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Otto Imken

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Otto Imken

Vice President, Head of Customer Support | Cloudflare

San Francisco, California, United States

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Otto Imken

Summary

Otto Imken is a seasoned executive with over 20 years of experience in customer support and operations management. Currently serving as the Head of Support at Cloudflare, Inc., he has a proven track record of building and scaling global support teams in both Fortune 10 and start-up environments. His expertise spans agile methodologies, business development, and strategic planning, enabling him to drive customer satisfaction and operational efficiency. Otto is known for his deep knowledge of support industry best practices and metrics, and he actively engages with industry leaders to foster innovation. His academic background in Continental Philosophy adds a unique perspective to his leadership style, emphasizing critical thinking and problem-solving. Otto's commitment to creating a supportive and effective team culture has led to significant growth in his current role, expanding the support team from 22 to over 100 members.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Startup Experience

Corporate Experience

Otto Imken

Work Experience

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Vice President, Head of Customer Support at

Cloudflare

February 2016 - Present

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Vice President of Customer Support at

Liftopia

September 2011 - November 2015

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Director of Customer Support at

Nickelodeon Direct Inc.

September 2010 - August 2011

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Worldwide Customer Support Manager at

Snapfish

June 2006 - September 2010

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Worldwide Customer Support Manager at

Hewlett Packard Enterprise

June 2006 - September 2010

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Customer Support Manager at

ZINIO

December 2003 - November 2005

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Director of Privacy and Standards at

Jtp Usa Inc

August 2001 - November 2002

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Director of Advertising Operations at

Jtp Usa Inc

August 2000 - August 2001

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Customer Support Manager at

Jtp Usa Inc

January 1999 - January 2000

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Customer Support Supervisor at

Whole Earth Networks

January 1997 - January 1999

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Otto Imken

Education

University of Warwick, Ph.D.

January 1993 - January 1998

Pennsylvania State University, M.A.

January 1991 - January 1993

Trinity University, B.A. With Honors

January 1987 - January 1991

Frequently Asked Questions about Otto Imken

What is Otto Imken email address?

Otto Imken's primary email address is **********@cloudflare.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Otto Imken work for?

Otto Imken is a Vice President, Head of Customer Support at Cloudflare, a company specializing in Computer storage devices.

Where Otto Imken graduated from?

Otto Imken holds a degree in Continental Philosophy from University of Warwick.

How can I directly contact Otto Imken?

To contact Otto Imken directly, you can use the email address **********@cloudflare.com. Complete contact information is available upon registration with Muraena.

Who is Otto Imken?

Otto Imken is a seasoned executive with over 20 years of experience in customer support and operations management. Currently serving as the Head of Support at Cloudflare, Inc., he has a proven track record of building and scaling global support teams in both Fortune 10 and start-up environments. His expertise spans agile methodologies, business development, and strategic planning, enabling him to drive customer satisfaction and operational efficiency. Otto is known for his deep knowledge of support industry best practices and metrics, and he actively engages with industry leaders to foster innovation. His academic background in Continental Philosophy adds a unique perspective to his leadership style, emphasizing critical thinking and problem-solving. Otto's commitment to creating a supportive and effective team culture has led to significant growth in his current role, expanding the support team from 22 to over 100 members.

Otto`s contact details

mail

**********@cloudflare.com

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