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Stephen Butler
Stephen Butler
Vice President, Shared Service (Customer Service/Communications/Training) | Universal Service Administrative Co. (USAC)
Ashburn, Virginia, United States
Stephen Butler
Summary
Stephen Butler is a seasoned leader with over 20 years of experience in project and program management, currently serving as Vice President of Shared Services at USAC. His extensive background encompasses a wide range of operational functions, including customer service, strategic planning, and program development. Stephen has a proven track record of enhancing operational performance and driving customer satisfaction through innovative solutions and effective team leadership. His expertise in managing large teams and complex projects has led to significant improvements in service delivery and operational efficiency. Notably, he has successfully overseen the implementation of strategic initiatives that resulted in substantial cost savings and enhanced service capabilities. Stephen is passionate about fostering collaboration and building trust among stakeholders to achieve organizational goals. His commitment to continuous improvement and excellence in customer experience sets him apart in his field.
Stephen Butler
Work Experience
Vice President, Shared Service (Customer Service/Communications/Training) at
Universal Service Administrative Co. (USAC)
August 2021 - Present
Senior Director – Program Management, Lifeline at
Universal Service Administrative Co. (USAC)
March 2020 - August 2021
Senior Director – Shared Services/Customer Service at
Universal Service Administrative Co. (USAC)
January 2017 - March 2020
Vice President at
CX Solutions
September 2011 - January 2017
Senior Manager – Sales and Marketing Operations at
DIRECTV
November 2009 - August 2011
Sr Consultant (Contract position) at
Tmng Global
August 2009 - October 2009
Director, Practices at
Tarp Worldwide
March 2008 - July 2009
Sr. Manager at
AOL
May 2005 - December 2007
Senior Program Manager at
Aol
November 2004 - May 2005
Program Manager at
Aol
May 2003 - October 2004
Account Manager at
Prism Group
March 2000 - April 2003
Branch Manager at
Enterprise
August 1993 - February 2000
Stephen Butler
Education
Frequently Asked Questions about Stephen Butler
What is Stephen Butler email address?
Stephen Butler's primary email address is **************@usac.org. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Stephen Butler work for?
Stephen Butler is a Vice President, Shared Service (Customer Service/Communications/Training) at Universal Service Administrative Co. (USAC), a company specializing in Radiotelephone communication.
Where Stephen Butler graduated from?
Stephen Butler holds a degree in Business Manager from Mount Saint Mary College.
How can I directly contact Stephen Butler?
To contact Stephen Butler directly, you can use the email address **************@usac.org. Complete contact information is available upon registration with Muraena.
Who is Stephen Butler?
Stephen Butler is a seasoned leader with over 20 years of experience in project and program management, currently serving as Vice President of Shared Services at USAC. His extensive background encompasses a wide range of operational functions, including customer service, strategic planning, and program development. Stephen has a proven track record of enhancing operational performance and driving customer satisfaction through innovative solutions and effective team leadership. His expertise in managing large teams and complex projects has led to significant improvements in service delivery and operational efficiency. Notably, he has successfully overseen the implementation of strategic initiatives that resulted in substantial cost savings and enhanced service capabilities. Stephen is passionate about fostering collaboration and building trust among stakeholders to achieve organizational goals. His commitment to continuous improvement and excellence in customer experience sets him apart in his field.
Stephen`s contact details
**************@usac.org
Colleagues
Chief Human Resources Officer (CHRO)
Vice President, Audit & Assurance
Vice President of Lifeline and Affordable Connectivity Program
Vice President and General Counsel
Vice President
Director of Sales
Vice President
Chief Information Security Officer
Chief Operating Officer
Treasurer and Chairwomen of the Finance Committee