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Michael Kuenne
Michael Kuenne
Chief of Staff - Digital & Client Experience | TIAA
Charlotte, North Carolina, United States
Michael Kuenne
Summary
Michael Kuenne is a seasoned executive with over 25 years of experience in various leadership roles across multiple industries, particularly in customer experience and operations. Currently serving as the Chief of Staff for CX Transformation at TIAA, he also runs Kuenne Advisory LLC, focusing on consulting within the consumer space. His diverse background spans technology, operations, and brand management, allowing him to craft impactful strategies for his clients. A passionate advocate for customer-centric approaches, Michael has contributed to numerous publications and podcasts, sharing his expertise in CX transformation and vendor management. His leadership style is rooted in servant leadership, fostering collaboration and innovation among his teams. Michael's previous roles include senior positions at Extended Stay America, where he significantly enhanced operational excellence and brand reputation. He holds an MBA from the Isenberg School of Management and a strong commitment to empowering organizations to achieve excellence in customer experiences.
Michael Kuenne
Work Experience
Chief of Staff - Digital & Client Experience at
TIAA
July 2023 - Present
Principal Owner at
Kuenne Advisory LLC
January 2022 - Present
Management Consultant - Insurance and Wealth Management at
TIAA
February 2022 - July 2023
Senior Vice President - Chief Customer Experience Officer at
Extended Stay America
January 2020 - January 2022
VP - Operational Excellence at
Extended Stay America
January 2018 - January 2020
VP - Procurement & Technology Services at
Extended Stay America
December 2014 - December 2017
Director of Technology / Enterprise Applications at
Extended Stay America
June 2013 - December 2014
Board Chairman - Technology Advisory Board at
Powermylearning, Inc.
December 2011 - July 2013
Senior Manager at
North Highland
November 2012 - July 2013
Assoc. Vice President - Technology Operations at
Wells Real Estate Funds
May 2011 - November 2012
Director - Technology Services & Operations at
Wells Real Estate Funds
September 2003 - June 2011
CRM Developer / Analyst at
Wells Real Estate Funds
March 2002 - September 2003
Management Consultant II at
PwC
August 1998 - November 2001
Financial Advisor at
MORGAN STANLEY ADMINISTRADORA DE CARTEIRAS S/A
January 1997 - January 1998
Michael Kuenne
Education
Isenberg School of Management, UMass Amherst, Mba
January 2005 - January 2007
The George Washington University, Associates Certificate In Project Management
January 2006 - January 2006
January 1993 - January 1997
Frequently Asked Questions about Michael Kuenne
What is Michael Kuenne email address?
Michael Kuenne's primary email address is *************@tiaa.org. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Michael Kuenne work for?
Michael Kuenne is a Chief of Staff - Digital & Client Experience at TIAA, a company specializing in Functions related to depository banking.
Where Michael Kuenne graduated from?
Michael Kuenne holds a degree in Masters Business Administration from Isenberg School of Management, UMass Amherst.
How can I directly contact Michael Kuenne?
To contact Michael Kuenne directly, you can use the email address *************@tiaa.org. Complete contact information is available upon registration with Muraena.
Who is Michael Kuenne?
Michael Kuenne is a seasoned executive with over 25 years of experience in various leadership roles across multiple industries, particularly in customer experience and operations. Currently serving as the Chief of Staff for CX Transformation at TIAA, he also runs Kuenne Advisory LLC, focusing on consulting within the consumer space. His diverse background spans technology, operations, and brand management, allowing him to craft impactful strategies for his clients. A passionate advocate for customer-centric approaches, Michael has contributed to numerous publications and podcasts, sharing his expertise in CX transformation and vendor management. His leadership style is rooted in servant leadership, fostering collaboration and innovation among his teams. Michael's previous roles include senior positions at Extended Stay America, where he significantly enhanced operational excellence and brand reputation. He holds an MBA from the Isenberg School of Management and a strong commitment to empowering organizations to achieve excellence in customer experiences.
Michael`s contact details
*************@tiaa.org
*******@kuenneadvisory.com
Colleagues
Vice President Wealth Management Advisor
Chief of Staff
Vice President, Senior Risk Officer
Senior Director, Registered Investment Adviser Compliance
Vice President, Head of Product Marketing
Executive Vice President, CRO, Enterprise Risk Programs and COO, Legal, Risk and Compliance
Senior Managing Director, Head of Digital and Channel Technology
Head of Business Operations and Strategic Investments, Chief Controls Officer, EVP
Vice President Talent Acquisition
Managing Director of Business Transformation