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Gianni Evangelista

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Gianni Evangelista

VP, Global Customer Support | Imprivata

Boston, Massachusetts, United States

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Gianni Evangelista

Summary

Gianni Evangelista is a seasoned professional in Customer Success and SaaS Application Support, with a strong track record of aligning organizational vision, strategy, and mission to enhance customer outcomes and drive revenue growth. He has successfully founded and scaled multiple operations teams across various domains, including Customer Success and Technical Account Management, achieving significant operational efficiencies and revenue generation. Gianni's expertise lies in transforming traditional service models to SaaS and subscription-based frameworks, significantly improving customer satisfaction and retention metrics. His leadership experience includes establishing the first Customer Success Management Office at Nuance Communications, where he grew the organization from zero to over 100,000 licenses sold. Gianni is committed to continuous improvement and innovation in customer experience, making him a valuable asset in any organization.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Gianni Evangelista

Work Experience

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VP, Global Customer Support at

Imprivata

July 2022 - Present

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Director, WW Customer Support at

Imprivata

December 2020 - July 2022

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Executive Operations Consultant at

Multiple

January 2019 - December 2020

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Head of Customer Success at

Luminoso Technologies, Inc.

January 2018 - January 2019

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Director, Customer Success Management at

Nuance Communications

November 2015 - December 2017

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Director, Application Support & Professional Services at

Nuance Communications And Escription

May 2008 - November 2015

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Application Support Manager at

eScription

April 2005 - May 2008

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Programmer Analyst at

MEDITECH

April 2004 - March 2005

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Gianni Evangelista

Education

Wentworth Institute of Technology, Bs

January 1999 - January 2003

Frequently Asked Questions about Gianni Evangelista

What is Gianni Evangelista email address?

Gianni Evangelista's primary email address is ************@imprivata.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Gianni Evangelista work for?

Gianni Evangelista is a VP, Global Customer Support at Imprivata, a company specializing in Prepackaged software.

Where Gianni Evangelista graduated from?

Gianni Evangelista holds a degree in Computer Science from Wentworth Institute of Technology.

How can I directly contact Gianni Evangelista?

To contact Gianni Evangelista directly, you can use the email address ************@imprivata.com. Complete contact information is available upon registration with Muraena.

Who is Gianni Evangelista?

Gianni Evangelista is a seasoned professional in Customer Success and SaaS Application Support, with a strong track record of aligning organizational vision, strategy, and mission to enhance customer outcomes and drive revenue growth. He has successfully founded and scaled multiple operations teams across various domains, including Customer Success and Technical Account Management, achieving significant operational efficiencies and revenue generation. Gianni's expertise lies in transforming traditional service models to SaaS and subscription-based frameworks, significantly improving customer satisfaction and retention metrics. His leadership experience includes establishing the first Customer Success Management Office at Nuance Communications, where he grew the organization from zero to over 100,000 licenses sold. Gianni is committed to continuous improvement and innovation in customer experience, making him a valuable asset in any organization.

Gianni`s contact details

mail

************@imprivata.com

Colleagues

Steve Keisling

Vice President Of Finance

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Adam Bangle

Vice President of International Sales

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Anne Roberts

Vice President Enterprise Sales - Healthcare

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Aaron Freimark

Member Board of Trustees (elected)

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Fritz Reeve

Vice President Of Engineering

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Steve Furstenau

Director Technical Business Development and Imprivata Founder

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Rob Palermo

Vice President of Product & Solutions Marketing, Security Solutions

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Travis Grandpre

Chief Marketing Officer

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John Clark

Senior Vice President of Product Management

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Ross Allen

Vice President - International Sales

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