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Nir Galpaz

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Nir Galpaz

Group Vice President Technical Services and Support | 8x8

San Jose, California, United States

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Nir Galpaz

Summary

Nir Galpaz is an accomplished executive with over 25 years of experience in customer service and technical support within the technology sector. Currently serving as the Group Vice President of Technical Services and Support at 8x8, he has a proven track record of enhancing customer satisfaction and operational efficiency through innovative strategies. His leadership has resulted in significant improvements in customer service metrics, including a 50% reduction in escalations and a 17% increase in customer satisfaction scores. Nir's expertise spans across various domains, including cloud computing, customer relationship management, and enterprise software. He is not only a recognized leader but also an advocate for leveraging AI and machine learning to transform customer experiences. Nir holds a Bachelor's Degree in Business Administration and has been honored with multiple awards for his contributions to customer service excellence. His passion for continuous improvement and employee development sets him apart in the industry.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Nir Galpaz

Work Experience

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Group Vice President Technical Services and Support at

8x8

May 2021 - Present

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Vice President Technical Service and Support at

BlueJeans by Verizon

July 2018 - May 2021

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Vice President Customer Service at

Mitel

September 2017 - July 2018

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Vice President Customer Lifecycle and Success at

ShoreTel

August 2016 - September 2017

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Vice President Global Services at

ShoreTel

September 2014 - August 2016

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Senior Director Customer Service- Premium Accounts at

Juniper Networks

February 2013 - September 2014

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Director, Customer Service at

Juniper Networks

September 2007 - February 2013

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Manager, Ethernet Platforms and Voice Support at

Juniper Networks

May 2005 - September 2007

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Manager of Application Engineering at

Kagoor

December 2004 - May 2005

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Director of Technical Support at

Flexlight Networks

September 2003 - December 2004

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Technical Support Engineer at

RAD

January 2000 - January 2003

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Project Manager at

Ness Digital Engineering

August 1998 - September 2000

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Nir Galpaz

Education

Ha'Universita Ha'Petuha, Bachelor's Degree

January 1999 - January 2004

Frequently Asked Questions about Nir Galpaz

What is Nir Galpaz email address?

Nir Galpaz's primary email address is **********@8x8.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Nir Galpaz work for?

Nir Galpaz is a Group Vice President Technical Services and Support at 8x8, a company specializing in Computer Systems Design & Related Services.

Where Nir Galpaz graduated from?

Nir Galpaz holds a degree in Business Administration And Management, General from Ha'Universita Ha'Petuha.

How can I directly contact Nir Galpaz?

To contact Nir Galpaz directly, you can use the email address **********@8x8.com. Complete contact information is available upon registration with Muraena.

Who is Nir Galpaz?

Nir Galpaz is an accomplished executive with over 25 years of experience in customer service and technical support within the technology sector. Currently serving as the Group Vice President of Technical Services and Support at 8x8, he has a proven track record of enhancing customer satisfaction and operational efficiency through innovative strategies. His leadership has resulted in significant improvements in customer service metrics, including a 50% reduction in escalations and a 17% increase in customer satisfaction scores. Nir's expertise spans across various domains, including cloud computing, customer relationship management, and enterprise software. He is not only a recognized leader but also an advocate for leveraging AI and machine learning to transform customer experiences. Nir holds a Bachelor's Degree in Business Administration and has been honored with multiple awards for his contributions to customer service excellence. His passion for continuous improvement and employee development sets him apart in the industry.

Nir`s contact details

mail

**********@8x8.com

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