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Jay Parikh

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Jay Parikh

Senior Vice President, Workforce Management | ResultsCX

Simpsonville, South Carolina, United States

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Jay Parikh

Summary

Jay Parikh is a seasoned professional with over 23 years of experience in customer service and more than 20 years in business process outsourcing (BPO). Currently serving as the Senior Vice President of Workforce Management at ResultsCX, Jay has a proven track record in managing operations and workforce management across various industries including automotive, healthcare, and telecommunications. His expertise encompasses analytics, capacity planning, and strategic workforce management, making him a key player in optimizing operational efficiency. Jay has successfully led teams in multi-channel environments and has a strong focus on employee engagement and customer satisfaction. An advocate for continuous improvement, he has implemented process enhancements that have significantly reduced attrition rates and improved service delivery. Jay's leadership is characterized by a commitment to fostering strong teams and driving performance excellence.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Consulting Experience

Jay Parikh

Work Experience

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Senior Vice President, Workforce Management at

ResultsCX

December 2020 - Present

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Member Of The Board Of Advisors at

GWFM I Chartered Institute of Global Workforce Management, USA,Canada,APAC, EMEA, LATAM, ANZ

July 2019 - Present

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Vice President Global Workforce Management at

Sutherland

February 2017 - December 2020

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Vice President of Global Support at

Qualfon

October 2014 - November 2016

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Vice President, Production and Operations at

Perceptis

June 2012 - September 2014

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Workforce Operations Lead - Global Services at

Aon

April 2011 - June 2012

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General Manager at

Apac Customer Services

March 2010 - April 2011

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Sr. Director, Workforce & GCC at

Apac Customer Services

June 2007 - June 2010

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Workforce Planning Manager at

Sitel Group

November 2005 - June 2007

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Command Center Manager at

Convergys

May 2004 - December 2005

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Workforce Manager at

Sitel Group

June 2003 - May 2004

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Team Manager, Sales Manager at

Sitel Group

January 2001 - June 2003

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Jay Parikh

Education

chapel hill high school

January 1994 - January 1997

Frequently Asked Questions about Jay Parikh

What is Jay Parikh email address?

Jay Parikh's primary email address is **********@resultstel.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jay Parikh work for?

Jay Parikh is a Senior Vice President, Workforce Management at ResultsCX, a company specializing in Professional & Commercial Equipment & Supplies Merchant Wholesalers.

Where Jay Parikh graduated from?

Jay Parikh holds a degree in from University of North Carolina at Charlotte.

How can I directly contact Jay Parikh?

To contact Jay Parikh directly, you can use the email address **********@resultstel.com. Complete contact information is available upon registration with Muraena.

Who is Jay Parikh?

Jay Parikh is a seasoned professional with over 23 years of experience in customer service and more than 20 years in business process outsourcing (BPO). Currently serving as the Senior Vice President of Workforce Management at ResultsCX, Jay has a proven track record in managing operations and workforce management across various industries including automotive, healthcare, and telecommunications. His expertise encompasses analytics, capacity planning, and strategic workforce management, making him a key player in optimizing operational efficiency. Jay has successfully led teams in multi-channel environments and has a strong focus on employee engagement and customer satisfaction. An advocate for continuous improvement, he has implemented process enhancements that have significantly reduced attrition rates and improved service delivery. Jay's leadership is characterized by a commitment to fostering strong teams and driving performance excellence.

Jay`s contact details

mail

**********@resultstel.com

*******@qualfon.com

**********@globalwfm.com

**********@results-cx.com

Colleagues

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Akshat Babbar

Managing Director

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Shantel Mcquaid

VP - Global Training & Quality

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David Jennings

Vice President, Client Solutions

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