Directory

>

Andrés Orozco

avatar

Andrés Orozco

VP CX Advisory & Transformation North America | Genesys

Denver, Colorado, United States

View contact details (it's free)

Andrés Orozco

Summary

Andrés Orozco is a visionary leader with over 15 years of experience in driving organizations towards digital and AI excellence. He has a strong background in management consulting and data science, having made significant impacts across various sectors by leading digital transformations that align with current business needs. As Vice President of CX Advisory & Transformation at Genesys, he oversees global teams that leverage cloud, digital, and AI technologies to enhance customer and employee experiences. His previous role at Pointillist saw him redefine professional services strategies, achieving remarkable growth in annual recurring revenue and customer retention rates. Andrés believes in the power of truly listening to customers, using insights to create genuine and personalized experiences. His strategic acumen has been validated through successful programs for enterprise-level clients in the financial, telecom, and healthcare sectors. He is passionate about the intersection of technology and empathy in the business world.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Andrés Orozco

Work Experience

company logo

VP CX Advisory & Transformation North America at

Genesys

January 2024 - Present

company logo

VP Journey Management Services Global at

Genesys

December 2021 - Present

company logo

VP of Professional Services and Customer Success at

Pointillist

January 2021 - February 2022

company logo

Director, Integration & Insights at

Pointillist

December 2019 - January 2021

company logo

Manager, Strategy & Operations at

Credera

January 2019 - December 2019

company logo

Manager, Journey Analytics at

BryterCX

February 2018 - January 2019

company logo

Senior Consultant, Journey Analytics at

BryterCX

February 2016 - February 2018

💼

Consultant, Strategy & Operations at

Williams Family Enterprises LLC

December 2012 - June 2015

💼

Business Analyst, Strategy & Operations at

Williams Family Enterprises LLC

December 2011 - December 2012

💼

Analyst, Transfer Pricing at

Williams Family Enterprises LLC

January 2010 - December 2011

Logos provided by Logo.dev

Andrés Orozco

Education

University of Denver, Master Of Science - Ms

Instituto Tecnológico Autónomo de México, Bachelor Of Engineering - Be

Frequently Asked Questions about Andrés Orozco

What is Andrés Orozco email address?

Andrés Orozco's primary email address is *******@deloittemx.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Andrés Orozco work for?

Andrés Orozco is a VP CX Advisory & Transformation North America at Genesys, a company specializing in Prepackaged software.

Where Andrés Orozco graduated from?

Andrés Orozco holds a degree in Business Analytics from University of Denver.

How can I directly contact Andrés Orozco?

To contact Andrés Orozco directly, you can use the email address *******@deloittemx.com. Complete contact information is available upon registration with Muraena.

Who is Andrés Orozco?

Andrés Orozco is a visionary leader with over 15 years of experience in driving organizations towards digital and AI excellence. He has a strong background in management consulting and data science, having made significant impacts across various sectors by leading digital transformations that align with current business needs. As Vice President of CX Advisory & Transformation at Genesys, he oversees global teams that leverage cloud, digital, and AI technologies to enhance customer and employee experiences. His previous role at Pointillist saw him redefine professional services strategies, achieving remarkable growth in annual recurring revenue and customer retention rates. Andrés believes in the power of truly listening to customers, using insights to create genuine and personalized experiences. His strategic acumen has been validated through successful programs for enterprise-level clients in the financial, telecom, and healthcare sectors. He is passionate about the intersection of technology and empathy in the business world.

Andrés`s contact details

mail

*******@deloittemx.com

*************@genesys.com

Colleagues

avatar
Salvina Pluchino

Vice President Customer Success Strategy and Adoption

avatar
Sami Hamood

Vice President Customer Success

avatar
Olivier Jouve

Board Member

avatar
Seamus Hayes

VP of Engineering

avatar
Paul Ricci

Vice President, Country Manager and Representative Director, Japan

Paul Segre

President & CEO

avatar
Tara Mahoney

Vice President, Global Healthcare Practice

avatar
Peter Chapman

Chief Tax Officer

avatar
Peter Graf

SVP Strategy

avatar
Alex Ball

SVP, Genesys Cloud

View Contact details (it's free)
Request Profile Removal