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Steven Rivera
Steven Rivera
Vice President Customer Experience | Scentbird
United States
Steven Rivera
Summary
Steven Rivera is a seasoned professional with over 15 years of experience in customer experience and service management. Currently serving as the Vice President of Customer Experience at Scentbird, he is dedicated to transforming customer interactions into seamless and engaging experiences that drive business growth. His career spans various leadership roles where he has successfully implemented customer-centric strategies and optimized service delivery across multiple channels. Steven's expertise in CRM, business development, and cross-functional collaboration has positioned him as a key influencer within his organization, working closely with senior leadership to align customer experience initiatives with strategic business objectives. He is passionate about fostering a culture of excellence in customer service and continuously seeks innovative approaches to enhance customer satisfaction. An advocate for leveraging technology in customer relations, Steven aims to redefine the customer journey in the evolving digital landscape. His academic background in Computer and Information Systems Security complements his professional skills, making him well-versed in the intersection of technology and customer service.
Steven Rivera
Work Experience
Vice President Customer Experience at
Scentbird
January 2020 - Present
Director of Customer Service at
Scentbird
November 2018 - January 2021
Director of Customer Experience at
Horizon Group Usa, LLC
January 2018 - January 2019
Director of Customer Experience at
Aqua Products Inc. (a Fluidra Company)
January 2016 - January 2018
Customer Service Global Training Manager at
Audible
January 2013 - December 2015
Senior Sales Supervisor at
Audible
February 2011 - January 2013
Customer Service Supervisor at
Audible
June 2008 - January 2011
Steven Rivera
Education
Frequently Asked Questions about Steven Rivera
What is Steven Rivera email address?
Steven Rivera's primary email address is *************@scentbird.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Steven Rivera work for?
Steven Rivera is a Vice President Customer Experience at Scentbird.
Where Steven Rivera graduated from?
Steven Rivera holds a degree in Computer And Information Systems Security/Information Assurance from Rutgers University.
How can I directly contact Steven Rivera?
To contact Steven Rivera directly, you can use the email address *************@scentbird.com. Complete contact information is available upon registration with Muraena.
Who is Steven Rivera?
Steven Rivera is a seasoned professional with over 15 years of experience in customer experience and service management. Currently serving as the Vice President of Customer Experience at Scentbird, he is dedicated to transforming customer interactions into seamless and engaging experiences that drive business growth. His career spans various leadership roles where he has successfully implemented customer-centric strategies and optimized service delivery across multiple channels. Steven's expertise in CRM, business development, and cross-functional collaboration has positioned him as a key influencer within his organization, working closely with senior leadership to align customer experience initiatives with strategic business objectives. He is passionate about fostering a culture of excellence in customer service and continuously seeks innovative approaches to enhance customer satisfaction. An advocate for leveraging technology in customer relations, Steven aims to redefine the customer journey in the evolving digital landscape. His academic background in Computer and Information Systems Security complements his professional skills, making him well-versed in the intersection of technology and customer service.
Steven`s contact details
*************@scentbird.com
*******@aquaproducts.com
*******@audible.com
Colleagues
Vice President of User Acquisition
Senior Conversion Rate Optimization manager (CRO)
Chief Operating Officer
Svp Business Development, Merchandising & Wholesale
Chief Technology Officer
CMO
President
CRO Manager
VP of Finance