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James Gomez
James Gomez
Senior Vice President, Customer Services & Operations | Cogito Corp
Mission Viejo, California, United States
James Gomez
Summary
James Gomez is a seasoned Senior Vice President at Cogito Corp, specializing in customer services and operations. With over 30 years in the contact center domain, he has developed a robust expertise in account management and customer experience, driving satisfaction and loyalty through innovative solutions. His leadership capabilities are demonstrated through his management of a global team of over 200 professionals. James is passionate about leveraging technology, including AI and cloud computing, to enhance operational efficiency. He has a rich history of strategic partnerships and has played pivotal roles in various organizations, from startups to established corporations. His commitment to fostering a collaborative and diverse workplace culture sets him apart in the industry. James is also known for his strategic insights in business process optimization and quality assurance, making him a key player in transforming customer service landscapes.
James Gomez
Work Experience
Senior Vice President, Customer Services & Operations at
Cogito Corp
August 2022 - Present
Senior Vice President, Client Services at
Cogito Corp
May 2018 - August 2022
Senior Vice President Professional Services at
Five9
March 2014 - May 2018
Vice President of Business Development at
Five9
February 2013 - March 2014
Client Partner at
Verizon Business
January 2007 - February 2013
Sr. Director, Global Contact Center Operations at
MCI Telecommunications Corporation
January 1986 - January 2007
Frequently Asked Questions about James Gomez
What is James Gomez email address?
James Gomez's primary email address is ******@cogitocorp.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does James Gomez work for?
James Gomez is a Senior Vice President, Customer Services & Operations at Cogito Corp, a company specializing in Prepackaged software.
How can I directly contact James Gomez?
To contact James Gomez directly, you can use the email address ******@cogitocorp.com. Complete contact information is available upon registration with Muraena.
Who is James Gomez?
James Gomez is a seasoned Senior Vice President at Cogito Corp, specializing in customer services and operations. With over 30 years in the contact center domain, he has developed a robust expertise in account management and customer experience, driving satisfaction and loyalty through innovative solutions. His leadership capabilities are demonstrated through his management of a global team of over 200 professionals. James is passionate about leveraging technology, including AI and cloud computing, to enhance operational efficiency. He has a rich history of strategic partnerships and has played pivotal roles in various organizations, from startups to established corporations. His commitment to fostering a collaborative and diverse workplace culture sets him apart in the industry. James is also known for his strategic insights in business process optimization and quality assurance, making him a key player in transforming customer service landscapes.
James`s contact details
******@cogitocorp.com
Colleagues
Chief Technology Officer
Vice President, People and Talent
Head Of Marketing
Vice President of Product
Vice President, Strategic Accounts
VP, Strategic Accounts
Chief Technology Officer
Head of Strategic Projects, Office of the CTO