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Otto Imken
Otto Imken
Vice President, Head of Customer Support | Cloudflare
San Francisco, California, United States
Otto Imken
Summary
Otto Imken is a seasoned executive with over 20 years of experience in customer support and operations management. Currently serving as the Head of Support at Cloudflare, Inc., he has a proven track record of building and scaling global support teams in both Fortune 10 and start-up environments. His expertise spans agile methodologies, business development, and strategic planning, enabling him to drive customer satisfaction and operational efficiency. Otto is known for his deep knowledge of support industry best practices and metrics, and he actively engages with industry leaders to foster innovation. His academic background in Continental Philosophy adds a unique perspective to his leadership style, emphasizing critical thinking and problem-solving. Otto's commitment to creating a supportive and effective team culture has led to significant growth in his current role, expanding the support team from 22 to over 100 members.
Otto Imken
Work Experience
Vice President, Head of Customer Support at
Cloudflare
February 2016 - Present
Vice President of Customer Support at
Liftopia
September 2011 - November 2015
Director of Customer Support at
Nickelodeon Direct Inc.
September 2010 - August 2011
Worldwide Customer Support Manager at
Snapfish
June 2006 - September 2010
Worldwide Customer Support Manager at
Hewlett Packard Enterprise
June 2006 - September 2010
Customer Support Manager at
ZINIO
December 2003 - November 2005
Director of Privacy and Standards at
Jtp Usa Inc
August 2001 - November 2002
Director of Advertising Operations at
Jtp Usa Inc
August 2000 - August 2001
Customer Support Manager at
Jtp Usa Inc
January 1999 - January 2000
Customer Support Supervisor at
Whole Earth Networks
January 1997 - January 1999
Otto Imken
Education
University of Warwick, Ph.D.
January 1993 - January 1998
Pennsylvania State University, M.A.
January 1991 - January 1993
Trinity University, B.A. With Honors
January 1987 - January 1991
Frequently Asked Questions about Otto Imken
What is Otto Imken email address?
Otto Imken's primary email address is **********@cloudflare.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Otto Imken work for?
Otto Imken is a Vice President, Head of Customer Support at Cloudflare, a company specializing in Computer storage devices.
Where Otto Imken graduated from?
Otto Imken holds a degree in Continental Philosophy from University of Warwick.
How can I directly contact Otto Imken?
To contact Otto Imken directly, you can use the email address **********@cloudflare.com. Complete contact information is available upon registration with Muraena.
Who is Otto Imken?
Otto Imken is a seasoned executive with over 20 years of experience in customer support and operations management. Currently serving as the Head of Support at Cloudflare, Inc., he has a proven track record of building and scaling global support teams in both Fortune 10 and start-up environments. His expertise spans agile methodologies, business development, and strategic planning, enabling him to drive customer satisfaction and operational efficiency. Otto is known for his deep knowledge of support industry best practices and metrics, and he actively engages with industry leaders to foster innovation. His academic background in Continental Philosophy adds a unique perspective to his leadership style, emphasizing critical thinking and problem-solving. Otto's commitment to creating a supportive and effective team culture has led to significant growth in his current role, expanding the support team from 22 to over 100 members.
Otto`s contact details
**********@cloudflare.com
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