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Eliza Wiraatmadja
Eliza Wiraatmadja
VP Customer Experience | Gladly
San Francisco, California, United States
Eliza Wiraatmadja
Summary
Eliza Wiraatmadja is a seasoned technology leader with a strong focus on customer services and education within the enterprise software sector. As the VP of Services, Support, and Customer Education at Gladly, she excels in creating impactful customer experiences and building effective teams. Eliza holds both a Bachelor's and Master's degree in Management Science and Engineering from Stanford University, underscoring her strong academic foundation. Her career spans various roles in prepackaged software companies, where she has demonstrated expertise in agile methodologies, technical recruiting, and project management. Eliza is known for her strategic mindset and ability to foster strong relationships across the customer lifecycle. Beyond her professional pursuits, she has a unique interest in dinosaurs, showcasing her diverse passions. With a commitment to continuous improvement, she actively seeks opportunities to enhance customer support and education initiatives.
Eliza Wiraatmadja
Work Experience
VP Customer Experience at
Gladly
November 2024 - Present
VP Services, Support and Customer Education at
Gladly
March 2022 - November 2024
Senior Director Services, Support and Customer Education at
Gladly
September 2021 - March 2022
Director Services, Support and Customer Education at
Gladly
December 2020 - September 2021
Director of Professional Services at
Gladly
May 2018 - December 2020
Director of Engineering, Professional Services at
Symphony Commerce
April 2017 - May 2018
Head of Client Development at
Symphony Commerce
July 2015 - April 2017
Solutions Architect at
Symphony Commerce
June 2014 - July 2015
Engineering Project Manager at
Akta Tech
March 2013 - June 2014
Senior Software Engineer at
Akta Tech
June 2011 - March 2013
Senior Web Technologist at
AOL
September 2010 - June 2011
Data Analyst at
Quid
December 2009 - June 2010
Eliza Wiraatmadja
Education
Stanford University, Bachelor's Degree
Stanford University, Master's Degree
Frequently Asked Questions about Eliza Wiraatmadja
What is Eliza Wiraatmadja email address?
Eliza Wiraatmadja's primary email address is *****************@gladly.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Eliza Wiraatmadja work for?
Eliza Wiraatmadja is a VP Customer Experience at Gladly, a company specializing in Prepackaged software.
Where Eliza Wiraatmadja graduated from?
Eliza Wiraatmadja holds a degree in Management Science And Engineering from Stanford University.
How can I directly contact Eliza Wiraatmadja?
To contact Eliza Wiraatmadja directly, you can use the email address *****************@gladly.com. Complete contact information is available upon registration with Muraena.
Who is Eliza Wiraatmadja?
Eliza Wiraatmadja is a seasoned technology leader with a strong focus on customer services and education within the enterprise software sector. As the VP of Services, Support, and Customer Education at Gladly, she excels in creating impactful customer experiences and building effective teams. Eliza holds both a Bachelor's and Master's degree in Management Science and Engineering from Stanford University, underscoring her strong academic foundation. Her career spans various roles in prepackaged software companies, where she has demonstrated expertise in agile methodologies, technical recruiting, and project management. Eliza is known for her strategic mindset and ability to foster strong relationships across the customer lifecycle. Beyond her professional pursuits, she has a unique interest in dinosaurs, showcasing her diverse passions. With a commitment to continuous improvement, she actively seeks opportunities to enhance customer support and education initiatives.
Eliza`s contact details
*****************@gladly.com
******@stanford.edu
Colleagues
VP, Customer Success
VP Product Management and Design
VP of Engineering
Chief Revenue Officer (CRO)
Vice President, Talent and Engagement
Co-Founder
Vice President - Head of North America Enterprise Sales
Vice President Product Marketing
Chief People Officer