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Luis Gonzalez

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Luis Gonzalez

Chief Operating Officer | Inktel Contact Center Solutions

Miami, Florida, United States

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Luis Gonzalez

Summary

Luis Gonzalez is a seasoned executive with over 20 years of experience in management across various sectors, including service delivery and emergency services. Currently serving as the Chief Operating Officer at Inktel Contact Center Solutions, he leverages his extensive background in call center operations and customer retention strategies. His commitment to community service is evident through his role as a Firefighter/Paramedic for the City of West Palm Beach, where he also specializes as a Hazardous Materials Technician. A member of Leadership Florida Class XXVIII, Luis is passionate about promoting diversity within the Fire Service. His diverse skill set encompasses crisis management, strategic planning, and team building, making him a versatile leader. With a strong educational foundation in Fire and Emergency Medical Services, he continuously seeks to bridge the gap between operational excellence and public safety. Luis's unique combination of corporate and public sector experience sets him apart as a leader dedicated to innovation and community impact.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Government Experience

Luis Gonzalez

Work Experience

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Chief Operating Officer at

Inktel Contact Center Solutions

December 2023 - Present

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Firefighter/Paramedic at

City of West Palm Beach, FL

October 2013 - December 2023

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Sr. VP, Information Technology at

Inktel Contact Center Solutions

August 2006 - September 2013

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VP, Merchant Services at

Comerxia

November 2005 - August 2006

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Director, International Operations at

Technion Communications

December 2000 - November 2005

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Director, Marketing at

Car Spa, Inc.

August 1998 - December 2000

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Director, Customer Retention at

AutoNation

May 1996 - August 1998

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Luis Gonzalez

Education

University of Florida, Bachelor Of Science - Bs

January 2020 - January 2023

Palm Beach State College, Bachelor's Degree

January 2014 - January 2019

Broward Community College, Associate's Degree

January 2010 - January 2017

Leadership Florida

January 2009 - January 2010

Miami High

January 1984 - January 1987

Frequently Asked Questions about Luis Gonzalez

What is Luis Gonzalez email address?

Luis Gonzalez's primary email address is *************@inktel.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Luis Gonzalez work for?

Luis Gonzalez is a Chief Operating Officer at Inktel Contact Center Solutions, a company specializing in Management, Scientific, & Technical Consulting Services.

Where Luis Gonzalez graduated from?

Luis Gonzalez holds a degree in Fire And Emergency Medical Services from University of Florida.

How can I directly contact Luis Gonzalez?

To contact Luis Gonzalez directly, you can use the email address *************@inktel.com. Complete contact information is available upon registration with Muraena.

Who is Luis Gonzalez?

Luis Gonzalez is a seasoned executive with over 20 years of experience in management across various sectors, including service delivery and emergency services. Currently serving as the Chief Operating Officer at Inktel Contact Center Solutions, he leverages his extensive background in call center operations and customer retention strategies. His commitment to community service is evident through his role as a Firefighter/Paramedic for the City of West Palm Beach, where he also specializes as a Hazardous Materials Technician. A member of Leadership Florida Class XXVIII, Luis is passionate about promoting diversity within the Fire Service. His diverse skill set encompasses crisis management, strategic planning, and team building, making him a versatile leader. With a strong educational foundation in Fire and Emergency Medical Services, he continuously seeks to bridge the gap between operational excellence and public safety. Luis's unique combination of corporate and public sector experience sets him apart as a leader dedicated to innovation and community impact.

Luis`s contact details

mail

*************@inktel.com

Colleagues

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Felipe Rodriguez

Chief Technology Officer

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Ricky Arriola

Miami Beach City Commissioner

Joey Cupo

Vice President Operations

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John Hellman

SVP, Business Development

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Jason Schlenker

VP, Business Development

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Yvener Lisca

Student Internship

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