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Michael Decastro
Michael Decastro
Vice President, Member Services and Training | Wheels Up
Sunbury, Ohio, United States
Michael Decastro
Summary
Michael Decastro is a transformational leader with a proven track record in enhancing customer experiences across various sectors, particularly in the aviation industry. He has held significant roles at Wheels Up and NetJets, where he developed quality monitoring programs and training initiatives that elevated service standards. With expertise in account management, project management, and conflict resolution, Michael has consistently driven performance improvements and operational efficiencies. His dedication to making processes and technology better is evident in his leadership style, which emphasizes coaching and team development. Michael's background in luxury brand customer service sets him apart in the competitive landscape of aviation and customer service industries. He is passionate about cultivating elite customer experiences and is adept at navigating the complexities of organizational dynamics. Michael's educational foundation in Business Administration complements his extensive professional experience, making him a well-rounded leader in his field.
Michael Decastro
Work Experience
Vice President, Member Services and Training at
Wheels Up
October 2023 - Present
Senior Director, Member Services/Operations at
Wheels Up
October 2013 - October 2023
Project Manager, Operational Quality and Standards at
NetJets
August 2001 - October 2013
Service Quality Analyst at
NetJets
August 2006 - September 2009
Account Executive at
McLeodUSA
January 2001 - January 2001
Global Education Management at
Sarcom
January 1998 - January 2001
Michael Decastro
Education
Mount Vernon Nazarene University, Bba
January 2003 - January 2007
Frequently Asked Questions about Michael Decastro
What is Michael Decastro email address?
Michael Decastro's primary email address is *******@mailcity.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Michael Decastro work for?
Michael Decastro is a Vice President, Member Services and Training at Wheels Up, a company specializing in Nonscheduled Air Transportation.
Where Michael Decastro graduated from?
Michael Decastro holds a degree in Business Administration And Management, General from Mount Vernon Nazarene University.
How can I directly contact Michael Decastro?
To contact Michael Decastro directly, you can use the email address *******@mailcity.com. Complete contact information is available upon registration with Muraena.
Who is Michael Decastro?
Michael Decastro is a transformational leader with a proven track record in enhancing customer experiences across various sectors, particularly in the aviation industry. He has held significant roles at Wheels Up and NetJets, where he developed quality monitoring programs and training initiatives that elevated service standards. With expertise in account management, project management, and conflict resolution, Michael has consistently driven performance improvements and operational efficiencies. His dedication to making processes and technology better is evident in his leadership style, which emphasizes coaching and team development. Michael's background in luxury brand customer service sets him apart in the competitive landscape of aviation and customer service industries. He is passionate about cultivating elite customer experiences and is adept at navigating the complexities of organizational dynamics. Michael's educational foundation in Business Administration complements his extensive professional experience, making him a well-rounded leader in his field.
Michael`s contact details
*******@mailcity.com
*********@wheelsup.com
Colleagues
Executive Vice President
Vice President, Fleet Maintenance
Vice President, Global Communications & Public Relations
Senior Vice President Of Sales
Executive Vice President
Co-Founder & Executive Vice President
Chief Customer and Marketing Officer
head of IT at Wheels Up
Chief Technology Officer and Chief Development Officer
SVP, Sales Operations