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Judy Ford

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Judy Ford

Vice President Global Customer Operations | Semrush

Dallas, Texas, United States

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Judy Ford

Summary

Judy Ford is a seasoned executive with a strong track record in customer operations and revenue growth, currently serving as the Vice President of Global Customer Operations at SEMrush. With an MBA from Western Governors University and a Bachelor's degree in Business Administration from Oklahoma State University, she combines academic excellence with over a decade of leadership experience in the prepackaged software and electronic sectors. Judy is known for her strategic vision that integrates data-driven insights to enhance customer retention and operational efficiency. She has successfully led initiatives to automate customer engagement processes, significantly improving customer satisfaction and reducing costs. Her leadership style focuses on empowering teams and fostering a collaborative environment to achieve organizational goals. Judy has been recognized with several awards for her contributions to customer service excellence, including the J.D. Power Customer Satisfaction Award. Passionate about innovation and continuous improvement, she is committed to delivering exceptional customer experiences and driving business growth.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Judy Ford

Work Experience

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Vice President Global Customer Operations at

Semrush

October 2022 - Present

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Strategic Business Consultant at

Self-Employed

December 2021 - October 2022

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Vice President Customer Success at

Brinks Home

March 2020 - December 2021

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Vice President Customer Experience at

VENUS Fashion Inc.

August 2018 - March 2020

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Senior Director Customer Experience at

Brinks Home Security

August 2015 - August 2018

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Director Customer Service at

Omnitracs

January 2014 - January 2015

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Judy Ford

Education

Western Governors University, Master Of Business Administration (M.B.A.)

January 2016 - January 2016

Oklahoma State University, Bachelor’s Degree

January 2002 - January 2004

Frequently Asked Questions about Judy Ford

What is Judy Ford email address?

Judy Ford's primary email address is ******@semrush.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Judy Ford work for?

Judy Ford is a Vice President Global Customer Operations at Semrush, a company specializing in Prepackaged software.

Where Judy Ford graduated from?

Judy Ford holds a degree in from Western Governors University.

How can I directly contact Judy Ford?

To contact Judy Ford directly, you can use the email address ******@semrush.com. Complete contact information is available upon registration with Muraena.

Who is Judy Ford?

Judy Ford is a seasoned executive with a strong track record in customer operations and revenue growth, currently serving as the Vice President of Global Customer Operations at SEMrush. With an MBA from Western Governors University and a Bachelor's degree in Business Administration from Oklahoma State University, she combines academic excellence with over a decade of leadership experience in the prepackaged software and electronic sectors. Judy is known for her strategic vision that integrates data-driven insights to enhance customer retention and operational efficiency. She has successfully led initiatives to automate customer engagement processes, significantly improving customer satisfaction and reducing costs. Her leadership style focuses on empowering teams and fostering a collaborative environment to achieve organizational goals. Judy has been recognized with several awards for her contributions to customer service excellence, including the J.D. Power Customer Satisfaction Award. Passionate about innovation and continuous improvement, she is committed to delivering exceptional customer experiences and driving business growth.

Judy`s contact details

mail

******@semrush.com

Colleagues

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Oleg Shchegolev

Chief Executive Officer And Founder

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Olga Andrienko

VP of Brand Marketing

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Steve Murgo

Executive Member

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Pavel Fabrikantov

Vice President of Product | Applications and Innovations

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Steve Owens

VP Administrative Operations

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Wayne Murphy

VP International Sales

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Scott Sclafani

Vice President - Business Systems

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Sharon Levine

SVP and General Counsel

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Andrew Warden

Global Director, Product Marketing And Digital Transformation

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