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Michael Decastro

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Michael Decastro

Vice President, Member Services and Training | Wheels Up

Sunbury, Ohio, United States

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Michael Decastro

Summary

Michael Decastro is a transformational leader with a proven track record in enhancing customer experiences across various sectors, particularly in the aviation industry. He has held significant roles at Wheels Up and NetJets, where he developed quality monitoring programs and training initiatives that elevated service standards. With expertise in account management, project management, and conflict resolution, Michael has consistently driven performance improvements and operational efficiencies. His dedication to making processes and technology better is evident in his leadership style, which emphasizes coaching and team development. Michael's background in luxury brand customer service sets him apart in the competitive landscape of aviation and customer service industries. He is passionate about cultivating elite customer experiences and is adept at navigating the complexities of organizational dynamics. Michael's educational foundation in Business Administration complements his extensive professional experience, making him a well-rounded leader in his field.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Michael Decastro

Work Experience

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Vice President, Member Services and Training at

Wheels Up

October 2023 - Present

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Senior Director, Member Services/Operations at

Wheels Up

October 2013 - October 2023

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Project Manager, Operational Quality and Standards at

NetJets

August 2001 - October 2013

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Service Quality Analyst at

NetJets

August 2006 - September 2009

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Account Executive at

McLeodUSA

January 2001 - January 2001

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Global Education Management at

Sarcom

January 1998 - January 2001

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Michael Decastro

Education

Mount Vernon Nazarene University, Bba

January 2003 - January 2007

Frequently Asked Questions about Michael Decastro

What is Michael Decastro email address?

Michael Decastro's primary email address is *******@mailcity.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Michael Decastro work for?

Michael Decastro is a Vice President, Member Services and Training at Wheels Up, a company specializing in Nonscheduled Air Transportation.

Where Michael Decastro graduated from?

Michael Decastro holds a degree in Business Administration And Management, General from Mount Vernon Nazarene University.

How can I directly contact Michael Decastro?

To contact Michael Decastro directly, you can use the email address *******@mailcity.com. Complete contact information is available upon registration with Muraena.

Who is Michael Decastro?

Michael Decastro is a transformational leader with a proven track record in enhancing customer experiences across various sectors, particularly in the aviation industry. He has held significant roles at Wheels Up and NetJets, where he developed quality monitoring programs and training initiatives that elevated service standards. With expertise in account management, project management, and conflict resolution, Michael has consistently driven performance improvements and operational efficiencies. His dedication to making processes and technology better is evident in his leadership style, which emphasizes coaching and team development. Michael's background in luxury brand customer service sets him apart in the competitive landscape of aviation and customer service industries. He is passionate about cultivating elite customer experiences and is adept at navigating the complexities of organizational dynamics. Michael's educational foundation in Business Administration complements his extensive professional experience, making him a well-rounded leader in his field.

Michael`s contact details

mail

*******@mailcity.com

*********@wheelsup.com

Colleagues

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Evan Merlis

Senior Vice President Of Sales

Rob Patris

Executive Vice President

Robert Withers

Co-Founder & Executive Vice President

Kristen Lauria

Chief Customer and Marketing Officer

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Mohamed Al-Daqa

head of IT at Wheels Up

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Srikanth Satya

Chief Technology Officer and Chief Development Officer

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Dustin Abanto

SVP, Sales Operations

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