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Jay Parikh
Jay Parikh
Senior Vice President, Workforce Management | ResultsCX
Simpsonville, South Carolina, United States
Jay Parikh
Summary
Jay Parikh is a seasoned professional with over 23 years of experience in customer service and more than 20 years in business process outsourcing (BPO). Currently serving as the Senior Vice President of Workforce Management at ResultsCX, Jay has a proven track record in managing operations and workforce management across various industries including automotive, healthcare, and telecommunications. His expertise encompasses analytics, capacity planning, and strategic workforce management, making him a key player in optimizing operational efficiency. Jay has successfully led teams in multi-channel environments and has a strong focus on employee engagement and customer satisfaction. An advocate for continuous improvement, he has implemented process enhancements that have significantly reduced attrition rates and improved service delivery. Jay's leadership is characterized by a commitment to fostering strong teams and driving performance excellence.
Jay Parikh
Work Experience
Senior Vice President, Workforce Management at
ResultsCX
December 2020 - Present
Member Of The Board Of Advisors at
GWFM I Chartered Institute of Global Workforce Management, USA,Canada,APAC, EMEA, LATAM, ANZ
July 2019 - Present
Vice President Global Workforce Management at
Sutherland
February 2017 - December 2020
Vice President of Global Support at
Qualfon
October 2014 - November 2016
Vice President, Production and Operations at
Perceptis
June 2012 - September 2014
Workforce Operations Lead - Global Services at
Aon
April 2011 - June 2012
General Manager at
Apac Customer Services
March 2010 - April 2011
Sr. Director, Workforce & GCC at
Apac Customer Services
June 2007 - June 2010
Workforce Planning Manager at
Sitel Group
November 2005 - June 2007
Command Center Manager at
Convergys
May 2004 - December 2005
Workforce Manager at
Sitel Group
June 2003 - May 2004
Team Manager, Sales Manager at
Sitel Group
January 2001 - June 2003
Jay Parikh
Education
University of North Carolina at Charlotte
January 1997 - January 2001
chapel hill high school
January 1994 - January 1997
Frequently Asked Questions about Jay Parikh
What is Jay Parikh email address?
Jay Parikh's primary email address is **********@resultstel.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Jay Parikh work for?
Jay Parikh is a Senior Vice President, Workforce Management at ResultsCX, a company specializing in Professional & Commercial Equipment & Supplies Merchant Wholesalers.
Where Jay Parikh graduated from?
Jay Parikh holds a degree in from University of North Carolina at Charlotte.
How can I directly contact Jay Parikh?
To contact Jay Parikh directly, you can use the email address **********@resultstel.com. Complete contact information is available upon registration with Muraena.
Who is Jay Parikh?
Jay Parikh is a seasoned professional with over 23 years of experience in customer service and more than 20 years in business process outsourcing (BPO). Currently serving as the Senior Vice President of Workforce Management at ResultsCX, Jay has a proven track record in managing operations and workforce management across various industries including automotive, healthcare, and telecommunications. His expertise encompasses analytics, capacity planning, and strategic workforce management, making him a key player in optimizing operational efficiency. Jay has successfully led teams in multi-channel environments and has a strong focus on employee engagement and customer satisfaction. An advocate for continuous improvement, he has implemented process enhancements that have significantly reduced attrition rates and improved service delivery. Jay's leadership is characterized by a commitment to fostering strong teams and driving performance excellence.
Jay`s contact details
**********@resultstel.com
*******@qualfon.com
**********@globalwfm.com
**********@results-cx.com
Colleagues
Managing Director
VP - Global Training & Quality
Vice President, Client Solutions