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Jordan Pedraza
Jordan Pedraza
VP, Global Support | Handshake
Oakland, California, United States
Jordan Pedraza
Summary
Jordan Pedraza is a seasoned Customer Experience and Operations Leader with over a decade of experience in the edtech sector. Currently serving as the VP of Global Support at Handshake, Jordan has a proven track record of leading large teams and achieving high customer satisfaction rates. His unique blend of skills in account management, analytics, and community engagement allows him to excel in cross-functional, high-growth environments. Jordan's academic background in sociology and public policy informs his innovative approach to customer service and advocacy. He is passionate about building connections and fostering collaboration among diverse stakeholders. Known for his bias toward action, he continuously seeks to improve processes and outcomes. Jordan is also an active mentor and member of several employee resource groups, demonstrating his commitment to community and professional development.
Jordan Pedraza
Work Experience
VP, Global Support at
Handshake
June 2021 - Present
Director of Global Support, Trust and Safety, and Operations at
Handshake
July 2019 - June 2021
Head of Support at
Handshake
October 2018 - July 2019
Head of University Support at
Handshake Stryder
February 2017 - October 2018
President, Pomona College Alumni Association at
Pomona College
September 2015 - July 2017
Board Member at
Pomona College
July 2014 - July 2017
Head of Community at
Remind
May 2015 - February 2017
Senior Program Manager, Google for Education at
December 2014 - May 2015
Program Manager - Communities Lead, Google Enterprise Education at
April 2012 - November 2014
Account Manager and Community Manager at
June 2010 - March 2012
Research Assistant Programmer at
Mathematica
June 2009 - June 2010
Residence Hall Programmer at
Pomona College
January 2008 - May 2009
UC Berkeley SROP Scholar at
The University California Berkeley
May 2008 - August 2008
SPGRE Fellow at
The University of North Carolina Health System
May 2007 - August 2007
Jordan Pedraza
Education
Pomona College, Bachelor Of Arts
University of California, Berkeley, Sociology
University of North Carolina at Chapel Hill, Sociology, Public Policy
Frequently Asked Questions about Jordan Pedraza
What is Jordan Pedraza email address?
Jordan Pedraza's primary email address is ******@joinhandshake.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Jordan Pedraza work for?
Jordan Pedraza is a VP, Global Support at Handshake, a company specializing in Prepackaged software.
Where Jordan Pedraza graduated from?
Jordan Pedraza holds a degree in Sociology from Pomona College.
How can I directly contact Jordan Pedraza?
To contact Jordan Pedraza directly, you can use the email address ******@joinhandshake.com. Complete contact information is available upon registration with Muraena.
Who is Jordan Pedraza?
Jordan Pedraza is a seasoned Customer Experience and Operations Leader with over a decade of experience in the edtech sector. Currently serving as the VP of Global Support at Handshake, Jordan has a proven track record of leading large teams and achieving high customer satisfaction rates. His unique blend of skills in account management, analytics, and community engagement allows him to excel in cross-functional, high-growth environments. Jordan's academic background in sociology and public policy informs his innovative approach to customer service and advocacy. He is passionate about building connections and fostering collaboration among diverse stakeholders. Known for his bias toward action, he continuously seeks to improve processes and outcomes. Jordan is also an active mentor and member of several employee resource groups, demonstrating his commitment to community and professional development.
Jordan`s contact details
******@joinhandshake.com
Colleagues
Co-Founder
SVP GTM Strategy & Operations
Vice President, Strategic Partnerships & Growth
Director of Strategy & Operations, Office of the CEO
Regional Vice President, Enterprise
Vice President of Sales
Chief Marketing Officer
Co-Founder
President & Chief Product Officer
CEO - Co-Founder