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Stephen Butler

Stephen Butler

Vice President, Shared Service (Customer Service/Communications/Training) | Universal Service Administrative Co. (USAC)

Ashburn, Virginia, United States

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Stephen Butler

Summary

Stephen Butler is a seasoned leader with over 20 years of experience in project and program management, currently serving as Vice President of Shared Services at USAC. His extensive background encompasses a wide range of operational functions, including customer service, strategic planning, and program development. Stephen has a proven track record of enhancing operational performance and driving customer satisfaction through innovative solutions and effective team leadership. His expertise in managing large teams and complex projects has led to significant improvements in service delivery and operational efficiency. Notably, he has successfully overseen the implementation of strategic initiatives that resulted in substantial cost savings and enhanced service capabilities. Stephen is passionate about fostering collaboration and building trust among stakeholders to achieve organizational goals. His commitment to continuous improvement and excellence in customer experience sets him apart in his field.

General

Specialist

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Sustainability

Organisational experience

Corporate Experience

Consulting Experience

Stephen Butler

Work Experience

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Vice President, Shared Service (Customer Service/Communications/Training) at

Universal Service Administrative Co. (USAC)

August 2021 - Present

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Senior Director – Program Management, Lifeline at

Universal Service Administrative Co. (USAC)

March 2020 - August 2021

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Senior Director – Shared Services/Customer Service at

Universal Service Administrative Co. (USAC)

January 2017 - March 2020

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Vice President at

CX Solutions

September 2011 - January 2017

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Senior Manager – Sales and Marketing Operations at

DIRECTV

November 2009 - August 2011

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Sr Consultant (Contract position) at

Tmng Global

August 2009 - October 2009

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Director, Practices at

Tarp Worldwide

March 2008 - July 2009

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Sr. Manager at

AOL

May 2005 - December 2007

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Senior Program Manager at

Aol

November 2004 - May 2005

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Program Manager at

Aol

May 2003 - October 2004

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Account Manager at

Prism Group

March 2000 - April 2003

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Branch Manager at

Enterprise

August 1993 - February 2000

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Stephen Butler

Education

Frequently Asked Questions about Stephen Butler

What is Stephen Butler email address?

Stephen Butler's primary email address is **************@usac.org. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Stephen Butler work for?

Stephen Butler is a Vice President, Shared Service (Customer Service/Communications/Training) at Universal Service Administrative Co. (USAC), a company specializing in Radiotelephone communication.

Where Stephen Butler graduated from?

Stephen Butler holds a degree in Business Manager from Mount Saint Mary College.

How can I directly contact Stephen Butler?

To contact Stephen Butler directly, you can use the email address **************@usac.org. Complete contact information is available upon registration with Muraena.

Who is Stephen Butler?

Stephen Butler is a seasoned leader with over 20 years of experience in project and program management, currently serving as Vice President of Shared Services at USAC. His extensive background encompasses a wide range of operational functions, including customer service, strategic planning, and program development. Stephen has a proven track record of enhancing operational performance and driving customer satisfaction through innovative solutions and effective team leadership. His expertise in managing large teams and complex projects has led to significant improvements in service delivery and operational efficiency. Notably, he has successfully overseen the implementation of strategic initiatives that resulted in substantial cost savings and enhanced service capabilities. Stephen is passionate about fostering collaboration and building trust among stakeholders to achieve organizational goals. His commitment to continuous improvement and excellence in customer experience sets him apart in his field.

Stephen`s contact details

mail

**************@usac.org

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Erin Williams

Vice President and General Counsel

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Chris Beyerhelm

Vice President

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David Wernick

Director of Sales

Craig Davis

Vice President

Jeremy Hayes

Chief Information Security Officer

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Mark Sweeney

Chief Operating Officer

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Radha Sekar

Treasurer and Chairwomen of the Finance Committee

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