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Jim Kalbach

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Jim Kalbach

Chief Evangelist | Mural

Jersey City, New Jersey, United States

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Jim Kalbach

Summary

Jim Kalbach is a seasoned professional with a rich background in experience design, innovation, and collaboration solutions. As the Chief Evangelist at Mural, he champions remote collaboration and creative teamwork, leveraging his extensive knowledge to advocate for imaginative work environments. Jim has authored five influential books on experience design and customer journey mapping, showcasing his expertise in these fields. His unique approach combines theoretical understanding with practical application, making him a sought-after instructor and speaker globally. He co-founded the JTBD Toolkit, further solidifying his commitment to advancing the jobs-to-be-done methodology. With over 20 years of experience across various roles, including VP of Customer Experience at Mural, he has a proven track record of driving customer success and innovation. Jim's diverse educational background in Library and Information Science, Music Theory, and Communication adds depth to his professional narrative, reflecting his multifaceted interests and capabilities. He is passionate about creating value through user-centered design and is dedicated to enhancing customer experiences in the digital age.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Startup Experience

Corporate Experience

Consulting Experience

Jim Kalbach

Work Experience

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Chief Evangelist at

Mural

November 2020 - Present

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Co-founder and Principal at

JTBD Toolkit

October 2020 - Present

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Instructor at

Design Innovation And Strategy Workshops

January 2008 - Present

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VP of Customer Experience at

Mural

March 2015 - November 2020

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Principal Experience Design Consultant at

Citrix

October 2012 - February 2015

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Principal UX Strategist at

USEEDS° GmbH

September 2011 - September 2012

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Experience Design Consultant at

LexisNexis

April 2003 - August 2011

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Head of Information Architecture at

Razorfish

February 2000 - March 2003

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Research Specialist at

ID Media

September 1997 - January 2000

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Usability Researcher at

I-D Media AG

January 1997 - January 2000

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Jim Kalbach

Education

Rutgers University, Mlis

January 1995 - January 1997

Rutgers | School of Graduate Studies, Ma

January 1992 - January 1995

Rutgers college, Ba

January 1986 - January 1990

Frequently Asked Questions about Jim Kalbach

What is Jim Kalbach email address?

Jim Kalbach's primary email address is ***********@mural.co. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jim Kalbach work for?

Jim Kalbach is a Chief Evangelist at Mural, a company specializing in Prepackaged software.

Where Jim Kalbach graduated from?

Jim Kalbach holds a degree in Library And Information Science from Rutgers University.

How can I directly contact Jim Kalbach?

To contact Jim Kalbach directly, you can use the email address ***********@mural.co. Complete contact information is available upon registration with Muraena.

Who is Jim Kalbach?

Jim Kalbach is a seasoned professional with a rich background in experience design, innovation, and collaboration solutions. As the Chief Evangelist at Mural, he champions remote collaboration and creative teamwork, leveraging his extensive knowledge to advocate for imaginative work environments. Jim has authored five influential books on experience design and customer journey mapping, showcasing his expertise in these fields. His unique approach combines theoretical understanding with practical application, making him a sought-after instructor and speaker globally. He co-founded the JTBD Toolkit, further solidifying his commitment to advancing the jobs-to-be-done methodology. With over 20 years of experience across various roles, including VP of Customer Experience at Mural, he has a proven track record of driving customer success and innovation. Jim's diverse educational background in Library and Information Science, Music Theory, and Communication adds depth to his professional narrative, reflecting his multifaceted interests and capabilities. He is passionate about creating value through user-centered design and is dedicated to enhancing customer experiences in the digital age.

Jim`s contact details

mail

***********@mural.co

Colleagues

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Patricio Zavolinsky

Chief Architect

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Steve Farrell

VP / Brand / Creative / Head of Marketing

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Hayley Jean Farr

VP, Global Analytics & Program Management

Mike De Jesus

VP, Global Customer Success & Solutions

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Samantha Goldman

Chief Marketing Officer

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Mariano Battan

Executive Chairman of the Board

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Ben Lai

Co-Founder

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Bentley Rubinstein

VP Strategic Partnerships

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Cyrus Rab

Co-Founder

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