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Richard Welch
Richard Welch
Sr. Vice President - Customer Experience | Veracross
Upton, Massachusetts, United States
Richard Welch
Summary
Richard Welch is a seasoned Chief Customer Officer with extensive experience in customer success and operations within the software industry. With a strong background in business intelligence, cloud computing, and customer relationship management, he has demonstrated a unique ability to align operational strategies with company goals to enhance customer satisfaction and drive revenue growth. His leadership style emphasizes collaboration, mentorship, and the development of high-performing teams. Richard's track record includes successfully implementing customer care programs that significantly improved retention rates and customer satisfaction scores. He has held executive roles in various organizations, where he has managed large teams and complex operational structures. His educational foundation in Mechanical Engineering from Worcester Polytechnic Institute complements his technical expertise in the software domain. Richard is passionate about leveraging customer feedback to create impactful strategies that foster long-term business relationships.
Richard Welch
Work Experience
Sr. Vice President - Customer Experience at
Veracross
April 2019 - Present
Independent Consultant at
Self-Employed
November 2018 - March 2019
EVP Customer Success and Chief Customer Officer at
Ipswitch, Inc.
January 2014 - March 2018
Vice President - Worldwide Customer Services and Operations at
Dassault Systemes Solidworks
January 2005 - January 2014
Vice President - Global Services at
Netegrity
January 2003 - January 2005
Vice President β Customer Support and Global Services at
Art Technology Group
January 2000 - January 2003
Senior Vice President - Customer Support Global Services at
PTC
January 1989 - January 2000
Vice President, Director, Manager and Group Leader for Support Services and Quality Assurance at
PTC
January 1989 - January 1998
Developer and Senior Quality Assurance Engineer at
PRIME COMPUTER
January 1984 - January 1989
Developer and Senior Quality Assurance Engineer at
Stone And Webster
January 1982 - January 1984
Richard Welch
Education
Worcester Polytechnic Institute, Bs
January 1978 - January 1982
Frequently Asked Questions about Richard Welch
What is Richard Welch email address?
Richard Welch's primary email address is *************@3ds.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Richard Welch work for?
Richard Welch is a Sr. Vice President - Customer Experience at Veracross, a company specializing in Prepackaged software.
Where Richard Welch graduated from?
Richard Welch holds a degree in Mechanical Engineering from Worcester Polytechnic Institute.
How can I directly contact Richard Welch?
To contact Richard Welch directly, you can use the email address *************@3ds.com. Complete contact information is available upon registration with Muraena.
Who is Richard Welch?
Richard Welch is a seasoned Chief Customer Officer with extensive experience in customer success and operations within the software industry. With a strong background in business intelligence, cloud computing, and customer relationship management, he has demonstrated a unique ability to align operational strategies with company goals to enhance customer satisfaction and drive revenue growth. His leadership style emphasizes collaboration, mentorship, and the development of high-performing teams. Richard's track record includes successfully implementing customer care programs that significantly improved retention rates and customer satisfaction scores. He has held executive roles in various organizations, where he has managed large teams and complex operational structures. His educational foundation in Mechanical Engineering from Worcester Polytechnic Institute complements his technical expertise in the software domain. Richard is passionate about leveraging customer feedback to create impactful strategies that foster long-term business relationships.
Richard`s contact details
*************@3ds.com
*************@veracross.com
Colleagues
VP, Controller
Vice President, Information Technology & Business Systems
Chief Professional Services Officer
Chief People Officer
Chief Revenue Officer (CRO)
Chief Technology Officer
Vice President of Support Services
Chief Product Officer
Vice President, Global Revenue Operations
Chief Information Security Officer, VP Engineering