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Niklas Andersson

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Niklas Andersson

Vice President, Global Customer Excellence & Innovation | Optimizely

Stockholm, Sweden

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Niklas Andersson

Summary

Niklas Andersson is a seasoned executive with over 30 years of experience in IT and telecommunications, currently serving as the Vice President of Global Customer Excellence & Innovation at Optimizely. His extensive background includes a unique blend of technical expertise and strategic leadership, enabling him to drive significant transformations in customer success and operational excellence. Niklas has a proven track record in managing large teams and complex projects, with a strong focus on customer satisfaction, service optimization, and innovation. He is passionate about fostering collaborative environments that encourage creativity and continuous improvement. His experience spans various roles, from IT consulting to senior management, across multiple organizations, including startups and established firms. He holds several certifications in ITIL and project management, reflecting his commitment to professional development and industry best practices.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Niklas Andersson

Work Experience

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Vice President, Global Customer Excellence & Innovation at

Optimizely

January 2019 - Present

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Vice President, Global Customer Success Management at

Optimizely

February 2020 - October 2020

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Vice President Support and Managed Services EMEA at

Optimizely

March 2017 - January 2019

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Business Manager, Service Delivery at

ORANGE BUSINESS SERVICES

January 2015 - February 2017

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Operations Manager at

Transtema Fiberdata AB

October 2012 - January 2015

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Founder / CEO at

Trygghandel Sverige AB

January 2012 - October 2012

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Operations Manager Broadband Service at

Com Hem AB

May 2006 - January 2012

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Manager of System Operations / Internal IT, Head of IT Security at

Telenor ASA

August 2000 - March 2006

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IT Manager at

Evidente

January 1998 - January 2000

💼

IT consultant at

It Consultant Self Employed

January 1993 - January 1998

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Niklas Andersson

Education

Bita Service Management, Itil Csi

January 2015 - January 2015

Bita Service Management, Certified, Itil Foundations V3

January 2013 - January 2013

IHM Business School, Certified

January 2006 - January 2006

Frequently Asked Questions about Niklas Andersson

What is Niklas Andersson email address?

Niklas Andersson's primary email address is ****************@optimizely.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Niklas Andersson work for?

Niklas Andersson is a Vice President, Global Customer Excellence & Innovation at Optimizely, a company specializing in Prepackaged software.

Where Niklas Andersson graduated from?

Niklas Andersson holds a degree in Itil from Bita Service Management.

How can I directly contact Niklas Andersson?

To contact Niklas Andersson directly, you can use the email address ****************@optimizely.com. Complete contact information is available upon registration with Muraena.

Who is Niklas Andersson?

Niklas Andersson is a seasoned executive with over 30 years of experience in IT and telecommunications, currently serving as the Vice President of Global Customer Excellence & Innovation at Optimizely. His extensive background includes a unique blend of technical expertise and strategic leadership, enabling him to drive significant transformations in customer success and operational excellence. Niklas has a proven track record in managing large teams and complex projects, with a strong focus on customer satisfaction, service optimization, and innovation. He is passionate about fostering collaborative environments that encourage creativity and continuous improvement. His experience spans various roles, from IT consulting to senior management, across multiple organizations, including startups and established firms. He holds several certifications in ITIL and project management, reflecting his commitment to professional development and industry best practices.

Niklas`s contact details

mail

****************@optimizely.com

****************@telenor.com

**********@episerver.com

******@mrandersson.com

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