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Jim Kalbach
Jim Kalbach
Chief Evangelist | Mural
Jersey City, New Jersey, United States
Jim Kalbach
Summary
Jim Kalbach is a seasoned professional with a rich background in experience design, innovation, and collaboration solutions. As the Chief Evangelist at Mural, he champions remote collaboration and creative teamwork, leveraging his extensive knowledge to advocate for imaginative work environments. Jim has authored five influential books on experience design and customer journey mapping, showcasing his expertise in these fields. His unique approach combines theoretical understanding with practical application, making him a sought-after instructor and speaker globally. He co-founded the JTBD Toolkit, further solidifying his commitment to advancing the jobs-to-be-done methodology. With over 20 years of experience across various roles, including VP of Customer Experience at Mural, he has a proven track record of driving customer success and innovation. Jim's diverse educational background in Library and Information Science, Music Theory, and Communication adds depth to his professional narrative, reflecting his multifaceted interests and capabilities. He is passionate about creating value through user-centered design and is dedicated to enhancing customer experiences in the digital age.
Jim Kalbach
Work Experience
Chief Evangelist at
Mural
November 2020 - Present
Co-founder and Principal at
JTBD Toolkit
October 2020 - Present
Instructor at
Design Innovation And Strategy Workshops
January 2008 - Present
VP of Customer Experience at
Mural
March 2015 - November 2020
Principal Experience Design Consultant at
Citrix
October 2012 - February 2015
Principal UX Strategist at
USEEDS° GmbH
September 2011 - September 2012
Experience Design Consultant at
LexisNexis
April 2003 - August 2011
Head of Information Architecture at
Razorfish
February 2000 - March 2003
Research Specialist at
ID Media
September 1997 - January 2000
Usability Researcher at
I-D Media AG
January 1997 - January 2000
Jim Kalbach
Education
Rutgers University, Mlis
January 1995 - January 1997
Rutgers | School of Graduate Studies, Ma
January 1992 - January 1995
Rutgers college, Ba
January 1986 - January 1990
Frequently Asked Questions about Jim Kalbach
What is Jim Kalbach email address?
Jim Kalbach's primary email address is ***********@mural.co. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Jim Kalbach work for?
Jim Kalbach is a Chief Evangelist at Mural, a company specializing in Prepackaged software.
Where Jim Kalbach graduated from?
Jim Kalbach holds a degree in Library And Information Science from Rutgers University.
How can I directly contact Jim Kalbach?
To contact Jim Kalbach directly, you can use the email address ***********@mural.co. Complete contact information is available upon registration with Muraena.
Who is Jim Kalbach?
Jim Kalbach is a seasoned professional with a rich background in experience design, innovation, and collaboration solutions. As the Chief Evangelist at Mural, he champions remote collaboration and creative teamwork, leveraging his extensive knowledge to advocate for imaginative work environments. Jim has authored five influential books on experience design and customer journey mapping, showcasing his expertise in these fields. His unique approach combines theoretical understanding with practical application, making him a sought-after instructor and speaker globally. He co-founded the JTBD Toolkit, further solidifying his commitment to advancing the jobs-to-be-done methodology. With over 20 years of experience across various roles, including VP of Customer Experience at Mural, he has a proven track record of driving customer success and innovation. Jim's diverse educational background in Library and Information Science, Music Theory, and Communication adds depth to his professional narrative, reflecting his multifaceted interests and capabilities. He is passionate about creating value through user-centered design and is dedicated to enhancing customer experiences in the digital age.
Jim`s contact details
***********@mural.co
Colleagues
Chief Architect
VP / Brand / Creative / Head of Marketing
VP, Global Analytics & Program Management
VP, Global Customer Success & Solutions
Chief Marketing Officer
Executive Chairman of the Board
Co-Founder
VP Strategic Partnerships
Co-Founder
CISO