What company does Shantel Mcquaid work for?

Shantel Mcquaid is a VP - Global Training & Quality at ResultsCX, a company specializing in Professional & Commercial Equipment & Supplies Merchant Wholesalers.

Who is Shantel Mcquaid?

Shantel Mcquaid is an accomplished Vice President specializing in global training and quality assurance, currently leading initiatives at Results-CX. With extensive experience in optimizing training programs and enhancing customer service operations, she has a proven track record of driving performance improvements and achieving business objectives. Her expertise spans across various sectors, particularly in call centers and telecommunications, where she has successfully managed large teams and implemented strategic training frameworks. Shantel's leadership style fosters a culture of continuous learning, empowering employees to reach their full potential. She is adept at collaborating with stakeholders to align training with organizational goals, ensuring that all staff are equipped with the necessary skills to excel. Her commitment to quality and innovation is evident in her ability to revamp training processes and enhance customer satisfaction metrics. Outside of her professional pursuits, Shantel is passionate about leadership development and the role of effective training in organizational success.