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John Foulk

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John Foulk

Manager of Customer Care Operations | Royal Caribbean International

Florida, Miami, United States

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John Foulk

Summary

John Foulk is a seasoned executive with a robust background in contact center management and operations. Currently serving as Vice President of Global Contact Centers at Royal Caribbean International, he leads a large team across multiple locations, demonstrating his ability to manage complex operations efficiently. With an MBA emphasizing International Business, John combines academic knowledge with extensive real-world experience in various industries, including telecommunications and consumer electronics. His leadership style is characterized by a focus on employee engagement and performance management, fostering a culture of continuous improvement. Fluent in both English and Spanish, he is well-equipped to navigate diverse markets, particularly in Latin America. John is passionate about customer satisfaction and retention, leveraging his strategic mindset to drive business growth. His career reflects a commitment to excellence and a proven track record of achieving significant results in challenging environments.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Emerging Technologies

Leadership Development

Sustainability

Organisational experience

Corporate Experience

Consulting Experience

John Foulk

Work Experience

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Manager of Customer Care Operations at

Cox Communications

July 1998 - July 2007

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Site Director / Call Center General Manager at

Empire Today

July 2007 - February 2011

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Director, Operations at

Alorica

February 2011 - March 2013

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Division Vice President, Operations at

Alorica

March 2013 - February 2019

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Senior Vice President Operations at

Alorica

February 2019 - July 2022

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Vice President Global Contact Centers at

Royal Caribbean International

July 2022 - Present

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John Foulk

Education

Wichita State University

January 2001 - January 2003

Wichita State University, MBA, Business Administration

January 2004 - January 2006

Wichita State University, Bachelor of Arts, Business Administration, Marketing, Management, Economics

January 2001 - January 2003

Wichita State University

January 2004 - January 2006

Frequently Asked Questions about John Foulk

What is John Foulk email address?

John Foulk's primary email address is ******@alorica.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does John Foulk work for?

John Foulk is a Manager of Customer Care Operations at Royal Caribbean International.

Where John Foulk graduated from?

John Foulk holds a degree in Master of Business Administration with emphasis in International Business from Wichita State University.

How can I directly contact John Foulk?

To contact John Foulk directly, you can use the email address ******@alorica.com. Complete contact information is available upon registration with Muraena.

Who is John Foulk?

John Foulk is a seasoned executive with a robust background in contact center management and operations. Currently serving as Vice President of Global Contact Centers at Royal Caribbean International, he leads a large team across multiple locations, demonstrating his ability to manage complex operations efficiently. With an MBA emphasizing International Business, John combines academic knowledge with extensive real-world experience in various industries, including telecommunications and consumer electronics. His leadership style is characterized by a focus on employee engagement and performance management, fostering a culture of continuous improvement. Fluent in both English and Spanish, he is well-equipped to navigate diverse markets, particularly in Latin America. John is passionate about customer satisfaction and retention, leveraging his strategic mindset to drive business growth. His career reflects a commitment to excellence and a proven track record of achieving significant results in challenging environments.

John`s contact details

mail

******@alorica.com

******@royalcaribbean.com

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