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Andrés Orozco
Andrés Orozco
VP CX Advisory & Transformation North America | Genesys
Denver, Colorado, United States
Andrés Orozco
Summary
Andrés Orozco is a visionary leader with over 15 years of experience in driving organizations towards digital and AI excellence. He has a strong background in management consulting and data science, having made significant impacts across various sectors by leading digital transformations that align with current business needs. As Vice President of CX Advisory & Transformation at Genesys, he oversees global teams that leverage cloud, digital, and AI technologies to enhance customer and employee experiences. His previous role at Pointillist saw him redefine professional services strategies, achieving remarkable growth in annual recurring revenue and customer retention rates. Andrés believes in the power of truly listening to customers, using insights to create genuine and personalized experiences. His strategic acumen has been validated through successful programs for enterprise-level clients in the financial, telecom, and healthcare sectors. He is passionate about the intersection of technology and empathy in the business world.
Andrés Orozco
Work Experience
VP CX Advisory & Transformation North America at
Genesys
January 2024 - Present
VP Journey Management Services Global at
Genesys
December 2021 - Present
VP of Professional Services and Customer Success at
Pointillist
January 2021 - February 2022
Director, Integration & Insights at
Pointillist
December 2019 - January 2021
Manager, Strategy & Operations at
Credera
January 2019 - December 2019
Manager, Journey Analytics at
BryterCX
February 2018 - January 2019
Senior Consultant, Journey Analytics at
BryterCX
February 2016 - February 2018
Consultant, Strategy & Operations at
Williams Family Enterprises LLC
December 2012 - June 2015
Business Analyst, Strategy & Operations at
Williams Family Enterprises LLC
December 2011 - December 2012
Analyst, Transfer Pricing at
Williams Family Enterprises LLC
January 2010 - December 2011
Andrés Orozco
Education
University of Denver, Master Of Science - Ms
Instituto Tecnológico Autónomo de México, Bachelor Of Engineering - Be
Frequently Asked Questions about Andrés Orozco
What is Andrés Orozco email address?
Andrés Orozco's primary email address is *******@deloittemx.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Andrés Orozco work for?
Andrés Orozco is a VP CX Advisory & Transformation North America at Genesys, a company specializing in Prepackaged software.
Where Andrés Orozco graduated from?
Andrés Orozco holds a degree in Business Analytics from University of Denver.
How can I directly contact Andrés Orozco?
To contact Andrés Orozco directly, you can use the email address *******@deloittemx.com. Complete contact information is available upon registration with Muraena.
Who is Andrés Orozco?
Andrés Orozco is a visionary leader with over 15 years of experience in driving organizations towards digital and AI excellence. He has a strong background in management consulting and data science, having made significant impacts across various sectors by leading digital transformations that align with current business needs. As Vice President of CX Advisory & Transformation at Genesys, he oversees global teams that leverage cloud, digital, and AI technologies to enhance customer and employee experiences. His previous role at Pointillist saw him redefine professional services strategies, achieving remarkable growth in annual recurring revenue and customer retention rates. Andrés believes in the power of truly listening to customers, using insights to create genuine and personalized experiences. His strategic acumen has been validated through successful programs for enterprise-level clients in the financial, telecom, and healthcare sectors. He is passionate about the intersection of technology and empathy in the business world.
Andrés`s contact details
*******@deloittemx.com
*************@genesys.com
Colleagues
Vice President Customer Success Strategy and Adoption
Vice President Customer Success
Board Member
VP of Engineering
Vice President, Country Manager and Representative Director, Japan
President & CEO
Vice President, Global Healthcare Practice
Chief Tax Officer
SVP Strategy
SVP, Genesys Cloud