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Gianni Evangelista
Gianni Evangelista
VP, Global Customer Support | Imprivata
Boston, Massachusetts, United States
Gianni Evangelista
Summary
Gianni Evangelista is a seasoned professional in Customer Success and SaaS Application Support, with a strong track record of aligning organizational vision, strategy, and mission to enhance customer outcomes and drive revenue growth. He has successfully founded and scaled multiple operations teams across various domains, including Customer Success and Technical Account Management, achieving significant operational efficiencies and revenue generation. Gianni's expertise lies in transforming traditional service models to SaaS and subscription-based frameworks, significantly improving customer satisfaction and retention metrics. His leadership experience includes establishing the first Customer Success Management Office at Nuance Communications, where he grew the organization from zero to over 100,000 licenses sold. Gianni is committed to continuous improvement and innovation in customer experience, making him a valuable asset in any organization.
Gianni Evangelista
Work Experience
VP, Global Customer Support at
Imprivata
July 2022 - Present
Director, WW Customer Support at
Imprivata
December 2020 - July 2022
Executive Operations Consultant at
Multiple
January 2019 - December 2020
Head of Customer Success at
Luminoso Technologies, Inc.
January 2018 - January 2019
Director, Customer Success Management at
Nuance Communications
November 2015 - December 2017
Director, Application Support & Professional Services at
Nuance Communications And Escription
May 2008 - November 2015
Application Support Manager at
eScription
April 2005 - May 2008
Programmer Analyst at
MEDITECH
April 2004 - March 2005
Gianni Evangelista
Education
Wentworth Institute of Technology, Bs
January 1999 - January 2003
Frequently Asked Questions about Gianni Evangelista
What is Gianni Evangelista email address?
Gianni Evangelista's primary email address is ************@imprivata.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Gianni Evangelista work for?
Gianni Evangelista is a VP, Global Customer Support at Imprivata, a company specializing in Prepackaged software.
Where Gianni Evangelista graduated from?
Gianni Evangelista holds a degree in Computer Science from Wentworth Institute of Technology.
How can I directly contact Gianni Evangelista?
To contact Gianni Evangelista directly, you can use the email address ************@imprivata.com. Complete contact information is available upon registration with Muraena.
Who is Gianni Evangelista?
Gianni Evangelista is a seasoned professional in Customer Success and SaaS Application Support, with a strong track record of aligning organizational vision, strategy, and mission to enhance customer outcomes and drive revenue growth. He has successfully founded and scaled multiple operations teams across various domains, including Customer Success and Technical Account Management, achieving significant operational efficiencies and revenue generation. Gianni's expertise lies in transforming traditional service models to SaaS and subscription-based frameworks, significantly improving customer satisfaction and retention metrics. His leadership experience includes establishing the first Customer Success Management Office at Nuance Communications, where he grew the organization from zero to over 100,000 licenses sold. Gianni is committed to continuous improvement and innovation in customer experience, making him a valuable asset in any organization.
Gianni`s contact details
************@imprivata.com
Colleagues
Vice President Of Finance
Vice President of International Sales
Vice President Enterprise Sales - Healthcare
Member Board of Trustees (elected)
Vice President Of Engineering
Director Technical Business Development and Imprivata Founder
Vice President of Product & Solutions Marketing, Security Solutions
Chief Marketing Officer
Senior Vice President of Product Management
Vice President - International Sales