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Ryan Holmes

Ryan Holmes

VP - Command Center | RoundPoint Mortgage Servicing LLC

United States

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Ryan Holmes

Summary

Ryan Holmes is a seasoned professional with over two decades of experience in workforce management and optimization, currently serving as the Vice President of Command Center at RoundPoint Mortgage. His expertise spans across various facets of analytics, including forecasting, scheduling, and contact strategy, making him a pivotal asset in enhancing customer experience and operational efficiency. Ryan has held multiple leadership positions, showcasing his ability to guide teams through complex challenges in the mortgage servicing industry. His educational background includes studies at the University of North Texas and Paris Junior College, contributing to his solid foundation in business processes. With a keen interest in emerging technologies and process improvement, Ryan continuously seeks innovative solutions to drive organizational success. He is dedicated to fostering a culture of excellence and adaptability within his teams, ensuring alignment with strategic goals. His journey reflects a commitment to professional growth and a passion for leveraging analytics to optimize performance.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Ryan Holmes

Work Experience

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VP - Command Center at

RoundPoint Mortgage Servicing LLC

March 2021 - Present

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AVP, Workforce Optimization at

RoundPoint Mortgage Servicing LLC

June 2016 - March 2021

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AVP, Workforce Management at

Mr Cooper

January 2015 - June 2016

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Manager, Workforce Management at

Ocwen Financial Corporation - US

July 2014 - January 2015

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Workforce Management Supervisor at

Ocwen Financial Corporation - US

July 2013 - July 2014

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Scheduling & Forecasting Workforce Analyst at

Ocwen Financial Corporation - US

March 2010 - July 2013

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Sr Workforce Analyst at

Chase

January 2010 - March 2010

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Workforce Analyst at

Citi

July 2006 - January 2010

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Workforce Manager at

Tcim Services

December 2005 - July 2006

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Workforce Reporting Analyst at

Tcim Services

June 2004 - December 2005

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Workforce Analyst at

Tcim Services

May 2002 - June 2004

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Telephone Associate at

Tcim Services

May 2000 - May 2002

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Ryan Holmes

Education

University of North Texas

January 2007 - January 2011

Paris Junior College

January 2000 - January 2002

Frequently Asked Questions about Ryan Holmes

What is Ryan Holmes email address?

Ryan Holmes's primary email address is ***********@roundpointmortgage.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Ryan Holmes work for?

Ryan Holmes is a VP - Command Center at RoundPoint Mortgage Servicing LLC, a company specializing in Functions related to depository banking.

Where Ryan Holmes graduated from?

Ryan Holmes holds a degree in from University of North Texas.

How can I directly contact Ryan Holmes?

To contact Ryan Holmes directly, you can use the email address ***********@roundpointmortgage.com. Complete contact information is available upon registration with Muraena.

Who is Ryan Holmes?

Ryan Holmes is a seasoned professional with over two decades of experience in workforce management and optimization, currently serving as the Vice President of Command Center at RoundPoint Mortgage. His expertise spans across various facets of analytics, including forecasting, scheduling, and contact strategy, making him a pivotal asset in enhancing customer experience and operational efficiency. Ryan has held multiple leadership positions, showcasing his ability to guide teams through complex challenges in the mortgage servicing industry. His educational background includes studies at the University of North Texas and Paris Junior College, contributing to his solid foundation in business processes. With a keen interest in emerging technologies and process improvement, Ryan continuously seeks innovative solutions to drive organizational success. He is dedicated to fostering a culture of excellence and adaptability within his teams, ensuring alignment with strategic goals. His journey reflects a commitment to professional growth and a passion for leveraging analytics to optimize performance.

Ryan`s contact details

mail

***********@roundpointmortgage.com

Colleagues

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Larry Tyler Ii

SVP of Customer Care

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Leanne Potter

VP Product Management

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Samuel Rosenfeld

Vice President-Solutions Architect

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Nathan Bouchér

EVP, General Counsel

Shannon Ravenscroft

Vice President Program Management

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Edward Best

Vice President Document Custody & Collateral Services

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Katie Needham

Vice President Customer Experience

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Katy Roskam

VP - Acquisition & Service Transfers

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Daniel Mcdermott

Vice President

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