Directory

>

Michael Kuenne

avatar

Michael Kuenne

Chief of Staff - Digital & Client Experience | TIAA

Charlotte, North Carolina, United States

View contact details (it's free)

Michael Kuenne

Summary

Michael Kuenne is a seasoned executive with over 25 years of experience in various leadership roles across multiple industries, particularly in customer experience and operations. Currently serving as the Chief of Staff for CX Transformation at TIAA, he also runs Kuenne Advisory LLC, focusing on consulting within the consumer space. His diverse background spans technology, operations, and brand management, allowing him to craft impactful strategies for his clients. A passionate advocate for customer-centric approaches, Michael has contributed to numerous publications and podcasts, sharing his expertise in CX transformation and vendor management. His leadership style is rooted in servant leadership, fostering collaboration and innovation among his teams. Michael's previous roles include senior positions at Extended Stay America, where he significantly enhanced operational excellence and brand reputation. He holds an MBA from the Isenberg School of Management and a strong commitment to empowering organizations to achieve excellence in customer experiences.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Michael Kuenne

Work Experience

company logo

Chief of Staff - Digital & Client Experience at

TIAA

July 2023 - Present

💼

Principal Owner at

Kuenne Advisory LLC

January 2022 - Present

company logo

Management Consultant - Insurance and Wealth Management at

TIAA

February 2022 - July 2023

company logo

Senior Vice President - Chief Customer Experience Officer at

Extended Stay America

January 2020 - January 2022

company logo

VP - Operational Excellence at

Extended Stay America

January 2018 - January 2020

company logo

VP - Procurement & Technology Services at

Extended Stay America

December 2014 - December 2017

company logo

Director of Technology / Enterprise Applications at

Extended Stay America

June 2013 - December 2014

company logo

Board Chairman - Technology Advisory Board at

Powermylearning, Inc.

December 2011 - July 2013

company logo

Senior Manager at

North Highland

November 2012 - July 2013

company logo

Assoc. Vice President - Technology Operations at

Wells Real Estate Funds

May 2011 - November 2012

company logo

Director - Technology Services & Operations at

Wells Real Estate Funds

September 2003 - June 2011

company logo

CRM Developer / Analyst at

Wells Real Estate Funds

March 2002 - September 2003

company logo

Management Consultant II at

PwC

August 1998 - November 2001

company logo

Financial Advisor at

MORGAN STANLEY ADMINISTRADORA DE CARTEIRAS S/A

January 1997 - January 1998

Logos provided by Logo.dev

Michael Kuenne

Education

Isenberg School of Management, UMass Amherst, Mba

January 2005 - January 2007

The George Washington University, Associates Certificate In Project Management

January 2006 - January 2006

Lehigh University, Ba

January 1993 - January 1997

Frequently Asked Questions about Michael Kuenne

What is Michael Kuenne email address?

Michael Kuenne's primary email address is *************@tiaa.org. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Michael Kuenne work for?

Michael Kuenne is a Chief of Staff - Digital & Client Experience at TIAA, a company specializing in Functions related to depository banking.

Where Michael Kuenne graduated from?

Michael Kuenne holds a degree in Masters Business Administration from Isenberg School of Management, UMass Amherst.

How can I directly contact Michael Kuenne?

To contact Michael Kuenne directly, you can use the email address *************@tiaa.org. Complete contact information is available upon registration with Muraena.

Who is Michael Kuenne?

Michael Kuenne is a seasoned executive with over 25 years of experience in various leadership roles across multiple industries, particularly in customer experience and operations. Currently serving as the Chief of Staff for CX Transformation at TIAA, he also runs Kuenne Advisory LLC, focusing on consulting within the consumer space. His diverse background spans technology, operations, and brand management, allowing him to craft impactful strategies for his clients. A passionate advocate for customer-centric approaches, Michael has contributed to numerous publications and podcasts, sharing his expertise in CX transformation and vendor management. His leadership style is rooted in servant leadership, fostering collaboration and innovation among his teams. Michael's previous roles include senior positions at Extended Stay America, where he significantly enhanced operational excellence and brand reputation. He holds an MBA from the Isenberg School of Management and a strong commitment to empowering organizations to achieve excellence in customer experiences.

Michael`s contact details

mail

*************@tiaa.org

*******@kuenneadvisory.com

Colleagues

Cfp Ryan Jordan Cima

Vice President Wealth Management Advisor

avatar
Sarah Crouse

Chief of Staff

avatar
Scott Terada

Vice President, Senior Risk Officer

avatar
Sean Flynn

Senior Director, Registered Investment Adviser Compliance

avatar
Olympia Moukas

Vice President, Head of Product Marketing

avatar
Selina Urbina

Executive Vice President, CRO, Enterprise Risk Programs and COO, Legal, Risk and Compliance

avatar
Shafiq Kassam

Senior Managing Director, Head of Digital and Channel Technology

avatar
Pamela Feldstein

Head of Business Operations and Strategic Investments, Chief Controls Officer, EVP

avatar
Shawnda Jefferson

Vice President Talent Acquisition

avatar
Sheila Wilcox

Managing Director of Business Transformation

View Contact details (it's free)
Request Profile Removal