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Manuel Ruiz
Manuel Ruiz
Customer Success Exec Advisor | Foundation Capital
San Jose, California, United States
Manuel Ruiz
Summary
Manuel Ruiz is a seasoned Customer Success Executive based in San Jose, California, with a wealth of experience in managing high-performing teams within the SaaS sector. He has a strong technical background, having worked with various technologies including cloud computing, data centers, and enterprise software. Manuel has held several leadership roles, notably as VP of Global Customer Success at Jumpcloud and Senior VP at Harness, where he oversaw multiple customer success teams. His expertise lies in developing customer success strategies that drive growth and enhance customer satisfaction. He has a track record of implementing best practices that facilitate onboarding and education for clients. Manuel is also involved in executive advisory roles, providing strategic guidance to emerging companies. His educational background includes a degree from Santa Clara University, further enhancing his capability in his field.
Manuel Ruiz
Work Experience
Customer Success Exec Advisor at
Foundation Capital
August 2024 - Present
VP of Global Customer Success at
JumpCloud
July 2023 - Present
CS Strategy Advisor at
Freemodel
January 2023 - May 2024
CS Executive Advisor at
Novisto
January 2023 - July 2023
Senior Vice President of Customer Success at
Harness
November 2020 - March 2023
VP Customer Success and Technical Services at
InfluxData
June 2019 - November 2020
VP, Customer Success at
Sauce Labs
March 2017 - April 2019
VP, Customer Success at
MobileIron
March 2015 - March 2017
Director of Professional Services at
MobileIron
April 2011 - March 2015
Services and Support Manager at
MobileIron
January 2009 - April 2011
Technical Support Manager at
Innopath Software
May 2007 - January 2009
Director of Technical Support/Sales Support at
Active Reasoning
May 2004 - May 2007
QA Lead at
Active Reasoning
December 2002 - May 2004
Senior Quality Engineer at
EXODUS COMMUNICATIONS PRIVATE LIMITED
February 2001 - December 2002
Systems Compatability Engineer at
HP
January 2000 - January 2001
Software Quality Engineer at
SGI
April 1998 - December 1999
Manuel Ruiz
Education
January 1993 - January 1998
Frequently Asked Questions about Manuel Ruiz
What is Manuel Ruiz email address?
Manuel Ruiz's primary email address is ***********@jumpcloud.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Manuel Ruiz work for?
Manuel Ruiz is a Customer Success Exec Advisor at Foundation Capital, a company specializing in Other Financial Investment Activities.
Where Manuel Ruiz graduated from?
Manuel Ruiz holds a degree in from Santa Clara University.
How can I directly contact Manuel Ruiz?
To contact Manuel Ruiz directly, you can use the email address ***********@jumpcloud.com. Complete contact information is available upon registration with Muraena.
Who is Manuel Ruiz?
Manuel Ruiz is a seasoned Customer Success Executive based in San Jose, California, with a wealth of experience in managing high-performing teams within the SaaS sector. He has a strong technical background, having worked with various technologies including cloud computing, data centers, and enterprise software. Manuel has held several leadership roles, notably as VP of Global Customer Success at Jumpcloud and Senior VP at Harness, where he oversaw multiple customer success teams. His expertise lies in developing customer success strategies that drive growth and enhance customer satisfaction. He has a track record of implementing best practices that facilitate onboarding and education for clients. Manuel is also involved in executive advisory roles, providing strategic guidance to emerging companies. His educational background includes a degree from Santa Clara University, further enhancing his capability in his field.
Manuel`s contact details
***********@jumpcloud.com
***********@harness.io
*****@saucelabs.com
Colleagues
Member of the Board of Advisors
Board Member & Investor (seed lead)
Go-To-Market Advisor