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Archana Shetty

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Archana Shetty

VP, Customer Outcomes, AMS | ServiceNow

San Francisco, California, United States

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Archana Shetty

Summary

Archana Shetty is a seasoned Customer Success Leader with over two decades of experience in building and leading global teams across various sectors, particularly in the SaaS domain. She has a proven track record in defining customer success strategies and executing them effectively at organizations like Ooyala, Zenefits, and Asana. Archana's expertise spans account management, cloud computing, and customer experience, with a strong focus on fostering team culture and driving customer engagement. She has successfully managed relationships with high-profile clients such as ESPN and Dell, demonstrating her ability to navigate complex customer landscapes. With a technical background in Computer Science, she combines her engineering knowledge with strategic business acumen. Archana is passionate about continuous learning and innovation in customer service methodologies, making her a valuable asset in any organization aiming for excellence in customer outcomes. Her journey reflects a commitment to enhancing customer relationships and operational efficiency in fast-paced environments.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Immigrant

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Archana Shetty

Work Experience

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VP, Customer Outcomes, AMS at

ServiceNow

August 2023 - Present

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Head Of Customer Services, Americas at

Asana

June 2021 - June 2023

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Vice President Customer Experience at

TriNet

December 2019 - June 2021

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Vice President, Customer Success at

TriNet

January 2017 - December 2019

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Vice President, Customer Experience at

Outcome Chains, Inc. (OCI)

January 2016 - January 2017

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Sr. Director, Worldwide Customer Success at

Dalet Flex

January 2013 - January 2016

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Director, Account Management at

Dalet Flex

January 2011 - January 2013

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Sr. Account Manager at

Dalet Flex

January 2009 - January 2011

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Professional Services Consultant at

Alcatel-Lucent Motive

January 2006 - January 2008

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Software Developer at

Alcatel-Lucent Motive

January 2004 - January 2006

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Project Intern at

National Aerospace Laboratories

January 2002 - January 2002

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Archana Shetty

Education

Visvesvaraya Technological University, Bachelor Of Engineering

Frequently Asked Questions about Archana Shetty

What is Archana Shetty email address?

Archana Shetty's primary email address is **************@zenefits.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Archana Shetty work for?

Archana Shetty is a VP, Customer Outcomes, AMS at ServiceNow, a company specializing in Prepackaged software.

Where Archana Shetty graduated from?

Archana Shetty holds a degree in Computer Science from Visvesvaraya Technological University.

How can I directly contact Archana Shetty?

To contact Archana Shetty directly, you can use the email address **************@zenefits.com. Complete contact information is available upon registration with Muraena.

Is Archana Shetty an immigrant?

Yes, Archana Shetty is an immigrant and currently based in United States

Who is Archana Shetty?

Archana Shetty is a seasoned Customer Success Leader with over two decades of experience in building and leading global teams across various sectors, particularly in the SaaS domain. She has a proven track record in defining customer success strategies and executing them effectively at organizations like Ooyala, Zenefits, and Asana. Archana's expertise spans account management, cloud computing, and customer experience, with a strong focus on fostering team culture and driving customer engagement. She has successfully managed relationships with high-profile clients such as ESPN and Dell, demonstrating her ability to navigate complex customer landscapes. With a technical background in Computer Science, she combines her engineering knowledge with strategic business acumen. Archana is passionate about continuous learning and innovation in customer service methodologies, making her a valuable asset in any organization aiming for excellence in customer outcomes. Her journey reflects a commitment to enhancing customer relationships and operational efficiency in fast-paced environments.

Archana`s contact details

mail

**************@zenefits.com

**************@servicenow.com

*******@nal.res.in

*************@ymail.com

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Sankha Nagchoudhury

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Stephanie Maziar

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Pablo Stern

SVP & GM, Technology Workflows

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