Directory

>

Richard Welch

avatar

Richard Welch

Sr. Vice President - Customer Experience | Veracross

Upton, Massachusetts, United States

View contact details (it's free)

Richard Welch

Summary

Richard Welch is a seasoned Chief Customer Officer with extensive experience in customer success and operations within the software industry. With a strong background in business intelligence, cloud computing, and customer relationship management, he has demonstrated a unique ability to align operational strategies with company goals to enhance customer satisfaction and drive revenue growth. His leadership style emphasizes collaboration, mentorship, and the development of high-performing teams. Richard's track record includes successfully implementing customer care programs that significantly improved retention rates and customer satisfaction scores. He has held executive roles in various organizations, where he has managed large teams and complex operational structures. His educational foundation in Mechanical Engineering from Worcester Polytechnic Institute complements his technical expertise in the software domain. Richard is passionate about leveraging customer feedback to create impactful strategies that foster long-term business relationships.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Startup Experience

Richard Welch

Work Experience

company logo

Sr. Vice President - Customer Experience at

Veracross

April 2019 - Present

company logo

Independent Consultant at

Self-Employed

November 2018 - March 2019

company logo

EVP Customer Success and Chief Customer Officer at

Ipswitch, Inc.

January 2014 - March 2018

πŸ’Ό

Vice President - Worldwide Customer Services and Operations at

Dassault Systemes Solidworks

January 2005 - January 2014

πŸ’Ό

Vice President - Global Services at

Netegrity

January 2003 - January 2005

company logo

Vice President – Customer Support and Global Services at

Art Technology Group

January 2000 - January 2003

company logo

Senior Vice President - Customer Support Global Services at

PTC

January 1989 - January 2000

company logo

Vice President, Director, Manager and Group Leader for Support Services and Quality Assurance at

PTC

January 1989 - January 1998

πŸ’Ό

Developer and Senior Quality Assurance Engineer at

PRIME COMPUTER

January 1984 - January 1989

πŸ’Ό

Developer and Senior Quality Assurance Engineer at

Stone And Webster

January 1982 - January 1984

Logos provided by Logo.dev

Richard Welch

Education

Worcester Polytechnic Institute, Bs

January 1978 - January 1982

Frequently Asked Questions about Richard Welch

What is Richard Welch email address?

Richard Welch's primary email address is *************@3ds.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Richard Welch work for?

Richard Welch is a Sr. Vice President - Customer Experience at Veracross, a company specializing in Prepackaged software.

Where Richard Welch graduated from?

Richard Welch holds a degree in Mechanical Engineering from Worcester Polytechnic Institute.

How can I directly contact Richard Welch?

To contact Richard Welch directly, you can use the email address *************@3ds.com. Complete contact information is available upon registration with Muraena.

Who is Richard Welch?

Richard Welch is a seasoned Chief Customer Officer with extensive experience in customer success and operations within the software industry. With a strong background in business intelligence, cloud computing, and customer relationship management, he has demonstrated a unique ability to align operational strategies with company goals to enhance customer satisfaction and drive revenue growth. His leadership style emphasizes collaboration, mentorship, and the development of high-performing teams. Richard's track record includes successfully implementing customer care programs that significantly improved retention rates and customer satisfaction scores. He has held executive roles in various organizations, where he has managed large teams and complex operational structures. His educational foundation in Mechanical Engineering from Worcester Polytechnic Institute complements his technical expertise in the software domain. Richard is passionate about leveraging customer feedback to create impactful strategies that foster long-term business relationships.

Richard`s contact details

mail

*************@3ds.com

*************@veracross.com

Colleagues

avatar
Andy Shanley Cpa

VP, Controller

avatar
Ryan Irwin

Vice President, Information Technology & Business Systems

avatar
Mike Agostino

Chief Professional Services Officer

avatar
Beth Brickel

Chief People Officer

avatar
David Chambless

Chief Revenue Officer (CRO)

avatar
Jeff Fraser

Chief Technology Officer

Caitlin Parker

Vice President of Support Services

Jessica Wallis

Chief Product Officer

avatar
Wyatt Clemmer

Vice President, Global Revenue Operations

avatar
Michael Martell

Chief Information Security Officer, VP Engineering

View Contact details (it's free)
Request Profile Removal