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Archana Shetty
Archana Shetty
VP, Customer Outcomes, AMS | ServiceNow
San Francisco, California, United States
Archana Shetty
Summary
Archana Shetty is a seasoned Customer Success Leader with over two decades of experience in building and leading global teams across various sectors, particularly in the SaaS domain. She has a proven track record in defining customer success strategies and executing them effectively at organizations like Ooyala, Zenefits, and Asana. Archana's expertise spans account management, cloud computing, and customer experience, with a strong focus on fostering team culture and driving customer engagement. She has successfully managed relationships with high-profile clients such as ESPN and Dell, demonstrating her ability to navigate complex customer landscapes. With a technical background in Computer Science, she combines her engineering knowledge with strategic business acumen. Archana is passionate about continuous learning and innovation in customer service methodologies, making her a valuable asset in any organization aiming for excellence in customer outcomes. Her journey reflects a commitment to enhancing customer relationships and operational efficiency in fast-paced environments.
Archana Shetty
Work Experience
VP, Customer Outcomes, AMS at
ServiceNow
August 2023 - Present
Head Of Customer Services, Americas at
Asana
June 2021 - June 2023
Vice President Customer Experience at
TriNet
December 2019 - June 2021
Vice President, Customer Success at
TriNet
January 2017 - December 2019
Vice President, Customer Experience at
Outcome Chains, Inc. (OCI)
January 2016 - January 2017
Sr. Director, Worldwide Customer Success at
Dalet Flex
January 2013 - January 2016
Director, Account Management at
Dalet Flex
January 2011 - January 2013
Sr. Account Manager at
Dalet Flex
January 2009 - January 2011
Professional Services Consultant at
Alcatel-Lucent Motive
January 2006 - January 2008
Software Developer at
Alcatel-Lucent Motive
January 2004 - January 2006
Project Intern at
National Aerospace Laboratories
January 2002 - January 2002
Archana Shetty
Education
Visvesvaraya Technological University, Bachelor Of Engineering
Frequently Asked Questions about Archana Shetty
What is Archana Shetty email address?
Archana Shetty's primary email address is **************@zenefits.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Archana Shetty work for?
Archana Shetty is a VP, Customer Outcomes, AMS at ServiceNow, a company specializing in Prepackaged software.
Where Archana Shetty graduated from?
Archana Shetty holds a degree in Computer Science from Visvesvaraya Technological University.
How can I directly contact Archana Shetty?
To contact Archana Shetty directly, you can use the email address **************@zenefits.com. Complete contact information is available upon registration with Muraena.
Is Archana Shetty an immigrant?
Yes, Archana Shetty is an immigrant and currently based in United States
Who is Archana Shetty?
Archana Shetty is a seasoned Customer Success Leader with over two decades of experience in building and leading global teams across various sectors, particularly in the SaaS domain. She has a proven track record in defining customer success strategies and executing them effectively at organizations like Ooyala, Zenefits, and Asana. Archana's expertise spans account management, cloud computing, and customer experience, with a strong focus on fostering team culture and driving customer engagement. She has successfully managed relationships with high-profile clients such as ESPN and Dell, demonstrating her ability to navigate complex customer landscapes. With a technical background in Computer Science, she combines her engineering knowledge with strategic business acumen. Archana is passionate about continuous learning and innovation in customer service methodologies, making her a valuable asset in any organization aiming for excellence in customer outcomes. Her journey reflects a commitment to enhancing customer relationships and operational efficiency in fast-paced environments.
Archana`s contact details
**************@zenefits.com
**************@servicenow.com
*******@nal.res.in
*************@ymail.com
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