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Eliza Wiraatmadja

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Eliza Wiraatmadja

VP Customer Experience | Gladly

San Francisco, California, United States

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Eliza Wiraatmadja

Summary

Eliza Wiraatmadja is a seasoned technology leader with a strong focus on customer services and education within the enterprise software sector. As the VP of Services, Support, and Customer Education at Gladly, she excels in creating impactful customer experiences and building effective teams. Eliza holds both a Bachelor's and Master's degree in Management Science and Engineering from Stanford University, underscoring her strong academic foundation. Her career spans various roles in prepackaged software companies, where she has demonstrated expertise in agile methodologies, technical recruiting, and project management. Eliza is known for her strategic mindset and ability to foster strong relationships across the customer lifecycle. Beyond her professional pursuits, she has a unique interest in dinosaurs, showcasing her diverse passions. With a commitment to continuous improvement, she actively seeks opportunities to enhance customer support and education initiatives.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Innovation

Organisational experience

Startup Experience

Corporate Experience

Eliza Wiraatmadja

Work Experience

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VP Customer Experience at

Gladly

November 2024 - Present

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VP Services, Support and Customer Education at

Gladly

March 2022 - November 2024

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Senior Director Services, Support and Customer Education at

Gladly

September 2021 - March 2022

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Director Services, Support and Customer Education at

Gladly

December 2020 - September 2021

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Director of Professional Services at

Gladly

May 2018 - December 2020

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Director of Engineering, Professional Services at

Symphony Commerce

April 2017 - May 2018

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Head of Client Development at

Symphony Commerce

July 2015 - April 2017

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Solutions Architect at

Symphony Commerce

June 2014 - July 2015

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Engineering Project Manager at

Akta Tech

March 2013 - June 2014

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Senior Software Engineer at

Akta Tech

June 2011 - March 2013

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Senior Web Technologist at

AOL

September 2010 - June 2011

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Data Analyst at

Quid

December 2009 - June 2010

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Eliza Wiraatmadja

Education

Stanford University, Bachelor's Degree

Stanford University, Master's Degree

Frequently Asked Questions about Eliza Wiraatmadja

What is Eliza Wiraatmadja email address?

Eliza Wiraatmadja's primary email address is *****************@gladly.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Eliza Wiraatmadja work for?

Eliza Wiraatmadja is a VP Customer Experience at Gladly, a company specializing in Prepackaged software.

Where Eliza Wiraatmadja graduated from?

Eliza Wiraatmadja holds a degree in Management Science And Engineering from Stanford University.

How can I directly contact Eliza Wiraatmadja?

To contact Eliza Wiraatmadja directly, you can use the email address *****************@gladly.com. Complete contact information is available upon registration with Muraena.

Who is Eliza Wiraatmadja?

Eliza Wiraatmadja is a seasoned technology leader with a strong focus on customer services and education within the enterprise software sector. As the VP of Services, Support, and Customer Education at Gladly, she excels in creating impactful customer experiences and building effective teams. Eliza holds both a Bachelor's and Master's degree in Management Science and Engineering from Stanford University, underscoring her strong academic foundation. Her career spans various roles in prepackaged software companies, where she has demonstrated expertise in agile methodologies, technical recruiting, and project management. Eliza is known for her strategic mindset and ability to foster strong relationships across the customer lifecycle. Beyond her professional pursuits, she has a unique interest in dinosaurs, showcasing her diverse passions. With a commitment to continuous improvement, she actively seeks opportunities to enhance customer support and education initiatives.

Eliza`s contact details

mail

*****************@gladly.com

******@stanford.edu

Colleagues

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Kimberly Mckellar

VP, Customer Success

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Michael Hicks

VP Product Management and Design

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Matt Baker

VP of Engineering

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Andy D'amato

Chief Revenue Officer (CRO)

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Angela Hill

Vice President, Talent and Engagement

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Dirk Kessler

Co-Founder

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Emilio Di Zazzo

Vice President - Head of North America Enterprise Sales

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Jonathan Hinz

Vice President Product Marketing

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