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Sami Hamood
Sami Hamood
Vice President Customer Success | Genesys
Spain
Sami Hamood
Summary
Sami Hamood is a seasoned executive with over 20 years of international experience in transforming customer engagement and technology operations. Currently serving as the Vice President of Customer Success at Genesys, he leads initiatives aimed at transitioning to Global Cloud/SaaS delivery models. Sami has a robust background in account management, business process improvement, and project management, particularly within the prepackaged software industry. His leadership experience spans across various roles at Genesys, where he has significantly contributed to professional services and customer success strategies. Additionally, Sami's expertise in cloud computing and telecommunications positions him as a thought leader in the customer experience domain. He is passionate about driving innovation and fostering collaboration in the digital landscape. His educational foundation in Mechanical Engineering from The University of Manchester complements his technical acumen.
Sami Hamood
Work Experience
Vice President Customer Success at
Genesys
February 2024 - Present
Senior Director Customer Success & Services at
Genesys
February 2022 - February 2024
Director Professional Services at
Genesys
April 2019 - February 2022
Senior Manager Professional Services at
Genesys
February 2018 - March 2019
Cloud Engagement Manager (EMEA) at
Genesys
December 2016 - January 2018
Engagement Manager EMEA at
Genesys
August 2013 - November 2016
Services Account Manager (EMEA) at
Genesys
August 2016 - November 2016
Project Manager, Professional Services at
Genesys Telecommunications Laboratories
December 2007 - August 2013
Project Engineer at
FedEx
January 2001 - April 2007
Project Manager at
STARBUCKS COFFEE COMPANY
July 1996 - March 2000
Sami Hamood
Education
The University of Manchester, Beng (Hons)
Frequently Asked Questions about Sami Hamood
What is Sami Hamood email address?
Sami Hamood's primary email address is ***********@genesyslab.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Sami Hamood work for?
Sami Hamood is a Vice President Customer Success at Genesys, a company specializing in Prepackaged software.
Where Sami Hamood graduated from?
Sami Hamood holds a degree in Mechanical Engineering from The University of Manchester.
How can I directly contact Sami Hamood?
To contact Sami Hamood directly, you can use the email address ***********@genesyslab.com. Complete contact information is available upon registration with Muraena.
Who is Sami Hamood?
Sami Hamood is a seasoned executive with over 20 years of international experience in transforming customer engagement and technology operations. Currently serving as the Vice President of Customer Success at Genesys, he leads initiatives aimed at transitioning to Global Cloud/SaaS delivery models. Sami has a robust background in account management, business process improvement, and project management, particularly within the prepackaged software industry. His leadership experience spans across various roles at Genesys, where he has significantly contributed to professional services and customer success strategies. Additionally, Sami's expertise in cloud computing and telecommunications positions him as a thought leader in the customer experience domain. He is passionate about driving innovation and fostering collaboration in the digital landscape. His educational foundation in Mechanical Engineering from The University of Manchester complements his technical acumen.
Sami`s contact details
***********@genesyslab.com
***********@inin.com
***********@genesys.com
Colleagues
Vice President Customer Success Strategy and Adoption
Board Member
VP of Engineering
Vice President, Country Manager and Representative Director, Japan
President & CEO
Vice President, Global Healthcare Practice
Chief Tax Officer
SVP Strategy
SVP, Genesys Cloud
CSS Director & APAC CTO