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Sean Ilenrey

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Sean Ilenrey

Instructor | Pavilion

Atlanta, Georgia, United States

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Sean Ilenrey

Summary

Sean Ilenrey is a dynamic VP of Support at Dutchie, recognized as a 2024 Top 50 CX Influencer and the author of the bestseller 'You Don’t Owe Happiness'. With over 20 years in the Customer Experience industry, he has transformed his life from a homeless high school dropout to an award-winning executive. His expertise spans international leadership, workforce management, and operational excellence, having successfully launched departments across Latin America and the Philippines. Sean is passionate about leadership development and diversity initiatives, serving as an Executive Sponsor for programs that foster talent within his organization. His strategic insights have significantly improved customer satisfaction and operational efficiency at Dutchie. He is committed to empowering others and believes in the power of value-centric leadership to drive employee engagement and success.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Sean Ilenrey

Work Experience

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Instructor at

Pavilion

March 2024 - Present

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Vice President, Customer Support at

Dutchie

April 2022 - Present

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Professional Speaker at

Seanilenrey Com

August 2021 - Present

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Sr. Director, Workforce Management at

Toast

January 2021 - April 2022

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Director, Workforce Management at

Comcast

October 2018 - January 2021

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Director, Workforce Management at

Alorica

February 2017 - October 2018

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Vice President, Contact Center Operations & Customer Success at

Donnelly Communications, Inc.

May 2015 - February 2017

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Co-Founder at

Jogo, LLC (JogoCoffee.com)

July 2014 - July 2015

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Global Manager, Workforce Management at

ResultsCX

September 2010 - May 2015

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Various Frontline Positions at

Customer Service Industry

June 2001 - September 2010

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Sean Ilenrey

Education

Gainesville State College, Bachelor's Program

Gwinnett Technical College, Associate's Program

Walgreens Pharmacy Technician Certification Program (ASHP), Certification

Frequently Asked Questions about Sean Ilenrey

What is Sean Ilenrey email address?

Sean Ilenrey's primary email address is ************@dutchie.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Sean Ilenrey work for?

Sean Ilenrey is a Instructor at Pavilion, a company specializing in Skilled nursing care facilities.

Where Sean Ilenrey graduated from?

Sean Ilenrey holds a degree in Communication And Media Studies from Gainesville State College.

How can I directly contact Sean Ilenrey?

To contact Sean Ilenrey directly, you can use the email address ************@dutchie.com. Complete contact information is available upon registration with Muraena.

Who is Sean Ilenrey?

Sean Ilenrey is a dynamic VP of Support at Dutchie, recognized as a 2024 Top 50 CX Influencer and the author of the bestseller 'You Don’t Owe Happiness'. With over 20 years in the Customer Experience industry, he has transformed his life from a homeless high school dropout to an award-winning executive. His expertise spans international leadership, workforce management, and operational excellence, having successfully launched departments across Latin America and the Philippines. Sean is passionate about leadership development and diversity initiatives, serving as an Executive Sponsor for programs that foster talent within his organization. His strategic insights have significantly improved customer satisfaction and operational efficiency at Dutchie. He is committed to empowering others and believes in the power of value-centric leadership to drive employee engagement and success.

Sean`s contact details

mail

************@dutchie.com

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