Directory

>

Bob Mcginness

avatar

Bob Mcginness

VP Global Support | Celonis

Boston, Massachusetts, United States

View contact details (it's free)

Bob Mcginness

Summary

Bob Mcginness is a seasoned VP Global Support at Celonis, where he spearheads the transformation of global support operations for a vast customer base. With over a decade of experience in customer support and success, he has a proven ability to scale teams and enhance support processes, significantly improving customer satisfaction. His innovative approach includes launching mission-critical support offerings that not only drive revenue but also foster customer loyalty. Bob's leadership style emphasizes collaboration across engineering, product, and sales teams, ensuring that customer needs are met efficiently. He is passionate about diversity, equity, and inclusion in hiring practices, exceeding company targets in these areas. His educational background in History from Trinity College-Hartford adds a unique perspective to his analytical and strategic capabilities. Bob's career reflects a consistent trajectory of growth and impact in the tech industry, particularly in prepackaged software and customer service.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Startup Experience

Bob Mcginness

Work Experience

company logo

VP Global Support at

Celonis

October 2021 - Present

company logo

SVP Customer Success & Support at

Zerto

September 2018 - October 2021

company logo

Vice President Customer Support at

Salesforce

June 2016 - September 2018

company logo

Vice President Global Customer Support & Education at

Salesforce Commerce Cloud

July 2006 - June 2016

company logo

US Support Manager at

Kalido - now Magnitude Kalido

August 2005 - July 2006

company logo

Principal Support Engineer at

Oracle

January 2005 - August 2005

company logo

Principal Support Engineer at

edocs

January 1999 - January 2005

company logo

Technical Support Engineer at

Lightbridge

April 1995 - December 1999

Logos provided by Logo.dev

Bob Mcginness

Education

Trinity College-Hartford

January 1989 - January 1993

Frequently Asked Questions about Bob Mcginness

What is Bob Mcginness email address?

Bob Mcginness's primary email address is *************@zerto.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Bob Mcginness work for?

Bob Mcginness is a VP Global Support at Celonis, a company specializing in Prepackaged software.

Where Bob Mcginness graduated from?

Bob Mcginness holds a degree in History from Trinity College-Hartford.

How can I directly contact Bob Mcginness?

To contact Bob Mcginness directly, you can use the email address *************@zerto.com. Complete contact information is available upon registration with Muraena.

Who is Bob Mcginness?

Bob Mcginness is a seasoned VP Global Support at Celonis, where he spearheads the transformation of global support operations for a vast customer base. With over a decade of experience in customer support and success, he has a proven ability to scale teams and enhance support processes, significantly improving customer satisfaction. His innovative approach includes launching mission-critical support offerings that not only drive revenue but also foster customer loyalty. Bob's leadership style emphasizes collaboration across engineering, product, and sales teams, ensuring that customer needs are met efficiently. He is passionate about diversity, equity, and inclusion in hiring practices, exceeding company targets in these areas. His educational background in History from Trinity College-Hartford adds a unique perspective to his analytical and strategic capabilities. Bob's career reflects a consistent trajectory of growth and impact in the tech industry, particularly in prepackaged software and customer service.

Bob`s contact details

mail

*************@zerto.com

**********@demandware.com

***********@celonis.com

Colleagues

avatar
Pablo-Jacobo Ruiz Alonso

Senior Vice President of Marketing Strategy, Operations, Analytics & Digital

avatar
Pascal Coubard

VP Sales APAC

Patrick Munoz

Vice President of Sales

avatar
Philippe Mathieu

Senior Vice President - EMEA, APAC, LATAM

avatar
Premjith Balakrishnan

Vice President, Data Science & Business Analytics

avatar
Fabian Veit

CEO, Make

Faika Halici

Vice President, Customer Engagement

avatar
Fadi Naffah

Vice President, Directeur Général France MEA

avatar
Anthony Dutcher

Senior Vice President of Professional Services - North America

avatar
Dan Barrett

Vice President Sales

View Contact details (it's free)
Request Profile Removal