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James Watson

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James Watson

Vice President of Customer Support | Smartsheet

Atlanta, Georgia, United States

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James Watson

Summary

James Watson is a seasoned executive with a proven track record in transforming customer support operations into profit centers while enhancing user experience. With extensive experience in leading global teams and implementing digital solutions, he has successfully driven significant improvements in efficiency and customer satisfaction across various industries. James' expertise spans business and IT transformations, project management, and strategic planning, making him a valuable asset in any organization. He is PMP certified and has a strong background in change management and continuous improvement methodologies. His leadership roles at Smartsheet and McKesson highlight his ability to manage large-scale projects and foster high-performance teams. James is also recognized for his innovative approaches in both corporate and startup environments, making him a versatile leader. Beyond his operational achievements, he is passionate about mentoring future leaders and advocating for best practices in customer engagement.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Startup Experience

James Watson

Work Experience

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Vice President of Customer Support at

Smartsheet

August 2024 - Present

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Global Head of Support at

Smartsheet

January 2022 - September 2024

💼

Vice President at

Lobsters

March 2017 - January 2022

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PMO Sr Director at

McKesson

June 2018 - January 2022

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Sr Director of Supply Chain/Operations Finance at

APR Energy

June 2014 - March 2017

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Sr Director IT PMO at

Walmart

July 2012 - June 2014

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Director (Internal Project Consultant) International ISD at

Walmart

February 2008 - June 2012

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Operations Strategy Manager, Global Procurement Food at

Walmart

June 2006 - February 2008

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James Watson

Education

Ross School of Business, Mba

January 2004 - January 2006

Brigham Young University, Bs

January 1994 - January 2000

Frequently Asked Questions about James Watson

What is James Watson email address?

James Watson's primary email address is ************@smartsheet.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does James Watson work for?

James Watson is a Vice President of Customer Support at Smartsheet, a company specializing in Prepackaged software.

Where James Watson graduated from?

James Watson holds a degree in Strategy, Supply Chain from Ross School of Business.

How can I directly contact James Watson?

To contact James Watson directly, you can use the email address ************@smartsheet.com. Complete contact information is available upon registration with Muraena.

Who is James Watson?

James Watson is a seasoned executive with a proven track record in transforming customer support operations into profit centers while enhancing user experience. With extensive experience in leading global teams and implementing digital solutions, he has successfully driven significant improvements in efficiency and customer satisfaction across various industries. James' expertise spans business and IT transformations, project management, and strategic planning, making him a valuable asset in any organization. He is PMP certified and has a strong background in change management and continuous improvement methodologies. His leadership roles at Smartsheet and McKesson highlight his ability to manage large-scale projects and foster high-performance teams. James is also recognized for his innovative approaches in both corporate and startup environments, making him a versatile leader. Beyond his operational achievements, he is passionate about mentoring future leaders and advocating for best practices in customer engagement.

James`s contact details

mail

************@smartsheet.com

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