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Sami Hamood

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Sami Hamood

Vice President Customer Success | Genesys

Spain

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Sami Hamood

Summary

Sami Hamood is a seasoned executive with over 20 years of international experience in transforming customer engagement and technology operations. Currently serving as the Vice President of Customer Success at Genesys, he leads initiatives aimed at transitioning to Global Cloud/SaaS delivery models. Sami has a robust background in account management, business process improvement, and project management, particularly within the prepackaged software industry. His leadership experience spans across various roles at Genesys, where he has significantly contributed to professional services and customer success strategies. Additionally, Sami's expertise in cloud computing and telecommunications positions him as a thought leader in the customer experience domain. He is passionate about driving innovation and fostering collaboration in the digital landscape. His educational foundation in Mechanical Engineering from The University of Manchester complements his technical acumen.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Sami Hamood

Work Experience

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Vice President Customer Success at

Genesys

February 2024 - Present

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Senior Director Customer Success & Services at

Genesys

February 2022 - February 2024

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Director Professional Services at

Genesys

April 2019 - February 2022

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Senior Manager Professional Services at

Genesys

February 2018 - March 2019

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Cloud Engagement Manager (EMEA) at

Genesys

December 2016 - January 2018

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Engagement Manager EMEA at

Genesys

August 2013 - November 2016

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Services Account Manager (EMEA) at

Genesys

August 2016 - November 2016

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Project Manager, Professional Services at

Genesys Telecommunications Laboratories

December 2007 - August 2013

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Project Engineer at

FedEx

January 2001 - April 2007

💼

Project Manager at

STARBUCKS COFFEE COMPANY

July 1996 - March 2000

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Sami Hamood

Education

Frequently Asked Questions about Sami Hamood

What is Sami Hamood email address?

Sami Hamood's primary email address is ***********@genesyslab.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Sami Hamood work for?

Sami Hamood is a Vice President Customer Success at Genesys, a company specializing in Prepackaged software.

Where Sami Hamood graduated from?

Sami Hamood holds a degree in Mechanical Engineering from The University of Manchester.

How can I directly contact Sami Hamood?

To contact Sami Hamood directly, you can use the email address ***********@genesyslab.com. Complete contact information is available upon registration with Muraena.

Who is Sami Hamood?

Sami Hamood is a seasoned executive with over 20 years of international experience in transforming customer engagement and technology operations. Currently serving as the Vice President of Customer Success at Genesys, he leads initiatives aimed at transitioning to Global Cloud/SaaS delivery models. Sami has a robust background in account management, business process improvement, and project management, particularly within the prepackaged software industry. His leadership experience spans across various roles at Genesys, where he has significantly contributed to professional services and customer success strategies. Additionally, Sami's expertise in cloud computing and telecommunications positions him as a thought leader in the customer experience domain. He is passionate about driving innovation and fostering collaboration in the digital landscape. His educational foundation in Mechanical Engineering from The University of Manchester complements his technical acumen.

Sami`s contact details

mail

***********@genesyslab.com

***********@inin.com

***********@genesys.com

Colleagues

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Salvina Pluchino

Vice President Customer Success Strategy and Adoption

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Olivier Jouve

Board Member

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Seamus Hayes

VP of Engineering

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Paul Ricci

Vice President, Country Manager and Representative Director, Japan

Paul Segre

President & CEO

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Tara Mahoney

Vice President, Global Healthcare Practice

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Peter Chapman

Chief Tax Officer

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Peter Graf

SVP Strategy

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Alex Ball

SVP, Genesys Cloud

Alan Ball

CSS Director & APAC CTO

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