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Jordan Pedraza

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Jordan Pedraza

VP, Global Support | Handshake

Oakland, California, United States

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Jordan Pedraza

Summary

Jordan Pedraza is a seasoned Customer Experience and Operations Leader with over a decade of experience in the edtech sector. Currently serving as the VP of Global Support at Handshake, Jordan has a proven track record of leading large teams and achieving high customer satisfaction rates. His unique blend of skills in account management, analytics, and community engagement allows him to excel in cross-functional, high-growth environments. Jordan's academic background in sociology and public policy informs his innovative approach to customer service and advocacy. He is passionate about building connections and fostering collaboration among diverse stakeholders. Known for his bias toward action, he continuously seeks to improve processes and outcomes. Jordan is also an active mentor and member of several employee resource groups, demonstrating his commitment to community and professional development.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Jordan Pedraza

Work Experience

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VP, Global Support at

Handshake

June 2021 - Present

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Director of Global Support, Trust and Safety, and Operations at

Handshake

July 2019 - June 2021

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Head of Support at

Handshake

October 2018 - July 2019

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Head of University Support at

Handshake Stryder

February 2017 - October 2018

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President, Pomona College Alumni Association at

Pomona College

September 2015 - July 2017

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Board Member at

Pomona College

July 2014 - July 2017

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Head of Community at

Remind

May 2015 - February 2017

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Senior Program Manager, Google for Education at

Google

December 2014 - May 2015

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Program Manager - Communities Lead, Google Enterprise Education at

Google

April 2012 - November 2014

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Account Manager and Community Manager at

Google

June 2010 - March 2012

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Research Assistant Programmer at

Mathematica

June 2009 - June 2010

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Residence Hall Programmer at

Pomona College

January 2008 - May 2009

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UC Berkeley SROP Scholar at

The University California Berkeley

May 2008 - August 2008

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SPGRE Fellow at

The University of North Carolina Health System

May 2007 - August 2007

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Jordan Pedraza

Education

Frequently Asked Questions about Jordan Pedraza

What is Jordan Pedraza email address?

Jordan Pedraza's primary email address is ******@joinhandshake.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jordan Pedraza work for?

Jordan Pedraza is a VP, Global Support at Handshake, a company specializing in Prepackaged software.

Where Jordan Pedraza graduated from?

Jordan Pedraza holds a degree in Sociology from Pomona College.

How can I directly contact Jordan Pedraza?

To contact Jordan Pedraza directly, you can use the email address ******@joinhandshake.com. Complete contact information is available upon registration with Muraena.

Who is Jordan Pedraza?

Jordan Pedraza is a seasoned Customer Experience and Operations Leader with over a decade of experience in the edtech sector. Currently serving as the VP of Global Support at Handshake, Jordan has a proven track record of leading large teams and achieving high customer satisfaction rates. His unique blend of skills in account management, analytics, and community engagement allows him to excel in cross-functional, high-growth environments. Jordan's academic background in sociology and public policy informs his innovative approach to customer service and advocacy. He is passionate about building connections and fostering collaboration among diverse stakeholders. Known for his bias toward action, he continuously seeks to improve processes and outcomes. Jordan is also an active mentor and member of several employee resource groups, demonstrating his commitment to community and professional development.

Jordan`s contact details

mail

******@joinhandshake.com

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Dan Mclennan

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Katherine Feo Kelly

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Ben Christensen

Co-Founder

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Jonathan Stull

President & Chief Product Officer

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Garrett Lord

CEO - Co-Founder

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