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Nir Galpaz
Nir Galpaz
Group Vice President Technical Services and Support | 8x8
San Jose, California, United States
Nir Galpaz
Summary
Nir Galpaz is an accomplished executive with over 25 years of experience in customer service and technical support within the technology sector. Currently serving as the Group Vice President of Technical Services and Support at 8x8, he has a proven track record of enhancing customer satisfaction and operational efficiency through innovative strategies. His leadership has resulted in significant improvements in customer service metrics, including a 50% reduction in escalations and a 17% increase in customer satisfaction scores. Nir's expertise spans across various domains, including cloud computing, customer relationship management, and enterprise software. He is not only a recognized leader but also an advocate for leveraging AI and machine learning to transform customer experiences. Nir holds a Bachelor's Degree in Business Administration and has been honored with multiple awards for his contributions to customer service excellence. His passion for continuous improvement and employee development sets him apart in the industry.
Nir Galpaz
Work Experience
Group Vice President Technical Services and Support at
8x8
May 2021 - Present
Vice President Technical Service and Support at
BlueJeans by Verizon
July 2018 - May 2021
Vice President Customer Service at
Mitel
September 2017 - July 2018
Vice President Customer Lifecycle and Success at
ShoreTel
August 2016 - September 2017
Vice President Global Services at
ShoreTel
September 2014 - August 2016
Senior Director Customer Service- Premium Accounts at
Juniper Networks
February 2013 - September 2014
Director, Customer Service at
Juniper Networks
September 2007 - February 2013
Manager, Ethernet Platforms and Voice Support at
Juniper Networks
May 2005 - September 2007
Manager of Application Engineering at
Kagoor
December 2004 - May 2005
Director of Technical Support at
Flexlight Networks
September 2003 - December 2004
Technical Support Engineer at
RAD
January 2000 - January 2003
Project Manager at
Ness Digital Engineering
August 1998 - September 2000
Nir Galpaz
Education
Ha'Universita Ha'Petuha, Bachelor's Degree
January 1999 - January 2004
Frequently Asked Questions about Nir Galpaz
What is Nir Galpaz email address?
Nir Galpaz's primary email address is **********@8x8.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Nir Galpaz work for?
Nir Galpaz is a Group Vice President Technical Services and Support at 8x8, a company specializing in Computer Systems Design & Related Services.
Where Nir Galpaz graduated from?
Nir Galpaz holds a degree in Business Administration And Management, General from Ha'Universita Ha'Petuha.
How can I directly contact Nir Galpaz?
To contact Nir Galpaz directly, you can use the email address **********@8x8.com. Complete contact information is available upon registration with Muraena.
Who is Nir Galpaz?
Nir Galpaz is an accomplished executive with over 25 years of experience in customer service and technical support within the technology sector. Currently serving as the Group Vice President of Technical Services and Support at 8x8, he has a proven track record of enhancing customer satisfaction and operational efficiency through innovative strategies. His leadership has resulted in significant improvements in customer service metrics, including a 50% reduction in escalations and a 17% increase in customer satisfaction scores. Nir's expertise spans across various domains, including cloud computing, customer relationship management, and enterprise software. He is not only a recognized leader but also an advocate for leveraging AI and machine learning to transform customer experiences. Nir holds a Bachelor's Degree in Business Administration and has been honored with multiple awards for his contributions to customer service excellence. His passion for continuous improvement and employee development sets him apart in the industry.
Nir`s contact details
**********@8x8.com
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