Directory

>

Manuel Ruiz

avatar

Manuel Ruiz

Customer Success Exec Advisor | Foundation Capital

San Jose, California, United States

View contact details (it's free)

Manuel Ruiz

Summary

Manuel Ruiz is a seasoned Customer Success Executive based in San Jose, California, with a wealth of experience in managing high-performing teams within the SaaS sector. He has a strong technical background, having worked with various technologies including cloud computing, data centers, and enterprise software. Manuel has held several leadership roles, notably as VP of Global Customer Success at Jumpcloud and Senior VP at Harness, where he oversaw multiple customer success teams. His expertise lies in developing customer success strategies that drive growth and enhance customer satisfaction. He has a track record of implementing best practices that facilitate onboarding and education for clients. Manuel is also involved in executive advisory roles, providing strategic guidance to emerging companies. His educational background includes a degree from Santa Clara University, further enhancing his capability in his field.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Startup Experience

Corporate Experience

Manuel Ruiz

Work Experience

company logo

Customer Success Exec Advisor at

Foundation Capital

August 2024 - Present

company logo

VP of Global Customer Success at

JumpCloud

July 2023 - Present

company logo

CS Strategy Advisor at

Freemodel

January 2023 - May 2024

company logo

CS Executive Advisor at

Novisto

January 2023 - July 2023

company logo

Senior Vice President of Customer Success at

Harness

November 2020 - March 2023

company logo

VP Customer Success and Technical Services at

InfluxData

June 2019 - November 2020

company logo

VP, Customer Success at

Sauce Labs

March 2017 - April 2019

company logo

VP, Customer Success at

MobileIron

March 2015 - March 2017

company logo

Director of Professional Services at

MobileIron

April 2011 - March 2015

company logo

Services and Support Manager at

MobileIron

January 2009 - April 2011

company logo

Technical Support Manager at

Innopath Software

May 2007 - January 2009

💼

Director of Technical Support/Sales Support at

Active Reasoning

May 2004 - May 2007

💼

QA Lead at

Active Reasoning

December 2002 - May 2004

💼

Senior Quality Engineer at

EXODUS COMMUNICATIONS PRIVATE LIMITED

February 2001 - December 2002

company logo

Systems Compatability Engineer at

HP

January 2000 - January 2001

company logo

Software Quality Engineer at

SGI

April 1998 - December 1999

Logos provided by Logo.dev

Manuel Ruiz

Education

Santa Clara University

January 1993 - January 1998

Frequently Asked Questions about Manuel Ruiz

What is Manuel Ruiz email address?

Manuel Ruiz's primary email address is ***********@jumpcloud.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Manuel Ruiz work for?

Manuel Ruiz is a Customer Success Exec Advisor at Foundation Capital, a company specializing in Other Financial Investment Activities.

Where Manuel Ruiz graduated from?

Manuel Ruiz holds a degree in from Santa Clara University.

How can I directly contact Manuel Ruiz?

To contact Manuel Ruiz directly, you can use the email address ***********@jumpcloud.com. Complete contact information is available upon registration with Muraena.

Who is Manuel Ruiz?

Manuel Ruiz is a seasoned Customer Success Executive based in San Jose, California, with a wealth of experience in managing high-performing teams within the SaaS sector. He has a strong technical background, having worked with various technologies including cloud computing, data centers, and enterprise software. Manuel has held several leadership roles, notably as VP of Global Customer Success at Jumpcloud and Senior VP at Harness, where he oversaw multiple customer success teams. His expertise lies in developing customer success strategies that drive growth and enhance customer satisfaction. He has a track record of implementing best practices that facilitate onboarding and education for clients. Manuel is also involved in executive advisory roles, providing strategic guidance to emerging companies. His educational background includes a degree from Santa Clara University, further enhancing his capability in his field.

Manuel`s contact details

mail

***********@jumpcloud.com

***********@harness.io

*****@saucelabs.com

Colleagues

avatar
Lisa Box

Member of the Board of Advisors

avatar
Joanne Chen

Board Member & Investor (seed lead)

Yasser Said

Go-To-Market Advisor

View Contact details (it's free)
Request Profile Removal