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Olga Rais

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Olga Rais

VP, Customer Care | LivePerson

United States

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Olga Rais

Summary

Olga Rais is a seasoned leader in customer experience, currently serving as VP of Customer Care at LivePerson. With a robust background in product management and customer success, she excels in leveraging technology to enhance service delivery, including the integration of LLM-powered bots. Olga's strategic vision is complemented by her analytical skills and an MBA, which empower her to drive cross-functional collaboration and innovation. She has a proven track record of fostering a culture of empowerment and growth within her teams. Her leadership style emphasizes respect, empathy, and professionalism, ensuring both customer satisfaction and employee engagement. Olga's extensive experience in the telecommunications sector positions her as a key player in the evolution of customer care. She is passionate about creating delightful customer interactions and is committed to continuous improvement in service offerings.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Immigrant

Professional interests

Emerging Technologies

Leadership Development

Organisational experience

Corporate Experience

Olga Rais

Work Experience

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VP, Customer Care at

LivePerson

May 2022 - Present

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Sr Director, Product Management, Strategy and Chief of Staff at

Genesys

June 2021 - May 2022

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Sr Director, Customer Success at

Genesys

March 2019 - June 2021

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Director, TAM/Optimization Architecture at

Genesys

October 2014 - March 2019

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Senior Technical Accout Manager at

Genesys

July 2008 - March 2014

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Project Manager, PMP at

Alcatel-Lucent Enterprise

September 2006 - June 2008

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Senior Tech Support Tier 3 Engineer at

Alcatel-Lucent Enterprise

September 2004 - August 2006

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QA Engineer at

Alcatel-Lucent Enterprise

November 2000 - August 2004

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Cusotmer experience data analyst at

INIT

January 1998 - June 2000

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Olga Rais

Education

University of Massachusetts Lowell, Master Of Business Administration - Mba

January 2020 - January 2024

Vytauto Didžiojo universitetas, Bachelor Of Science (Bs)

January 1996 - January 2000

Faculty of Informatics @ Vytautas Magnus University, Bachelor's Degree

Frequently Asked Questions about Olga Rais

What is Olga Rais email address?

Olga Rais's primary email address is *@liveperson.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Olga Rais work for?

Olga Rais is a VP, Customer Care at LivePerson, a company specializing in Prepackaged software.

Where Olga Rais graduated from?

Olga Rais holds a degree in Business Administration And Management, General from University of Massachusetts Lowell.

How can I directly contact Olga Rais?

To contact Olga Rais directly, you can use the email address *@liveperson.com. Complete contact information is available upon registration with Muraena.

Is Olga Rais an immigrant?

Yes, Olga Rais is an immigrant and currently based in United States

Who is Olga Rais?

Olga Rais is a seasoned leader in customer experience, currently serving as VP of Customer Care at LivePerson. With a robust background in product management and customer success, she excels in leveraging technology to enhance service delivery, including the integration of LLM-powered bots. Olga's strategic vision is complemented by her analytical skills and an MBA, which empower her to drive cross-functional collaboration and innovation. She has a proven track record of fostering a culture of empowerment and growth within her teams. Her leadership style emphasizes respect, empathy, and professionalism, ensuring both customer satisfaction and employee engagement. Olga's extensive experience in the telecommunications sector positions her as a key player in the evolution of customer care. She is passionate about creating delightful customer interactions and is committed to continuous improvement in service offerings.

Olga`s contact details

mail

*@liveperson.com

Colleagues

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Patrick Sammarco

Area Vice President Of Sales

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Fawze Abujaber

VP of SDE at LivePerson

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Hamza Waqas

VP of Engineering

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Richard Steeves

SVP, Global Partnerships

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Robin Bache

VP, Strategic Accounts EMEA

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Mike Starkey

VP Strategic Account Solutions

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Monica Greenberg

EVP, Public Policy, General Counsel and Interim Chief People Officer

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Linh Tran

SVP, Head of Product, Conversation Cloud Platform, Copilot & Voice AI

Shay Reshef

Chief Information Security Officer

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John Kelly

Area Vice President, Financial Services

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