Directory

>

Kimberly Mckellar

avatar

Kimberly Mckellar

VP, Customer Success | Gladly

Burlingame, California, United States

View contact details (it's free)

Kimberly Mckellar

Summary

Kimberly Mckellar is a seasoned Customer Experience Leader with extensive expertise spanning various sectors including Ecommerce, healthcare, and technology. She excels at transforming complex data and business strategies into actionable insights, driving significant revenue growth and fostering long-term partnerships. Her passion lies in building and leading high-performing teams that consistently deliver exceptional customer experiences. Kimberly has held pivotal roles at Gladly and Zephyr Health, where she has shaped customer success initiatives and strategic account management. With a strong foundation in the pharmaceutical industry, she has a proven track record in sales and operational leadership. Kimberly's educational background includes a Bachelor of Arts in Science, Technology, and Society from the University of California, Santa Cruz, complemented by participation in the Women Unlimited LEAD Program. Her unique ability to identify opportunities where others see challenges sets her apart.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Emerging Technologies

Organisational experience

Corporate Experience

Startup Experience

Kimberly Mckellar

Work Experience

company logo

VP, Customer Success at

Gladly

April 2022 - Present

company logo

Sr. Director, Customer Success at

Gladly

January 2022 - April 2022

company logo

Director, Customer Success at

Gladly

April 2019 - January 2022

company logo

Sr. Director, Customer Success at

Anju Software

April 2016 - November 2018

company logo

Director, Customer Success, North America at

Anju Software

November 2014 - March 2016

company logo

Strategic Account Manager, Client Services at

Anju Software

April 2014 - October 2014

company logo

Associate Director, Sales at

Merck

December 2008 - March 2014

company logo

Business Manager, Hospital Accounts at

Merck & Co., Inc.

March 2003 - December 2008

company logo

Commercial Analyst, Sales Operations at

Merck

January 2001 - March 2003

company logo

Hospital Account Representative at

Merck

January 1998 - December 2000

Logos provided by Logo.dev

Kimberly Mckellar

Education

Women Unlimited LEAD Program

January 2011 - January 2012

University of California Santa Cruz, Bachelor Of Arts (B.A.)

Frequently Asked Questions about Kimberly Mckellar

What is Kimberly Mckellar email address?

Kimberly Mckellar's primary email address is *****************@gladly.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Kimberly Mckellar work for?

Kimberly Mckellar is a VP, Customer Success at Gladly, a company specializing in Prepackaged software.

Where Kimberly Mckellar graduated from?

Kimberly Mckellar holds a degree in from Women Unlimited LEAD Program.

How can I directly contact Kimberly Mckellar?

To contact Kimberly Mckellar directly, you can use the email address *****************@gladly.com. Complete contact information is available upon registration with Muraena.

Who is Kimberly Mckellar?

Kimberly Mckellar is a seasoned Customer Experience Leader with extensive expertise spanning various sectors including Ecommerce, healthcare, and technology. She excels at transforming complex data and business strategies into actionable insights, driving significant revenue growth and fostering long-term partnerships. Her passion lies in building and leading high-performing teams that consistently deliver exceptional customer experiences. Kimberly has held pivotal roles at Gladly and Zephyr Health, where she has shaped customer success initiatives and strategic account management. With a strong foundation in the pharmaceutical industry, she has a proven track record in sales and operational leadership. Kimberly's educational background includes a Bachelor of Arts in Science, Technology, and Society from the University of California, Santa Cruz, complemented by participation in the Women Unlimited LEAD Program. Her unique ability to identify opportunities where others see challenges sets her apart.

Kimberly`s contact details

mail

*****************@gladly.com

*****************@merck.com

Colleagues

avatar
Michael Hicks

VP Product Management and Design

avatar
Matt Baker

VP of Engineering

avatar
Andy D'amato

Chief Revenue Officer (CRO)

avatar
Angela Hill

Vice President, Talent and Engagement

avatar
Dirk Kessler

Co-Founder

avatar
Eliza Wiraatmadja

VP Customer Experience

avatar
Emilio Di Zazzo

Vice President - Head of North America Enterprise Sales

avatar
Jonathan Hinz

Vice President Product Marketing

View Contact details (it's free)
Request Profile Removal