Flint, Ba
January 2001 - January 2005
Frequently Asked Questions about Heidi Craun
What is Heidi Craun email address?
Heidi Craun's primary email address is ******@blumira.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Heidi Craun work for?
Heidi Craun is a VP of Customer Experience at Blumira, a company specializing in Computer storage devices.
Where Heidi Craun graduated from?
Heidi Craun holds a degree in Technical And Professional Writing from Eastern Michigan University.
How can I directly contact Heidi Craun?
To contact Heidi Craun directly, you can use the email address ******@blumira.com. Complete contact information is available upon registration with Muraena.
Who is Heidi Craun?
Heidi Craun is a seasoned customer experience leader with a strong background in agile methodologies and technical communication. As the VP of Customer Experience at Blumira and Co-Founder of Intermitten, she has a proven track record in scaling customer support operations and fostering community engagement in the tech sector. Her expertise spans various industries, including insurance, software, and civic organizations, showcasing her adaptability and strategic thinking. Recognized as a customer experience influencer, Heidi has been featured in multiple industry publications and lists, highlighting her impact on customer satisfaction and support innovation. With a Master's degree in Technical and Professional Writing, she combines her academic knowledge with hands-on experience to drive operational excellence and customer loyalty. Heidi's passion for nurturing diverse tech communities further amplifies her influence in the industry, making her a key figure in shaping customer-centric strategies.
Heidi`s contact details
******@blumira.com
Colleagues
CMO
SVP of Sales
Chief Executive Officer
Co-Founder, Board Member
Board Member
Chief Of Staff