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Sheila Williams

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Sheila Williams

Vice President, Client Engagement | Broadvoice

Emeryville, California, United States

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Sheila Williams

Summary

Sheila Williams is a seasoned strategic executive leader with extensive experience in client engagement and operations management within the telecommunications sector. Currently serving as Vice President of Client Engagement at Broadvoice, she leverages her skills in account management, business process improvement, and team leadership to drive customer satisfaction and loyalty. Sheila's career spans over two decades, during which she has held various leadership roles across multiple organizations, showcasing her ability to adapt and thrive in dynamic environments. She is passionate about coaching and mentoring, helping to develop the next generation of leaders in her field. Sheila's expertise in utilizing technology, such as chatbots and IVR systems, positions her at the forefront of innovation in customer service. Her commitment to strategic partnerships and performance metrics has consistently resulted in enhanced operational efficiency and client retention. Sheila's professional journey reflects her dedication to excellence and her proactive approach to problem-solving.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Sheila Williams

Work Experience

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Vice President, Client Engagement at

Broadvoice

December 2021 - Present

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Director, Call Center Operations at

Broadvoice

March 2021 - December 2021

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Director of Operations & Project Management at

XCast Labs, Inc

October 2010 - January 2020

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Manager, Client Experience at

Bella Pictures

July 2008 - August 2009

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Supervisor, Employee Solution Center at

TriNet

August 2006 - June 2008

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Manager, Implementation of Strategic & Major Accounts at

Trimble Inc.

April 2005 - August 2006

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Regional Retention Manager, Pacific Region at

XO Communications

June 2003 - December 2004

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Regional Customer Service Manager, West Region at

INAP

June 2000 - July 2002

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Frequently Asked Questions about Sheila Williams

What is Sheila Williams email address?

Sheila Williams's primary email address is ******@broadvoice.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Sheila Williams work for?

Sheila Williams is a Vice President, Client Engagement at Broadvoice, a company specializing in Radiotelephone communication.

How can I directly contact Sheila Williams?

To contact Sheila Williams directly, you can use the email address ******@broadvoice.com. Complete contact information is available upon registration with Muraena.

Who is Sheila Williams?

Sheila Williams is a seasoned strategic executive leader with extensive experience in client engagement and operations management within the telecommunications sector. Currently serving as Vice President of Client Engagement at Broadvoice, she leverages her skills in account management, business process improvement, and team leadership to drive customer satisfaction and loyalty. Sheila's career spans over two decades, during which she has held various leadership roles across multiple organizations, showcasing her ability to adapt and thrive in dynamic environments. She is passionate about coaching and mentoring, helping to develop the next generation of leaders in her field. Sheila's expertise in utilizing technology, such as chatbots and IVR systems, positions her at the forefront of innovation in customer service. Her commitment to strategic partnerships and performance metrics has consistently resulted in enhanced operational efficiency and client retention. Sheila's professional journey reflects her dedication to excellence and her proactive approach to problem-solving.

Sheila`s contact details

mail

******@broadvoice.com

Colleagues

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George Mitsopoulos

Chief Operating Officer

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Kim Goodwin

Chief Revenue Officer (CRO)

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João Camarate

Chief Product Officer

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Timothy Petch

Vice President, Strategic Sales

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Kari Carruolo Phr

Vice President, Employee Experience

Dean Russ

Director of Infrastructure

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Jason Thompson

Vice President Client Enablement

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Jason Shawgo

Vice President, Channel Sales - East

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