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Kaylene Eckels

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Kaylene Eckels

Chief Operations Officer | Etech Global Services

Texas, United States

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Kaylene Eckels

Summary

Kaylene Eckels is a seasoned professional with over 25 years of experience in the contact center industry. Her career began as a call center agent, and she has since progressed through various leadership roles, culminating in her current position as Chief Operations Officer at Etech Global Services. Kaylene's expertise spans account management, business process improvement, and operational excellence, making her a pivotal figure in driving Etech's global contact center strategy. She is a passionate advocate for servant leadership, focusing on employee development and client relationships. Kaylene's leadership has been instrumental in Etech's growth, fostering a culture of innovation and accountability. She is also recognized for her contributions to the industry as a speaker and writer, having received the Silver Stevie Award for Woman of the Year in Customer Service. Kaylene holds a Bachelor of Science degree in Marketing from Upper Iowa University, graduating Cum Laude. Her commitment to making a remarkable difference is evident in her work and community involvement.

General

Specialist

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Kaylene Eckels

Work Experience

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Chief Operations Officer at

Etech Global Services

February 2017 - Present

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Vice President Global Operations at

Etech Global Services

August 2012 - January 2017

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Assistant Vice President - Global Operations at

eTech

December 2010 - July 2012

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Leader, Quality Assurance & Training at

Dun & Bradstreet

January 1997 - January 2006

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Kaylene Eckels

Education

Upper Iowa University, Bachelor Of Science (B.S.)

January 1995 - January 1997

Frequently Asked Questions about Kaylene Eckels

What is Kaylene Eckels email address?

Kaylene Eckels's primary email address is **************@etechinc.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Kaylene Eckels work for?

Kaylene Eckels is a Chief Operations Officer at Etech Global Services, a company specializing in Management, Scientific, & Technical Consulting Services.

Where Kaylene Eckels graduated from?

Kaylene Eckels holds a degree in Marketing from Upper Iowa University.

How can I directly contact Kaylene Eckels?

To contact Kaylene Eckels directly, you can use the email address **************@etechinc.com. Complete contact information is available upon registration with Muraena.

Who is Kaylene Eckels?

Kaylene Eckels is a seasoned professional with over 25 years of experience in the contact center industry. Her career began as a call center agent, and she has since progressed through various leadership roles, culminating in her current position as Chief Operations Officer at Etech Global Services. Kaylene's expertise spans account management, business process improvement, and operational excellence, making her a pivotal figure in driving Etech's global contact center strategy. She is a passionate advocate for servant leadership, focusing on employee development and client relationships. Kaylene's leadership has been instrumental in Etech's growth, fostering a culture of innovation and accountability. She is also recognized for her contributions to the industry as a speaker and writer, having received the Silver Stevie Award for Woman of the Year in Customer Service. Kaylene holds a Bachelor of Science degree in Marketing from Upper Iowa University, graduating Cum Laude. Her commitment to making a remarkable difference is evident in her work and community involvement.

Kaylene`s contact details

mail

**************@etechinc.com

**************@etechgs.com

Colleagues

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Gurudatt Medtia

Vice President

Ronnie Mize

Chief Security Officer and CTO

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Nancy Pratt Phr Shrm-Cp

Asst. Vice President of Human Resources

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Patrick Reynolds

Vice President

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Ben Johnson

Asst. Vice President of Operations

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Jim Iyoob

Chief Customer Officer

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Veronica Chimney Edd

Chief Human Resources Officer

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