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Bob Mcginness
Bob Mcginness
VP Global Support | Celonis
Boston, Massachusetts, United States
Bob Mcginness
Summary
Bob Mcginness is a seasoned VP Global Support at Celonis, where he spearheads the transformation of global support operations for a vast customer base. With over a decade of experience in customer support and success, he has a proven ability to scale teams and enhance support processes, significantly improving customer satisfaction. His innovative approach includes launching mission-critical support offerings that not only drive revenue but also foster customer loyalty. Bob's leadership style emphasizes collaboration across engineering, product, and sales teams, ensuring that customer needs are met efficiently. He is passionate about diversity, equity, and inclusion in hiring practices, exceeding company targets in these areas. His educational background in History from Trinity College-Hartford adds a unique perspective to his analytical and strategic capabilities. Bob's career reflects a consistent trajectory of growth and impact in the tech industry, particularly in prepackaged software and customer service.
Bob Mcginness
Work Experience
VP Global Support at
Celonis
October 2021 - Present
SVP Customer Success & Support at
Zerto
September 2018 - October 2021
Vice President Customer Support at
Salesforce
June 2016 - September 2018
Vice President Global Customer Support & Education at
Salesforce Commerce Cloud
July 2006 - June 2016
US Support Manager at
Kalido - now Magnitude Kalido
August 2005 - July 2006
Principal Support Engineer at
Oracle
January 2005 - August 2005
Principal Support Engineer at
edocs
January 1999 - January 2005
Technical Support Engineer at
Lightbridge
April 1995 - December 1999
Bob Mcginness
Education
January 1989 - January 1993
Frequently Asked Questions about Bob Mcginness
What is Bob Mcginness email address?
Bob Mcginness's primary email address is *************@zerto.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Bob Mcginness work for?
Bob Mcginness is a VP Global Support at Celonis, a company specializing in Prepackaged software.
Where Bob Mcginness graduated from?
Bob Mcginness holds a degree in History from Trinity College-Hartford.
How can I directly contact Bob Mcginness?
To contact Bob Mcginness directly, you can use the email address *************@zerto.com. Complete contact information is available upon registration with Muraena.
Who is Bob Mcginness?
Bob Mcginness is a seasoned VP Global Support at Celonis, where he spearheads the transformation of global support operations for a vast customer base. With over a decade of experience in customer support and success, he has a proven ability to scale teams and enhance support processes, significantly improving customer satisfaction. His innovative approach includes launching mission-critical support offerings that not only drive revenue but also foster customer loyalty. Bob's leadership style emphasizes collaboration across engineering, product, and sales teams, ensuring that customer needs are met efficiently. He is passionate about diversity, equity, and inclusion in hiring practices, exceeding company targets in these areas. His educational background in History from Trinity College-Hartford adds a unique perspective to his analytical and strategic capabilities. Bob's career reflects a consistent trajectory of growth and impact in the tech industry, particularly in prepackaged software and customer service.
Bob`s contact details
*************@zerto.com
**********@demandware.com
***********@celonis.com
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