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Steven Rivera

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Steven Rivera

Vice President Customer Experience | Scentbird

United States

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Steven Rivera

Summary

Steven Rivera is a seasoned professional with over 15 years of experience in customer experience and service management. Currently serving as the Vice President of Customer Experience at Scentbird, he is dedicated to transforming customer interactions into seamless and engaging experiences that drive business growth. His career spans various leadership roles where he has successfully implemented customer-centric strategies and optimized service delivery across multiple channels. Steven's expertise in CRM, business development, and cross-functional collaboration has positioned him as a key influencer within his organization, working closely with senior leadership to align customer experience initiatives with strategic business objectives. He is passionate about fostering a culture of excellence in customer service and continuously seeks innovative approaches to enhance customer satisfaction. An advocate for leveraging technology in customer relations, Steven aims to redefine the customer journey in the evolving digital landscape. His academic background in Computer and Information Systems Security complements his professional skills, making him well-versed in the intersection of technology and customer service.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Steven Rivera

Work Experience

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Vice President Customer Experience at

Scentbird

January 2020 - Present

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Director of Customer Service at

Scentbird

November 2018 - January 2021

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Director of Customer Experience at

Horizon Group Usa, LLC

January 2018 - January 2019

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Director of Customer Experience at

Aqua Products Inc. (a Fluidra Company)

January 2016 - January 2018

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Customer Service Global Training Manager at

Audible

January 2013 - December 2015

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Senior Sales Supervisor at

Audible

February 2011 - January 2013

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Customer Service Supervisor at

Audible

June 2008 - January 2011

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Steven Rivera

Education

Frequently Asked Questions about Steven Rivera

What is Steven Rivera email address?

Steven Rivera's primary email address is *************@scentbird.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Steven Rivera work for?

Steven Rivera is a Vice President Customer Experience at Scentbird.

Where Steven Rivera graduated from?

Steven Rivera holds a degree in Computer And Information Systems Security/Information Assurance from Rutgers University.

How can I directly contact Steven Rivera?

To contact Steven Rivera directly, you can use the email address *************@scentbird.com. Complete contact information is available upon registration with Muraena.

Who is Steven Rivera?

Steven Rivera is a seasoned professional with over 15 years of experience in customer experience and service management. Currently serving as the Vice President of Customer Experience at Scentbird, he is dedicated to transforming customer interactions into seamless and engaging experiences that drive business growth. His career spans various leadership roles where he has successfully implemented customer-centric strategies and optimized service delivery across multiple channels. Steven's expertise in CRM, business development, and cross-functional collaboration has positioned him as a key influencer within his organization, working closely with senior leadership to align customer experience initiatives with strategic business objectives. He is passionate about fostering a culture of excellence in customer service and continuously seeks innovative approaches to enhance customer satisfaction. An advocate for leveraging technology in customer relations, Steven aims to redefine the customer journey in the evolving digital landscape. His academic background in Computer and Information Systems Security complements his professional skills, making him well-versed in the intersection of technology and customer service.

Steven`s contact details

mail

*************@scentbird.com

*******@aquaproducts.com

*******@audible.com

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