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James Gomez

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James Gomez

Senior Vice President, Customer Services & Operations | Cogito Corp

Mission Viejo, California, United States

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James Gomez

Summary

James Gomez is a seasoned Senior Vice President at Cogito Corp, specializing in customer services and operations. With over 30 years in the contact center domain, he has developed a robust expertise in account management and customer experience, driving satisfaction and loyalty through innovative solutions. His leadership capabilities are demonstrated through his management of a global team of over 200 professionals. James is passionate about leveraging technology, including AI and cloud computing, to enhance operational efficiency. He has a rich history of strategic partnerships and has played pivotal roles in various organizations, from startups to established corporations. His commitment to fostering a collaborative and diverse workplace culture sets him apart in the industry. James is also known for his strategic insights in business process optimization and quality assurance, making him a key player in transforming customer service landscapes.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Startup Experience

James Gomez

Work Experience

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Senior Vice President, Customer Services & Operations at

Cogito Corp

August 2022 - Present

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Senior Vice President, Client Services at

Cogito Corp

May 2018 - August 2022

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Senior Vice President Professional Services at

Five9

March 2014 - May 2018

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Vice President of Business Development at

Five9

February 2013 - March 2014

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Client Partner at

Verizon Business

January 2007 - February 2013

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Sr. Director, Global Contact Center Operations at

MCI Telecommunications Corporation

January 1986 - January 2007

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Frequently Asked Questions about James Gomez

What is James Gomez email address?

James Gomez's primary email address is ******@cogitocorp.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does James Gomez work for?

James Gomez is a Senior Vice President, Customer Services & Operations at Cogito Corp, a company specializing in Prepackaged software.

How can I directly contact James Gomez?

To contact James Gomez directly, you can use the email address ******@cogitocorp.com. Complete contact information is available upon registration with Muraena.

Who is James Gomez?

James Gomez is a seasoned Senior Vice President at Cogito Corp, specializing in customer services and operations. With over 30 years in the contact center domain, he has developed a robust expertise in account management and customer experience, driving satisfaction and loyalty through innovative solutions. His leadership capabilities are demonstrated through his management of a global team of over 200 professionals. James is passionate about leveraging technology, including AI and cloud computing, to enhance operational efficiency. He has a rich history of strategic partnerships and has played pivotal roles in various organizations, from startups to established corporations. His commitment to fostering a collaborative and diverse workplace culture sets him apart in the industry. James is also known for his strategic insights in business process optimization and quality assurance, making him a key player in transforming customer service landscapes.

James`s contact details

mail

******@cogitocorp.com

Colleagues

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Raj Gupta

Chief Technology Officer

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Kara Benedetto

Vice President, People and Talent

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Joel Makhluf

Head Of Marketing

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Craig Blake

Vice President of Product

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Jason Hipskind

Vice President, Strategic Accounts

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Adriana Niculache

VP, Strategic Accounts

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Ali Azarbayejani

Chief Technology Officer

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Andrew Papia

Head of Strategic Projects, Office of the CTO

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